I always say Amazon became Amazon because of their exceptional customer support, we have a complete piece of mind when shopping from Amazon. I am an absolute beginner when it comes to this stuff, sti... See more
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it‘s really good，but it‘s not cheap if want to use the full websocket. Hope in the future, the user can pay for the single access like wti future for who only want to get, or can choose to subscribe c... See more
Company replied
I had an issue with the API and contacted support. They responded quickly and fixed it fast. Really helpful service and a great experience overall.
Not really professional company. Although, it looks like providing a lot of data, most of it is missing or broken and customer service is non-responsive. - Asking questions leads to the silence o... See more
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Company details
Written by the company
Twelve Data is a leading provider of financial market data, delivering an extensive range of real-time and historical data across multiple asset classes, including stocks, forex, cryptocurrencies, ETFs, indices, commodities, and futures. The company sources its data from over 250 exchanges worldwide, ensuring comprehensive coverage that serves the needs of traders, developers, and fintech organizations. Twelve Data is dedicated to making high-quality financial information widely accessible, offering affordable solutions that cater to both individual users and large-scale institutions. The company’s platform stands out for its versatility and advanced capabilities, providing users with technical indicators, fundamental data, and alternative datasets to support in-depth market analysis. Twelve Data prioritizes scalability and reliability, offering a suite of developer-friendly tools such as APIs, WebSockets, detailed documentation, and a sandbox environment for seamless integration. With its global presence, competitive pricing, and round-the-clock customer support, Twelve Data distinguishes itself as a dependable partner in the financial data industry. The company equips its clients with the resources and insights necessary to excel in dynamic market environments.
Contact info
Singapore
- info@twelvedata.com
- twelvedata.com
4.2
Great
33 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dear Twelve Data Team,
Dear Twelve Data Team,
I would like to express my sincere appreciation for the exceptional quality of your platform, particularly your historical data services.
The accuracy, consistency, and depth of your historical data are truly impressive. It is clear that your system is built on strong data quality standards, ensuring reliable and well-structured datasets that are highly suitable for analysis and trading applications.
What stands out the most is the precision and integrity of the data, along with the flexibility in accessing different timeframes. This level of quality significantly enhances confidence when building and testing trading strategies.
Your platform demonstrates a high level of reliability and professionalism, and it is evident that great effort has been invested in maintaining data accuracy and usability.
Thank you for providing such a powerful and dependable data service.
Best regards,
8 April 2026
Unprompted review
Great Service
I had an issue with the API and contacted support. They responded quickly and fixed it fast. Really helpful service and a great experience overall.
27 March 2026
Unprompted review
Worst data company
Worst data company - keep away. Lacks basic data as VIX and refuses refunds. Worst customer service.
23 March 2026
Unprompted review
Reply from twelvedata.com
Hi,
Thank you for taking the time to share your feedback—we're genuinely sorry to hear about your disappointment with your experience.
To provide some context for other readers: Our data coverage, including the fact that certain index symbols like VIX are not supported, is clearly and publicly documented on our Markets page and throughout our API documentation. These limitations are listed before any signup or purchase to help users make informed decisions. We also offer a free Basic plan specifically so people can test coverage and features upfront without commitment.
Regarding refunds, our policy states that all subscriptions are final and non-refundable once processed—this is transparently available on our pricing and refunds pages prior to payment.
We take all feedback seriously and are constantly working to improve our service and documentation. If there's anything specific we can clarify or assist with (technical questions, data usage, etc.), please feel free to reach out directly via support@twelvedata.com—we're here to help.
We appreciate your input and wish you the best moving forward.
Kind regards,
The Twelve Data Team
Twelvedata the new Amazon in customer support
I always say Amazon became Amazon because of their exceptional customer support, we have a complete piece of mind when shopping from Amazon.
I am an absolute beginner when it comes to this stuff, still the amount of help, patient, and support I received from twelvedata.com and specially Artemis is really exceptional. Thank you
18 March 2026
Unprompted review
Reply from twelvedata.com
Hi Sherif,
Thank you so much for this wonderful review and for the kind words about our support team—especially Artemis! We're truly touched to hear that you felt supported and at ease as a beginner. That's exactly what we aim for: making high-quality financial data accessible and approachable for everyone, no matter their experience level.
Your comparison to Amazon's customer service means a lot to us—it's the kind of peace of mind we want every user to have. We're grateful you chose Twelve Data and took the time to share your experience.
If there's ever anything else we can help with (new features, data questions, or just tips for getting started), don't hesitate to reach out—Artemis and the team are always here!
Thank you again—we appreciate you!
Best regards,
The Twelve Data Team
Very knowledgeable customer support
Very knowledgeable customer support. The API documentation is great, especially the LLM friendly documentation.
8 March 2026
Unprompted review
Reply from twelvedata.com
Hi Mike,
Thank you so much for this kind review and for highlighting our customer support and API documentation—we really appreciate it!
We're thrilled to hear the support team came across as knowledgeable and helpful, and it's especially great that you found the LLM-friendly aspects of our docs useful. We put a lot of effort into making the documentation clear, structured, and easy to parse, so feedback like yours motivates us to keep improving.
Thanks again for choosing Twelve Data and taking the time to share your experience. If there's anything else we can assist with—whether it's diving deeper into the API, feature requests, or just quick tips—feel free to reach out anytime.
Best regards,
The Twelve Data Team
Great but can be better
it‘s really good，but it‘s not cheap if want to use the full websocket. Hope in the future, the user can pay for the single access like wti future for who only want to get, or can choose to subscribe certain things rather than buy a range of data.
19 January 2026
Unprompted review
Reply from twelvedata.com
Thank you for the feedback! We're glad you're enjoying the service overall.
