Twinwoods Adventure Reviews 

556
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My sister booked i door skydiving for my hen party which was supposed to happen April 2020. COVID reared it’s head and everything closed due to lockdown. We asked for a refund as we were not able t... See more

Rated 5 out of 5 stars

Well organised fun. Our kids & my husband who stepped in at the last minute when one of our lot broke their hand the week before they were due to fly (ages 15,17,19 and an old man) really did have an... See more

Company replied

Rated 5 out of 5 stars

Fantastic variety of activities! Twinwoods Adventure is a great place, with something for everyone. Our kids (15 and 11) did skydiving, surfing and the 125ft jump. They were buzzing for days an... See more

Company replied

Rated 5 out of 5 stars

We had an excellent family experience at Twinwoods and can’t thank the team enough for being friendly and fun while keeping us safe during the surfing, climbing and vertical drop. Our kids (6 & 9) kee... See more

Company replied

Company details

  1. Adventure Sports Center
  2. Gym
  3. Indoor Playground
  4. Spa and Health Club

Information provided by various external sources

Twinwoods Adventure is a multi-activity adventure site near Bedford that offers a range of thrilling activities for all ages.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(556)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Really great fun when on it and would…

Really great fun when on it and would def do again as my son and I loved it but think would look if any offers as think quite expensive for half hour slot! There was 6 in our group and think we got 3 or 4 go’s max which my 9 year old pointed out saying had barely been on it and wished he could have had more. The parties on before us looked good fun and instructors were very helpful.

20 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Thank you so much for your review. We are so glad that you had a great time with us at Twinwoods Adventure.

Rated 5 out of 5 stars

Fantastic

Fantastic. Grand children aged 10 & 7 absolutely loved their indoor sky dive experience. All staff were very friendly & informative. My granddaughter giggled with joy through the whole event.

20 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Awesome!! Great review. Thankyou so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, guided from very good team. The instructor was prepared and friendly.

20 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Wonderful news that you had an amazing experience at Twinwoods Adventure. Glad we made it a great day for you.

Rated 5 out of 5 stars

Loved

Loved the surfing

20 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

5** review!! Thank you so much. Hope to see you again soon at Twinwoods Adventure.

Rated 1 out of 5 stars

Poor Show Twinwoods

Really disappointing visit to Twinwoods today. We booked for two young girls to do the surfing. The staff left the water flow level on the highest setting so the staff could ‘join’ their session. The girls normally love it - kneeling on the board, pushing the board away from them, rolling over, having
a go at standing on the board - this session they were scared from being waterboarded by the high flow rates, the instructor really wasn’t interested in teaching them anything and as a consequence they did nothing! They would stay in the stream for a few seconds and then surprisingly, it was the turn of the instructors! The contrast in videos from this session and all the previous is so obvious - they could hardly look forward. So disappointed! We tried to talk to the instructor at the end but he just shrugged. Poor show Twinwoods!! You have obviously lost all customer service skills. Shame because we have supported you so much during Covid.

20 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Thank you for your review. I will pass on your comments to the relevant department, and we will contact you regarding this matter.

Rated 5 out of 5 stars

Indoor Sky Diving

My daughters (13 & 10) had a fantastic time Sky Diving today, would highly recommend. The staff were brilliant and made sure everyone enjoyed themselves

18 September 2021
Unprompted review
Twinwoods Adventure logo

Reply from Twinwoods Adventure

We are so happy that you and your guests had a great time here at Twinwoods Adventure. Please tell your friends and we hope to see you again soon.

Rated 5 out of 5 stars

My wife and I had an unforgettable time…

My wife and I had an unforgettable time during our introduction to indoor surfing experience at Twinwoods Adventure centre!

We didn’t know what to expect to be honest, no video does the actual experience any justice. We had a fantastic time, not least thanks to our fantastic instructor Aaron, he is a wonderful host and made sure we made the most of the experience, and we sure did!!!

We will be back to try out other experiences offered in future! ;-)

18 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Super review!! Thank you so much. We will pass on your review to the instructors. Hope to see you again soon at Twinwoods Adventure.

Rated 1 out of 5 stars

All spa facilities not working.

