From first to last all the people involved were very professional, friendly and helpful and they did an amazing job. They listened to what we wanted and discussed everything with us. The work was ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly staff who kept us informed on delivery etc. Good pricing and value for money. There was a miscommunication with the order which was smoothed over very quickly and the company went out of thei... See more
I had a delightful 'warm call' from Jade just now, who accidentally caught me at a time when I was starting to consider new windows (the previous contact was some years ago for a different property)... See more
Company replied
Wow..what fantastic service. We had several windows fitted in 2024 and have been very happy with them, but yesterday one of the window locks broke and we were unable to close a large downstairs window... See more
Company replied
Company details
Written by the company
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Contact info
Woodside Road 15, SN3 4WA, Swindon, United Kingdom
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4.5
Excellent
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and professional
The team ate very polite, professional and helpful. The door is good quality. I dis have some teething issues with the lock and they sent someone same day to fix.
9 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Anji,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found our team to be very polite, professional, and helpful, and that you’re pleased with the good quality of your new door. I’m truly sorry about the teething issues with the lock, but I’m glad we were able to send someone out the same day to fix it for you—I’ll be sure to pass on your kind words to the team; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, Anji, and enjoy your new door!
Warmest regards,
Joseph Heaton
Director
New door installation
Valdi installed our beautiful new door. He did a professional, clean accurate installation. He was polite and thorough in the handover. In addition my husband was not at home and I felt safe for the duration of the installation. Many thanks Valdi
22 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Tammi,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that Valdi installed your beautiful new door with a professional, clean, and accurate approach. It’s wonderful to know he was polite and thorough during the handover, and I’m especially pleased that you felt safe throughout the installation while your husband was not at home. I’ll be sure to pass on your many thanks to Valdi—he’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Valdi or me directly—we’d love to help again. Thank you for your kind words, Tammi, and enjoy your stunning new door!
Warmest regards,
Joseph Heaton
Director
Excellent
Excellent, so impressed with the quality and installation of the door! Would highly recommend and James was brilliant he left the place spotless
22 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Kim,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found the quality and installation of your door to be excellent, and that you’re so impressed with the results. It’s fantastic to know that James was brilliant and left the place spotless—I’ll be sure to pass on your kind words to him; he’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to James or me directly—we’d love to help again. Thank you for choosing TWC, Kim, and enjoy your beautiful new door!
Warmest regards,
Joseph Heaton
Director
Had our conservatory roof changed to a…
Had our conservatory roof changed to a tiled roof by John and Simon really happy with the results , they both worked so hard
18 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Diana Ruffels,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you’re really happy with the results of your conservatory roof, now changed to a tiled roof by John and Simon. It’s fantastic to know they both worked so hard to deliver a great outcome—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to John, Simon, or me directly—we’d love to help again. Thank you for your kind words, Diana, and enjoy your beautifully updated conservatory!
Warmest regards,
Joseph Heaton
Director
Tom,Craig & Gary have just the…
Tom,Craig & Gary have just the brick,block and foundation work for my new extension. Tidy,polite and hassle free. Really good bunch of chaps and done a Sterling job. Cheers chaps
16 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Kobi,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that Tom, Craig, and Gary did a sterling job on the brick, block, and foundation work for your new extension. It’s fantastic to know they were tidy, polite, and hassle-free—truly a really good bunch of chaps! I’ll be sure to pass on your cheers and kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you have any questions as your extension progresses or need assistance with future projects, please don’t hesitate to reach out to Tom, Craig, Gary, or me directly—we’d love to help again. Thank you for your kind words, Kobi, and best of luck with your new extension!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Fitted my new front door and I'm over…
Fitted my new front door and I'm over the moon. Work was second to none.
Highly recommend.
18 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Happy Cyclist,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you’re over the moon with your new front door and that the work was second to none. It’s fantastic to know we’ve met your expectations—I’ll be sure to pass on your kind words to the team; they’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, and enjoy your stunning new front door!