We hear you on the pricing for full WebSocket access — a pay-as-you-go option or subscriptions for specific symbols/markets is on our roadmap, and we hope to roll it out soon.
Thanks again for the suggestion — it helps us improve! If you need any help in the meantime, just let us know. 🚀
The chat is really good
The chat is really good. It gives answers instantly which helps me very much
9 January 2026
Unprompted review
Reply from twelvedata.com
Hi Kiran!
Thank you for choosing our service and for your review. We're happy to know that our support service helped you!
Kind regards,
Twelve Data Team
Overall good value
Used their free plan for a bit before upgrading. Appreciate how easy it is to use, that is is well documented and also good value.
1 October 2025
Unprompted review
Reply from twelvedata.com
Hi Miles!
Thank you for your review and for using our platform. We’re grateful for your loyalty and hope our service continues to meet your expectations.
Kind regards,
Twelve Data Team
Twelve Data is the bestTwelve Data is the best as a developer i am using Twelve Data API for my code to build different applications like Signal bots and the API of Twelve Data response immediately to
Twelve Data is the best as a developer i am using Twelve Data API for my code to build different applications like Signal bots and the API of Twelve Data response immediately to my code...for new developers I recommend that you sign up with Twelve Data and its free too
15 July 2025
Unprompted review
Reply from twelvedata.com
Hi Davidson!
We really appreciate your review. It’s great to know you’re with us.
Kind regards,
Twelve Data Team
I love the network quality
I love the network quality, the wide variety of countries implemented as well.
25 June 2025
Unprompted review
Reply from twelvedata.com
Hi Suriya!
Thank you for the 5 stars. We’re glad you enjoy being part of Twelve Data.
Kind regards,
Twelve Data Team
So responsive
Twelvedata has been so responsive to respond and gives an action to a hole on their data
5 June 2025
Unprompted review
Reply from twelvedata.com
Hi Komang!
Thanks a lot for your feedback. Happy to see you’re finding value with us.
Kind regards,
Twelve Data Team
Good service
Good service
But be aware that there are some restrictions if you like to have index data
23 June 2025
Unprompted review
Reply from twelvedata.com
Hi Leon!
Many thanks for your review. We’re glad to have you on board.
Kind regards,
Twelve Data Team
Accurate Data, Great Support!
They cover many stock exchanges with great data accuracy, and the support you receive is genuinely good.
16 June 2025
Unprompted review
Reply from twelvedata.com
Hi Kostya,
We truly appreciate your support. It means a lot to our team.
Kind regards,
Twelve Data Team
The best place to get financial data
The best place to get financial data. Believe me, speaking from experience.
14 June 2025
Unprompted review
Reply from twelvedata.com
Hi Peter!
Thank you for the kind words. We’re happy you’re part of our community.
Kind regards,
Twelve Data Team
Change request quickly implemented
I was missing the exchange in the response to a certain API search query. Asked support if they could add that and within a few days the have implemented it! Great service!
10 June 2025
Unprompted review
Reply from twelvedata.com
Hi Mike,
Thanks for sharing your experience. We’re glad to grow together with you.
Kind regards,
Twelve Data Team
Efficient and Friendly Support
Great customer service. I made an inquiry that required follow-up, and they handled it promptly and thoroughly. The team was polite, helpful, and resolved my concerns quickly. Very impressed with their dedication to helping customers!
30 May 2025
Unprompted review
Reply from twelvedata.com
Hey! Thank you for the great feedback! We’re happy to have you with us. Let us know if there’s anything we can help with.
Kind regards,
Twelve Data Team
trust data provider
23 May 2025
Unprompted review
Reply from twelvedata.com
Hi!
We appreciate your support — it means a lot. Glad to hear things are going well with Twelve Data!
Kind regards,
Twelve Data Team
Disappointing customer service
First, everything looked amazing. The documentation is nice and everything went smoothly in the beginning.
Then, I needed a data addon, confirmed with support that this is available and upgraded to a premium plan. Afterwards, I spend 3 weeks (!!) chatting with support because the data was not available.
12 May 2025
Unprompted review
Reply from twelvedata.com
Hi Karim,
Thank you for taking the time to share your experience — we’re truly sorry to hear that it fell short of expectations.
We appreciate your initial positive feedback, and we’re equally disappointed that the situation with the data add-on caused confusion and frustration. The feature in question was brand-new at the time, and unfortunately, internal communication gaps led to inaccurate guidance about its availability and cost. That was our mistake.
Your feedback has helped us identify and improve the onboarding process for new features and ensure clearer communication moving forward. We understand the importance of your time and trust, and we regret that this was not reflected in your support experience.
If you’re open to it, we’d love the opportunity to make things right. Please feel free to reach out directly to us at support@twelvedata.com referencing this review.
Kind regards,
The Twelve Data Team
Great API and wonderful team.
I use the api in the plan Grow. So I can ask 50 funds a minute. That is a fair price.
Until there was no downside.
The dashboard is a hit. I love it.
The support team responds very quickly, is knowledgeable, and very friendly.
8 May 2025
Unprompted review
Reply from twelvedata.com
Hi! Thanks so much! We’re always working to improve, and it’s great to hear we’re on the right track.
Kind regards,
Twelve Data Team
This is a great resource for any…
This is a great resource for any startups if they need financial datas. I purchased the pro package, I got what I needed. Their service is very good, I faced some problems but their support executive immiediately solved my problem. They have a great support team to help.
6 May 2025
Unprompted review
Reply from twelvedata.com
Hi,
Glad you’re enjoying the platform! We’re here if you have any questions or need anything.
Kind regards,
Twelve Data Team
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