2&4 Pets Reviews 45

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The jacket took a fairly long time to arrive but once it did, I found the quality to be very good. The legs on the jacket are probably a little long for my little dashie but otherwise a great product.... See more

Rated 5 out of 5 stars

Definitely my new favourite dog brand! Such well thought out pieces that are functional and adorable with quality fabrics. As a fabric technologist I’m so impressed with the construction of the garmen... See more

Company replied

Rated 5 out of 5 stars

Over a week ago I purchased two items from 2&4 pets; both of them of high quality and above all my dog appreciates the comfort of his backpack 🎒 including his new pullover. The products have proved t... See more

Rated 5 out of 5 stars

This shopping experience has been incredible and smooth. I had a few questions about the sizes of the items I wanted to buy so I messaged them on Instagram. They were incredibly responsive and helpf... See more

Company replied

Company details

  1. Pet Store

Written by the company

A curated multi-brand store by the '2-legged ' for the '4-legged '. Explore our wide selection of exquisite and rare styles from around the world, specially chosen for your four-legged companions. Find unique and high-quality products to pamper and enhance the lives of your pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Pretty good

The jacket took a fairly long time to arrive but once it did, I found the quality to be very good. The legs on the jacket are probably a little long for my little dashie but otherwise a great product.

22 April 2026
Rated 5 out of 5 stars

Fantastic experience purchasing from…

Fantastic experience purchasing from these guys. From responding to my questions before purchasing to very clear and reliable delivery information. The dog carrier I bought is really nice too. The dog is happy, I’m happy. Highly recommend.

12 December 2025
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Reply from 2&4 Pets

Thank you so much!! That's the most important thing to us - making you and your dog happy :D We are always here to assist!! Happy holidays. x

Rated 5 out of 5 stars

2&4 Pets is my new obsession

Definitely my new favourite dog brand! Such well thought out pieces that are functional and adorable with quality fabrics. As a fabric technologist I’m so impressed with the construction of the garments i bought and will definitely be shopping again soon. Had a lovely interaction with the team as well regarding sizing and couldn’t rate their customer service more highly. I would rate 10/5 stars if i could ❤️

3 December 2025
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Reply from 2&4 Pets

Thank you, thank you!! We’re over the moon to receive a review from an industry professional. We’ll keep doing our best to bring you the highest quality pet products.

Best wishes to you and your four-legged buddy! Merry Christmas! x

Rated 5 out of 5 stars

Love the product good quality easy too…

Love the product good quality easy too order no hassle with returns

12 December 2025
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Reply from 2&4 Pets

Thanks so much for your kind review. We totally understand that sometimes the piece don't work out. Each pet have their own character and unique body shapes so it is important that you only keep the perfect fit! Hope you see you again soon!

Hollie & The 2&4 Team

Rated 5 out of 5 stars

Fabulous dog :)

Fabulous dog carrier so well made :) fast delivery well packaged 📦 very happy customer.

26 November 2025
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Reply from 2&4 Pets

Thank you so much! Enjoy your carrier and happy trips with your dog! ❤️

Rated 5 out of 5 stars

Best ever!

This shopping experience has been incredible and smooth. I had a few questions about the sizes of the items I wanted to buy so I messaged them on Instagram. They were incredibly responsive and helpful, guiding me through the best sizes for my dog based on the measurements I took.

Their support and excellent customer service are truly appreciated. I’ll definitely be buying again and again because their products are great quality and incredibly practical for everyday use. I can’t wait for my next purchase.

26 November 2025
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Reply from 2&4 Pets

Thank you so so much!! We are so touched by your kind words... ❤️ Hope to see you again soon! We’re always here to help—and to sniff out unique finds for you and your pet. x Hollie & The 2&4 Team

Rated 5 out of 5 stars

Great carrier!

27 November 2025
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Reply from 2&4 Pets

Thank you!! We are so glad to hear that you are happy with your carrier. Best, Hollie & The 2&4 Team

Rated 5 out of 5 stars

Great company

I bought the ICANDOR Peek-a-Boo Cross-Body Pet Carrier and matching Cosy Cushion, and am so glad I did. It was no small consideration as it is expensive, but it's so well designed and made - much more so than cheaper dog bags I've had over the years - that it's worth it. I bought the smallest size (M), which is perfect for my (slightly portly) standard size chihuahua, who's getting on in years and has epilepsy. The bag's built to last but is still attractive and comfy for pupper, and it's so well thought out - it has everything you could possibly want. Delivery was quick, despite it being Black Friday, and 2&4 Pets' customer service was really helpful too (I couldn't find a voucher code for extra off, did a live chat, and they responded quickly and gave me it).