Warmest regards,
Joseph Heaton
Director
Cladding between upper and lower bay windows
Melanie Nye great service and very helpful and the fitter Charlie done a fantastic job , both credit to TWC well done and thank you very much from Viv Whitmore
15 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Vivian Whitmore,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely thrilled to hear that Melanie Nye provided great service and was very helpful, and that Charlie did a fantastic job fitting the cladding between your upper and lower bay windows. It’s fantastic to know they’re both a credit to TWC—I’ll be sure to pass on your thanks and kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Melanie, Charlie, or me directly—we’d love to help again. Thank you very much for your kind words, Vivian, and enjoy your beautifully updated bay windows!
Warmest regards,
Joseph Heaton
Director
Twc windows
Twc we're great from the ordering to the fitting everyone was so helpful I will definitely recommend them to my family and friends and will use them again in future.
5 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Melody,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found our team great and so helpful throughout the process, from ordering to the fitting of your windows. It’s wonderful to know that you’ll definitely recommend us to your family and friends and plan to use us again in the future—I’ll be sure to pass on your kind words to everyone involved; they’ll be chuffed to bits!
Your recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Melody!
Warmest regards,
Joseph Heaton
Director
A really informative experience…
I had a really informative experience with Steve Webb who knocked on our door as he is doing some work opposite us. Right place right time because he gave me some really good advice on our broken bathroom windows but also left me details on front doors which we have been considering for ages. We are going to visit the showroom and see what we can find. Thanks Steve!!!
15 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Penny,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that you had a really informative experience with Steve Webb when he knocked on your door while working opposite your home. It’s fantastic to know that he was in the right place at the right time, providing you with valuable advice on your broken bathroom windows and leaving you with details on front doors—something you’ve been considering for ages. I’ll be sure to pass on your thanks to Steve; he’ll be chuffed to bits!
We’re so excited that you’re planning to visit our showroom to explore your options, and we can’t wait to help you find the perfect solutions for your home. If you have any questions before your visit or would like to arrange a specific time, please don’t hesitate to reach out to Steve or me directly—we’d love to assist. Thank you for choosing TWC, Penny!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Excellent service
The process from the initial sales team visit to the fitting new windows and doors was very smooth. Arlo and Luke did a fantastic job and worked non stop from start to finish. They cleaned up daily and kept me informed of progress. A couple of minor issues linked to the windows themselves have already been resolved just under a week later with excellent customer service. I wouldn't hesitate to use the company again.
3 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Rebecca,
Thank you for sharing such a fantastic review of TWC Home Improvements! I’m absolutely delighted to hear that the process, from the initial sales team visit to the fitting of your new windows and doors, was very smooth. It’s wonderful to know that Arlo and Luke did a fantastic job, working non-stop, cleaning up daily, and keeping you informed of progress—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
I’m also pleased to hear that the couple of minor issues with the windows were resolved within just under a week, and that you experienced excellent customer service throughout. Your willingness to use TWC again means the world to us, and we’re so grateful for your trust. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Rebecca!
Warmest regards,
Joseph Heaton
Director
2 doors
Valdi and Connor did a great job and finished well within the time I specified. Great job!
7 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Margaret,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that Valdi and Connor did a great job installing your two doors and finished well within the time you specified. It’s fantastic to know you’re pleased with their work—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Valdi, Connor, or me directly—we’d love to help again. Thank you for your kind words, Margaret, and enjoy your new doors!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
TWC Home Improvements provided great…
TWC Home Improvements provided great service with efficient fitters and neat installations. They respected schedules, kept areas clean, and even managed minor adjustments, ensuring a smooth process. Their knowledgeable team, from sales to installation, is trustworthy and polite. Highly recommended for doors, windows, and conservatories. Overall, a professional company delivering quality work. Four stars!
