Two Brothers Toffee Reviews 

961
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I recently received my order & as usual, the quality is amazing! BEST TOFFEE ever! I’ve ordered numerous times & the products have been consistently fresh & delicious! Every flavour I hav... See more

Rated 5 out of 5 stars

Your toffee is absolutely delicious (although addictive)! I was super impressed with the packaging too - well done! Even a little cool-pak enclosed - wow! My only (small) complaint was that it look... See more

Rated 5 out of 5 stars

My sister and brother-in-laws 31st Wedding Anniversary was coming up and for the couple who literally has everything it is not easy to buy for them. I saw an advertisement which stated free shipping a... See more

Rated 5 out of 5 stars

I had asked if we could come pick up out order before closing but outside pickup hours as we had a tight window to get to the shop which is only a little ways from my house. The next thing I knew it w... See more

Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Artisan
  4. Food Manufacturer

Written by the company

Two Brothers Toffee - the creators of the best English Style Caramel Nut Toffee around! [ 100% ] Hand crafted in Vancouver, BC Canada in small batches, our classic and innovative flavours will leave you wanting more. Get your hands on some of the best chocolate covered caramel nut toffee by ordering online or picking up from our production kitchen. Our customers are raving about our creations and have endorsed us with over 800 Five Star Reviews! Two Brothers Toffee is proud to use premium ingredients and support ethical farmers in creating our 10 flavours. Indulge in a treat for yourself, friends or family today. We promise you'll be in love at first bite! [ Premium Sweets in Canada ] [Buy Today] [Toffee] [Chocolate] [Candy] [Dessert] [Caramel Nut Toffee]


Contact info

4.8

Excellent

TrustScore 5 out of 5

961 reviews

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No recent history of asking for reviews

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4.8

All reviews

(961)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappeared into thin air

I placed an order on February 24th and after 3 email requests and a voice-mail message, I have yet to hear any response. I think that they've gone out of business because their website is no longer available. I'm contacting my credit card company to get a refund.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

While their product is excellent, their customer service is abysmal. I placed an order on Feb 24. After 3 emails and a voicemail, I have yet to receive my order or a refund. In fact, 2 Brothers have not responded to any of my attempts to contact them. Maybe they will read this and respond. One can only hope.

March 15. Still no response. Saw another review where customer couldn’t get a response. Something is going on with this place. They better get their act together.

March 11. I noticed that there are 3 other reviews since Feb 2024 from customers having issues and receiving no response from 2 Brothers. Seems to be a trend.

21 February 2024
Unprompted review
Rated 1 out of 5 stars

NO RESPONSE FROM CUSTOMER SERVICE!!

I have been ordering toffee from you guys for quite awhile. I can now no longer order a variety of toffee and my account only allows me to order one kind at a time charging me for shipping on each one. Look at my latest order. I have emailed you several times about this and asked it to be fixed and have even called and left messages with ABSOLUTELY no response. I believe this to be my last order as I cannot get a hold of anyone and shipping charges are killing me. My family may love this toffee but it’s not worth it in the end.

13 February 2024
Rated 1 out of 5 stars

I ordered 3 small packages as gifts for…

I ordered 3 small packages as gifts for friends on Valentines Day. I received them in plenty of time and the shipping package was very well packed. Unfortunately, none of the 3 flavours I received were what I had ordered. I’ve written and sent a photo to the email listed on the website. I have not had a reply but I’m sure this is a busy time. The toffee is delicious. I received some as a Christmas gift.

8 February 2024
Rated 5 out of 5 stars

This is the third time ordering

This is the third time ordering. That should tell you something! The texture is perfect- not hard or stale. Beautiful flavor! Soooo much better than "store bought". Small local businesses can be the best

8 February 2024
Rated 5 out of 5 stars

Very tasty

Very tasty. Love the mix of chocolate and toffee. All my friends just love it.

22 January 2024
Rated 5 out of 5 stars

Two Brother's Toffee is such a…

Two Brother's Toffee is such a wonderful company to purchase from. Their website is easy to navigate and their products are exceptional! They are my favorite snack and I will continue to purchase from them as long as they're around!

11 January 2024
Rated 5 out of 5 stars

My experience was great!

My experience was great for the ease of ordering and waiting not too long for my package.
My only disappointment is you are so out of stock!! ☹️

30 November 2023

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