The salt cave is very warn and no very good looking, tv on the wall with lots of cables hanging from it.
The spa area. I was not informed that the steam and sauna room was not working. Also the spa pool in the pool was not working, again I was not informed. The 4 pool chairs were not working, I had to call reception to ask all this two times. Finally they said some one would look at it, but after waiting 15 mins still nothing, so we left.

Very unhappy with the day/morning as not very relaxing what so ever.

16 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Thank you for your review. I will pass on your comments to the relevant department, and we will contact you regarding this matter.

Rated 5 out of 5 stars

Indoor surfing

Excellent experience.

Good briefing and instructor very good.

Normally six people in a session- there were only two of us so plenty of time on the water.

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Wonderful news that you had an amazing experience at Twinwoods Adventure. Glad we made it a great day for you.

Rated 5 out of 5 stars

Indoor Skydive

Just fabulous! My children had a blast. The instructor was fun but still very clear about rules etc..,
Highly recommend

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

5** review!! Thank you so much. Hope to see you again soon at Twinwoods Adventure.

Rated 5 out of 5 stars

Children loved it

We took our children (aged 14 and 10) to the surf section. They had a great time. The instructor was brilliant with both of them and they managed to try lots of things they weren't too sure about whilst they watched the previous session. They loved it

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

We are so happy that you and your guests had a great time here at Twinwoods Adventure. Please tell your friends and we hope to see you again soon.

Rated 5 out of 5 stars

Always a fantastic experience

Always a fantastic experience at Twinwoods.
Loved indoor surfing. Next visit I’m trying indoor Skydiving!!

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Awesome!! Great review. Thankyou so much. It means a lot to us at Twinwoods Adventure to get reviews like this. Be sure to tell your friends and we will see you back soon.





Rated 5 out of 5 stars

Extremely enjoyable day

Initially disappointed skydiving was cancelled but 12 and 6 year olds and their dad offered rock climbing, jump and surfing instead. We had a fantastic day and all the staff including the receptionist were lovely and very professional. Would definitely recommend

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Wonderful news that you had an amazing experience at Twinwoods Adventure. Glad we made it a great day for you.

Rated 5 out of 5 stars

I took my ten year old son for his…

I took my ten year old son for his first surfing lesson. He suffers from social anxiety and was really nervous from even before we had arrived. We met Jacob who from the first second was amazing with my son. He made him feel so welcome and made the session so much fun. He also realised when my son wanted to try some bits and not others. It was an amazing experience and my son wanted to thank him after and explain about his anxiety.
Jacob genuinely made the day. On top of this, the facilities are great and it was a wonderful day. Would really recommend this to anyone who has every thought of trying it.
They start on body boards and then progress on to a small surf board. No experience was necessary.

A massive thank you to Jacob who made my little ten year old dudes day great.

I am taking him to the skydiving tunnel next 😄

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Super review!! Thank you so much. We will pass on your review to the instructors. Hope to see you again soon at Twinwoods Adventure.

Rated 5 out of 5 stars

Great indoor surfing

Great indoor surfing - kids really enjoyed it, instructors made it fun, and cafe food and drink was fresh and good value. We will be back.

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

5** review!! Thank you so much. Hope to see you again soon at Twinwoods Adventure.

Rated 3 out of 5 stars

My neice really enjoyed her indoor sky…

My neice really enjoyed her indoor sky dive she just wished she would had longer on the body flight experience. Thank you for ensuring she had a good experience.

14 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

Thank you so much for your review. We are so glad that you had a great time with us at Twinwoods Adventure.

Rated 5 out of 5 stars

The bodyboarding/surfing instructor was…

The bodyboarding/surfing instructor was brilliant 😁 a lot of fun and full of enthusiasm and energy.
My 2 girls (age 16) loved it 👍🏽

9 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure

5** review!! Thank you so much. Hope to see you again soon at Twinwoods Adventure.

Rated 4 out of 5 stars

Kids loved it

Kids loved it, good fun and well looked after. Over very quickly though!

9 September 2021
Twinwoods Adventure logo

Reply from Twinwoods Adventure



Thank you so much for your review. We are so glad that you had a great time with us at Twinwoods Adventure.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look