15 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Elizer,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely delighted to hear that we provided great service with efficient fitters and neat installations. It’s fantastic to know that our team respected schedules, kept areas clean, managed minor adjustments, and ensured a smooth process throughout. I’m especially pleased that you found our team—from sales to installation—knowledgeable, trustworthy, and polite. I’ll be sure to pass on your kind words to everyone involved; they’ll be chuffed to bits!
Your high recommendation for our doors, windows, and conservatories means the world to us, and we’re so grateful for your trust in TWC. I note your four-star rating, and I’d love the opportunity to understand how we can earn that fifth star in the future—please feel free to share any feedback if you’d like. We’d be thrilled to assist with any future projects, so if you have any questions or are ready to start your next one, please don’t hesitate to reach out to me directly. Thank you for choosing TWC, Elizer, and for recognising our professional, quality work!
Warmest regards,
Joseph Heaton
Director
We are very very pleased with our…
We are very very pleased with our windows. The men were very pleasant and respectful of our property. All that was left were very bright clean windows and no mess!!
17 February 2025
Unprompted review
Reply from TWC Home Improvements
Dear Linda Morris,
Thank you for sharing such a lovely review of TWC Home Improvements! I’m absolutely delighted to hear that you’re very, very pleased with your new windows. It’s wonderful to know that our team was pleasant and respectful of your property, leaving behind bright, clean windows and no mess at all—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, Linda, and enjoy your beautiful new windows!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
The fitting crew were fantastic
The fitting crew were fantastic, he was very polite & efficient & the finished product was awesome. Very very pleased & would recommend.
2 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Alison,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely thrilled to hear that our fitting crew was fantastic, very polite, and efficient, and that you’re very, very pleased with the awesome finished product. I’ll be sure to pass on your kind words to the team—they’ll be chuffed to bits!
Your recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Alison, and enjoy your fantastic new product!
Warmest regards,
Joseph Heaton
Director
High quality work
Mark, Cam & Team completed the first part of our build today and it’s been one of the best building experiences we’ve ever had. They kept us informed, were extremely respectful of the fact we work from home and kept everything as tidy as possible. Excellent work, high quality and cannot recommend highly enough.
4 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Sam,
Thank you for sharing such a fantastic review of TWC Home Improvements! I’m absolutely delighted to hear that Mark, Cam, and their team completed the first part of your build today, delivering one of the best building experiences you’ve ever had. It’s wonderful to know they kept you informed, were extremely respectful of your work-from-home setup, and kept everything as tidy as possible. I’m so pleased you found their work to be excellent and of high quality—I’ll be sure to pass on your kind words to the team; they’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. We look forward to continuing to deliver the same excellent service for the next stages of your build. If you have any questions or would like to discuss the upcoming work, please don’t hesitate to reach out to Mark, Cam, or me directly—we’d love to assist. Thank you for choosing TWC, Sam!
Warmest regards,
Joseph Heaton
Single storey-Tom's team
Today builders Tom, Graig and Florin completed first stage of our single storey extension. Team did excellent job! They are hardworking, always smiling and very polite and well organised. We are very happy with the job they did, leaving the place clean and tidy. Highly recommend Tom's team and cannot wait for the next stage.
3 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Karina and Marek,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely delighted to hear that Tom, Graig, and Florin completed the first stage of your single-storey extension with excellence. It’s fantastic to know they were hardworking, always smiling, very polite, and well-organised, leaving the place clean and tidy. I’m so pleased you’re very happy with the job they did—I’ll be sure to pass on your kind words to Tom’s team; they’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. We’re just as excited as you are for the next stage of your build and look forward to delivering the same excellent service. If you have any questions or would like to discuss the upcoming work, please don’t hesitate to reach out to Tom or me directly—we’d love to assist. Thank you for choosing TWC, Karina and Marek!
Warmest regards,
Joseph Heaton
Director
The installation was fantastic and the…
The installation was fantastic and the team were so friendly.
I will definitely be using TWC for my next set of windows.
