Banner for Tweed Valley Bikes
Tweed Valley Bikes logo
Visit website

Tweed Valley Bikes Reviews 

174
•
TrustScore 5 out of 5

4.9

Bicycle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and willingness to provide sound advice. People frequently highlight the top-notch service, noting the excellent communication and personalized support received throughout their interactions. Reviewers are highly satisfied with the products, often finding their new bikes perfectly set up and ready to ride. The delivery service is consistently described as prompt, swift, and well-packaged, ensuring items arrive safely and on time. Even when minor issues arose, the company handled them quickly and professionally, providing efficient resolutions and follow-up support.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and expertise of the staff,... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases, such... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and knowledge... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more

Company replied

Rated 5 out of 5 stars

Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more

Company replied

Rated 5 out of 5 stars

Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the... See more

Rated 5 out of 5 stars

Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more

Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Outdoor Activity Organiser
  5. Outdoor Clothing and Equipment Shop
  6. Outdoor Sports Store

Written by the company

A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.

Contact info

Promotion box for Tweed Valley Bikes

The best bikes at bargain prices

Incredible prices on Santa Cruz mountain bikes: up to 40% off

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(174)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look