Two Way Radio Gear Reviews 1,129

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I paid the extra for 1 day shipped and I bought this Saturday and today is Tuesday and I have no headsets. Please rectifie this problem. Its hard to find these and I need them for highrise work. This... See more

Rated 5 out of 5 stars

Cody (our sales rep) is incredibly responsive. I don't think it's ever been more than 24 hours to get a response, and I usually hear from him within a couple hours of contacting him. He knows exactly... See more

Rated 5 out of 5 stars

I am in wholesale business and deal with customer service/customer support on a daily basis. My experiences with Cody at Two Way Radio Gear is second to none. His responses are timely, my orders are... See more

Rated 5 out of 5 stars

Looking to replace 10 plus year radios, couldn't get a call back from any local companies. Found Two Way Radio Gear on the WEB. Called telephone number on Web Site to get a few questions answered an... See more

Company details

  1. Electronics Store

Information provided by various external sources

Two Way Radio Gear Inc. is your online resource for Vertex Standard and Motorola two way radios. With over 16 years experience in the two way radio industry in both sales, service. and installation, we have the product knowledge and product solutions to best meet your needs. We are committed to providing you with an exceptional online experience, and look forward to serving you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was an awsome experience from the…

It was an awsome experience from the first phone call when I spoke with Josh Glavan! I was not sure what model radio to go with for our business . I gave him the two model numbers and he asked how the radios were going to be used and other important questions .

Then he explained that the Motorola Mag one BPR 40 would be good fit for our Crane Operators to use!

He sent me more info than I had requested ! I sent him several e mails with more and more questions and about cost !

He always replied promptly and even called me twice to follow up and make sure there was anything else i needed to decide on mu order!

My Owner changed his mind 3 times and Josh never got fustrated he just kept sending me what i needed to get my Owner to see what he really wanted and all the diffrent offers!

Have to say we did get price quote from 2 other Radio suppliers and Two - Way Won hands down !!

Not only in price but customer service and prentation Glad I called them! Josh is AWSOME!

Will highly recommend them! 5 STAR !!!!
Thank you !!! For Being AWSOME ! In this day and time thats a rare thing!!! Thank you! Longos Mechamical ! Robin.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

I am a former two-way radio shop owner…

I am a former two-way radio shop owner (from back in the 70s, 80s and 90s) and have found this company perfect to work with. They take the time to find our how they can best help you, then make recommendations on what products will best fit your needs. I find their pricing to be highly competitive and see no reason why anyone would buy a Motorola radio from anyone but a certified dealer.

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service,,

Excellent service,,, very personal sales staff. I have Cody's number in my phone now. This is my new radio service and support, dealer !!!

18 June 2021
Rated 5 out of 5 stars

Good Price Great Customer Service

I dealt with Brian and he was wonderful!!! He was so patient, helpful and really worked hard to help me get what I needed on a very short notice. Since I was asked to get some radios to match others we already had (and I know nothing about them) I really needed their help and guidance. Brian even caught a mistake my IT department made when providing me info on what to get so they would work together. I would say he definitely went out of his way which was fantastic on top of the companies good prices. Usually they say you get what you pay for but with these is purchase I got so much more!!

17 June 2021
Rated 5 out of 5 stars

Looking to replace 10 plus year radios

Looking to replace 10 plus year radios, couldn't get a call back from any local companies.
Found Two Way Radio Gear on the WEB.
Called telephone number on Web Site to get a few questions answered and spoke to Joe N. He was very informative and took my order over the phone. Had my radios 2 days later. Very pleased with prompt service.

15 June 2021
Rated 5 out of 5 stars

Top Notch Customer Service

Cody (our sales rep) is incredibly responsive. I don't think it's ever been more than 24 hours to get a response, and I usually hear from him within a couple hours of contacting him. He knows exactly what each of our locations prefers in terms of radios and headsets and always keeps me up to date on relevant promotions. If the rest of the staff at Two Way Radio is anywhere near as on point as Cody is, then I can't see how anyone could fail to have an outstanding experience with them. Also, the turnaround time on orders is quick and efficient.

10 June 2021
Rated 5 out of 5 stars

Excellent All Around.

I've never dealt with a company with such excellent customer service and so simple to deal with. Theyre very knowledgeable very helpful and very punctual on deliveries and scheduled conversations I highly recommend.

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Best pricing and the level of customer service has been refreshing. You have earned my loyalty.

6 June 2021
Rated 1 out of 5 stars

Terrible experience

Terrible experience. This people isn’t worth doing business with. What you order isn’t what you get. I ordered just a simple single Radio and yet, you couldn’t get what you paid for. It’s frustrating. There website shows certain items, but it’s not what their actually are… ‘You cannot transact business with this company. I had to pay return shipping from my pocket. This isn’t OK at all.

4 June 2021
Two Way Radio Gear logo

Reply from Two Way Radio Gear

We are sorry to hear that you feel dissatisfied with your order. If you review the email chains with your account manager, we were happy to provide you return shipping for the incorrect item and typically go above and beyond to make things right when an issue does occur.

It appears you've had issues with other two way radio companies recently given your trustpilot review history. We would love to be of continued service to you for all of your two way radio needs. Please let us know if there is anything else you need.

We appreciate your understanding in this matter. Take Care. TWRG

Rated 5 out of 5 stars

Back for more!

Bought these radios again. We have another brand and model but my employees prefer this model radio so I bought more. Holds up well in our excavating environment. Easy to hear, rugged, and water tight.

28 May 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look