25 November 2025
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Reply from 2&4 Pets

Thank you so so much! We are so glad you and your Chihuahua love the bag, it means so much to us to hear your feedback. We will continue to do our best. ❤️ Hollie & The 2&4 Team x

Rated 5 out of 5 stars

Excellent customer service

We had an amazing experience with 2&4 pets. All the people we met at the dachshund fair were absolutely lovely and very helpful!

26 October 2025
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Reply from 2&4 Pets

Thanks so much for your kind words!! It means a lot to us. Hope to meet you again one day! x

Rated 5 out of 5 stars

10/10!!! ⭐️

10/10! ⭐️
As a dachshund owner it’s a struggle to find a coat that covers the entire lengthy back, fits the deep chest and the skinny neck…
Alas, fellow dachshund owners THIS is the place to go!
I purchased the fleece lined raincoat and the quality is FANTASTIC, sizing is as described and perfect for my sausage boy. Delivery was quick and was packaged well. What more can you possibly ask for. I will be coming back for a warm fleece next! 😊

5 October 2025
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Reply from 2&4 Pets

Thank you so, so much for your lovely review!! We’re truly touched — and promise to keep curating the best in quality and design for you and your four-legged best friend, with heart and passion! x Team 2&4 Pets

Rated 5 out of 5 stars

Comfy crossbody

Lightweight and comfy. Excellent support. My dog loves it and gets so excited.

3 September 2025
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Reply from 2&4 Pets

Thanks so much! That makes us so happy, hope you enjoy it for a long time to come! The 2&4 Team xx

Rated 5 out of 5 stars

Dog travel backpack…

I’d been looking for a backpack like this for ages and had as I wanted it for more off-road adventures with my older dog. Dispatch was really quick and the team were super responsive to queries. . Unfortunately my little girl isn’t so little and didn’t quite fit in the backpack, which is a shame because it’s really well made. Great quality and a great company to deal with.

13 August 2025
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Reply from 2&4 Pets

Thanks so much for your kind review! We really appreciate you sharing your experience. ❤️Best✨ Hollie & The 2&4 Pets Team

Rated 1 out of 5 stars

Two bags wrong colour then had to return

Two bags wrong colour then had to return

24 June 2025
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Reply from 2&4 Pets

Hi Lou,

Thank you for your feedback — we’re truly sorry to hear about your experience with us.

We’d love to gently clarify what happened.

When your order was first dispatched, we did unfortunately send out the wrong colour — a genuine error on our side. As we found out the next day, we sent the correct item immediately in hopes of making things right as quickly as possible and for you to receive your order asap.

When that second parcel arrived, it seems there was a misunderstanding and you believed this replacement was also incorrect.

While it was the correct item, we completely understand how confusing things must have felt — and we’re really sorry if our follow-ups didn’t ease that for you.

To minimise any inconvenience, we offered a free return collection (as we do for all returns) and a discount for the correct item as a gesture of apology. While our intention was always to help, we respect that this didn’t meet your expectations in the end.

At 2&4 Pets, we care deeply about every order, pet and their human. We’re still a small team and sometimes, honest mistakes happen — but we always strive to take full responsibility and make it right wherever we can!

This was a rare misstep, not the norm. We remain committed to thoughtful service, packaging, and quality items you (and your stylish pup) can feel good about. ❤️

Best wishes
Team 2&4 Pets

Rated 5 out of 5 stars

great products and sale items…

great products and sale items especially. I am happy

6 June 2025
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Reply from 2&4 Pets

Thank you so much! Our hope is always that each product we select brings joy (and quality!) to you and your pup’s day 🐾✨

Rated 5 out of 5 stars

Iv got 2 very happy dogs

I'm very happy with my 3 beautiful leads , it's so nice to find leads for small dogs , and they look amazing, I will be very proud of my 2 dogs next time we are out , 100% buying other items for my fur babys thankyou

22 May 2025
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Reply from 2&4 Pets

Thank you for your review! This makes us so happy.💛
So glad the leads were right for your little ones. Can just picture them strutting :) Can’t wait to see you again!

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