Twisted Gifts Reviews 319

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I received my purchase quickly and was exactly what I ordered, coupled with excellent customer service. Lovely quality so I will definitely use again xx

Rated 5 out of 5 stars

Ordered from here a few times, cards arrived quickly and were better than expected, will definitely order from here again ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Quick delivery and very funny card totally my friends sense of humour which is hard to find sometimes.

Rated 1 out of 5 stars

My card didnt arrive. Having read your poor reply... Nor did i see on purchase the limited resources on post this company have placed in getting the product out on time, unlike other card companie... See more

Company replied

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

Rude Greeting Cards. Rude Birthday, Rude Christmas & all other occasions. We also have clothing and accessories which are dam right rude & funny.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

319 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Ordered three days in advance

Ordered three days in advance , next day first class, still not here and birthday past. dont care if it turns up now bought another one, you can thorough it in the bin.
wont be using this company again

17 November 2022
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Reply from Twisted Gifts

I do understand your annoyance however you ordered during a Royal Mail strike. Was it our fault that Royal Mail did not deliver to you when they were on strike? We dispatched same day. They failed to deliver. Its small business like ours that suffer due to them being on strike and then reviews like this which is out of our control that do even more damage. Thank you.

Rated 1 out of 5 stars
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Reply from Twisted Gifts

I am sorry your card did not arrive on time. We always post the same day on orders placed before 4pm and the next day after 4pm. Once we have dispatched it is in the hands of Royal Mail. I wish we had control over Royal Mail but we do not. There is also no other way for us to get cards out. Who would pay courier prices on a 2.99 card?

Again we are sorry and hope next time Royal Mail performs as quickly as we do then people would not be disappointed.

Rated 1 out of 5 stars

I bought a card and it’s taken forever…

I bought a card and it’s taken forever to arrive

25 July 2022
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Reply from Twisted Gifts

You purchased the card at 7pm on Thursday. The card was dispatched on Friday 1st class. We no longer have control of that card it is down to Royal Mail. Giving us 1 star is a bit harsh do you not think? If we were in control of Royal Mail then it would be deserved but we are a small company trying to survive in a world of harsh people.

Rated 2 out of 5 stars

I ordered a birthday card and it didn't…

I ordered a birthday card and it didn't come in time even though I received a gmail saying it had been dispatched with royal mail 1st class delivery 3 days prior to that. But when it arrived the relative was happy with it,shame it came the day just after their birthday.

5 May 2022
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Reply from Twisted Gifts

We are really sorry the card arrived late. It was dispatched the same day of order and it was sent 1st class. Unfortunatly there is nothing we can do to speed Royal Mail up as they are a completely different company to us. Wish we could have got it to you sooner but as I say that is down to Royal Mail not us.

Rated 5 out of 5 stars

Twisted gifts have amazing customer…

Twisted gifts have amazing customer service!! I ordered a card and it appears that’s the settings from the browser I used, defaulted to a previous address when entering the recipients address for a card was sending.

After speaking with customer service once I’d realised what had happened, they helped me to understand what had possibly gone on, and resent a card to the correct address, free of charge!! Amazing!

Thank you very much again for all your help in finding a resolution

Kind regards

Jemma

13 April 2022

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