Tyl by NatWest  Reviews 2,108

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent support and clear guidance received from the staff. Customers found the onboarding and setup processes to be straightforward, efficient, and stress-free, with many appreciating the detailed explanations and patience from the team. The user experience is frequently described as positive, with people noting the ease of setting up accounts and the quick response times for issue resolution. However, some people mentioned difficulties with the application process being more complicated or long-winded than expected. A few other people also felt that customer service could be abysmal, citing issues with communication, slow responses, and a lack of accountability for problems. There were also concerns about hidden fees, unexpected auto-renewals, and early termination charges that were not clearly explained.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the quick... See more

Service

Users describe ambiguous interactions with service, with many customers reporting exceptional experiences,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers finding the setup process... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers expressing significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and... See more

Company replied

Rated 5 out of 5 stars

Really great experience getting onboarded. Ethan Taylor explained everything in simple terms and guided me through the process, and was happy to explain things multiple times and the various different... See more

Company replied

Rated 5 out of 5 stars

Applying for Tyl was more long winded and complicated than I thought it would be. My situation didnt help either towards it being straightforward. Umar Ashraf was very helpful and clearly advised me a... See more

Company replied

Rated 5 out of 5 stars

Top class service Dealt with Shane Quinn and he was fabulous, talked me through each stage of the card machine transition explained everything very efficiently, thoroughly and made the whole proces... See more

Company replied


Company details

  1. Payment Service

About Tyl by NatWest

Written by the company

Take card payments anywhere, anytime with Tyl by NatWest.

We have a range of card machines that could suit your business, whether you're out making deliveries or taking payments from behind the counter. It's quick and easy to set up, and once you’re up and running you can look forward to next business day settlement and peace of mind.

With Tyl, every tap is more than a transaction. That’s because for every card payment you take, we donate to charities and community projects around the country via our Giveback Community Fund.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Raj, advising on Tap to Pay

Raj was extremely helpful and patient. He managed to translate banking into a language I could understand. That's no mean feat.

11 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thanks for the review. 😊

Rated 5 out of 5 stars

Our company have recently signed up for Tyl Card Machines

Our company have recently signed up for two Tyl card machines. As well as securing excellent rates the whole experience has been very smooth and well implemented. Kevin has been extremely helpful in supporting us through the process, answering our questions and getting us set up with our account and card machines.

6 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're pleased to hear Kevin has been extremely helpful with the process joining Tyl. Thanks for sharing your review. 😊

Rated 5 out of 5 stars

Changed over from another payment…

Changed over from another payment provider and saving money on payments instantly, Pritpal was great and helped with setup , Well recommended

1 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thank you for the 5 stars! :)

Rated 1 out of 5 stars

Was considering joining but the sales…

Was considering joining but the sales staff and customer support where unwilling to share details on how much cancellation fees would be. Seems very shady to me! Make sure you understand what you are signing before agreeing.

Edit to your reply - judging by your reply, you still miss the point I’m making. I wanted to join your services but wanted to understand my termination fees, should I need to cancel my contract early. Yet you were unable to provide that information and still playing ignorant to it. AVOID AVOID AVOID!

11 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're sorry to hear this! There may be a termination fee if you’re ending your Tyl contract early. Details about the minimum contract length would be included in the terms and conditions.

Rated 5 out of 5 stars

Zain Awais is very helpful

I spoke to Zain Awais in regards to TYI and he gave me all the information that was required. He was polite and took me through all the rates and was a great advisor. He took me through all application and helped till the application was signed and successful. Thanks a lot Zain. Wish you well for the future.

10 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Speedy setting up of Tyl

We needed to set up Tyl by Nat West fairly urgently.
Joseph Hood quickly arranged a call from Tyl within 48 hours and Kashif Saeed called us.
He was very pleasant to deal with and explained everything clearly. Would recommend!

6 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Efficient!

Pritpal was very helpful! He was excellent at explaining the process and was on hand to help if got stuck! Thanks for a good service!

7 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're so pleased to hear about the service provided by Pritpal! Thank you for the 5 stars!

Rated 5 out of 5 stars

Shakil was a very good knowledgeable…

Shakil was a very good knowledgeable person who helped get our organisation natwest tap to pay. We need more people like Shakil who can help you throughout and also give you that confidence that everything will work out. Thanks a million

6 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Great service!

Zain Awais was a pleasure to deal with, knowledgeable, and professional. Thanks Zain!

5 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5* review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Great service …

The service I received from Jahangir was great. He was very clear about what was on offer. He explained all the rates well and the process of setting up. After discussing with my business partner, we changed to Tyl by NatWest as the rates on offer were the best of offer. Great service from start to finish

4 March 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thank you for the 5 star review! :)

Rated 5 out of 5 stars

Great Service from Zain Awais at Tyl at…

Great Service from Zain Awais at Tyl at NatWest. Really put my mind at ease and made the whole process stress free. So a big thank you to him and NatWest for a great customer experience.

27 February 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're so pleased to hear this! Thank you for the 5 star review! :)

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