Twisted Gifts Reviews 319

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I received my purchase quickly and was exactly what I ordered, coupled with excellent customer service. Lovely quality so I will definitely use again xx

Rated 5 out of 5 stars

Ordered from here a few times, cards arrived quickly and were better than expected, will definitely order from here again ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Quick delivery and very funny card totally my friends sense of humour which is hard to find sometimes.

Rated 1 out of 5 stars

My card didnt arrive. Having read your poor reply... Nor did i see on purchase the limited resources on post this company have placed in getting the product out on time, unlike other card companie... See more

Company replied

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

Rude Greeting Cards. Rude Birthday, Rude Christmas & all other occasions. We also have clothing and accessories which are dam right rude & funny.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

319 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Rubbish service in this day and age

Rubbish service in this day and age. Read the returns policy guys

These are generic cards and if there are issues you cant get a refund.

I ordered a card because on their website they said 1-2 working days delivery. My card didnt come so i had to spend more money and get another one. I messaged them to say i wanted a refund as their card didnt arrive in time. The response is that they use royal mail so its basically not their problem.
How rubbish.
Honufa

28 June 2023
Unprompted review
Twisted Gifts logo

Reply from Twisted Gifts

Hi, We are sorry you feel this way. We always dispatch same day if order is before 4pm. We use Royal Mail 1st class and we display what Royal Mail suggest their time lines are. However if Royal Mail cannot manage this (and recently we have notice they are struggling) then this is out of our control.

All our cards are printed on demand and you will find our T&C's are standard and no different from any other company.

Rated 1 out of 5 stars

Placed an order for a card and 14…

Placed an order for a card and 14 business days later the card has not arrived .
Contacted this company but I got very little response , just to check if address was correct which it was ..
Awful service ...... very poor .

7 July 2023
Unprompted review
Rated 1 out of 5 stars

The item I received is not the one I…

The item I received is not the one I ordered. I received the far less expensive item to the one which was illustrated on the final payment page. I feel that I have been duped, and I can't do anything about it.

3 June 2023
Twisted Gifts logo

Reply from Twisted Gifts

Hi, You ordered a greeting card. We only sell one price of greeting cards. Could you explain why you posted such a harmful review of our company. If the card was damaged when it arrived why did you not contact us and tell us?

Rated 5 out of 5 stars

Amazing

I wouldn't usually give 5* when I have experienced an issue with an order however the customer service I received on raising an issue deserves it.

I ordered one card and expected it to arrive quickly however it never arrived. On calling up, my order was checked and it appears that Royal Mail once again failed to do what they were made for. I was immediately offered a refund or could have the card sent again PLUS choose two more cards as compensation. Twisted-gifts could not have been more apologetic if they tried. The next day all 3 cards arrived.

The cards are well made, and hilarious. 5* product, 5* service

2 May 2023

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