25 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Emma,
Thank you for sharing such a lovely review of TWC Home Improvements! I’m absolutely thrilled to hear that the installation was fantastic and that our team was so friendly. It’s wonderful to know you had such a positive experience—I’ll be sure to pass on your kind words to the team; they’ll be chuffed to bits!
I’m especially delighted to hear that you’ll definitely be using TWC for your next set of windows—we’d be honoured to assist with that project! When you’re ready to move forward, or if you have any questions in the meantime, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Emma!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Brilliant Service !!! Highly recommend
We have just had 15 windows & a door installed by Stu & Max & we couldn’t have asked for a better team despite the cold weather & working conditions.
They have done an absolutely superb job , professional, attention to detail & have really gone the extra mile to ensure we are totally happy - nothing has been too much trouble!
They have been courteous, respected our property & ensured all has been left tidy after each day ready for the next. They were friendly & always smiling, in good humour so we all had an enjoyable week!
Stu carried out a checklist each day then a final overall checklist on completion which shows the high standards the team & company apply. In fact we are so impressed we are thinking of TWC overhauling over conservatory in the near future !
In addition we would like to thank Jed in sales for his patience with our reconfigurations & computer visits but we have a fabulous result in the end! Also the surveyor was lovely too!
Thanks to all at TWC we would highly recommend but in particular Stu & Max - we are very happy customers 😄😄😄
3 February 2025
Unprompted review
Reply from TWC Home Improvements
Dear Julie,
Thank you for sharing such a brilliant review of TWC Home Improvements! I’m absolutely delighted to hear that you had a fantastic experience with the installation of your 15 windows and door by Stu and Max. It’s wonderful to know they did a superb job despite the cold weather, showing professionalism, attention to detail, and going the extra mile to ensure you were totally happy. I’m so pleased they were courteous, respectful of your property, left everything tidy each day, and brought good humour to make the week enjoyable—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
I also appreciate your mention of Stu’s daily checklists and final review, which reflect the high standards we strive for at TWC. I’m thrilled that you’re so impressed that you’re considering us for your conservatory overhaul in the near future—we’d be honoured to assist with that project! A special thanks for recognising Jed in sales for his patience with your reconfigurations and computer visits, and the surveyor for their lovely service—I’ll ensure they hear your kind words too.
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. When you’re ready to discuss your conservatory or if you have any questions in the meantime, please don’t hesitate to reach out to Stu, Max, Jed, or me directly—we’d love to help again. Thank you for being such happy customers, Julie, and for the smiley faces 😄😄😄—they truly brighten our day!
Warmest regards,
Joseph Heaton
Director
From the initial phone call to the…
From the initial phone call to the "final" installation, everything was efficient and customer service was exemplary. This was despite the fact that our door did not fit perfectly the first time, but a swift phone call was made and another fitter came and resolved the problem for which we were very thankful. We now have a good quality door and no draughts and guaranteed for 20 years. We would thoroughly recommend TWC.
27 February 2025
Unprompted review
Reply from TWC Home Improvements
Dear Linda Smith,
Thank you for sharing such a fantastic review of TWC Home Improvements! I’m absolutely delighted to hear that, from the initial phone call to the final installation, you found everything efficient and our customer service exemplary. I’m truly sorry that the door didn’t fit perfectly the first time, but I’m so pleased that a swift phone call led to another fitter resolving the issue promptly—I’ll be sure to pass on your thanks to the team; they’ll be chuffed to bits!
It’s wonderful to know you now have a good quality door with no draughts, backed by our 20-year guarantee. Your thorough recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Linda!
Warmest regards,
Joseph Heaton
Director
Excellent service from start to finish
Excellent service from start to finish. Listened to what I wanted and very pleased with the installation and the quakity of te work.
1 February 2025
Unprompted review
Reply from TWC Home Improvements
Dear Ian,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely delighted to hear that you experienced excellent service from start to finish. It’s fantastic to know that our team listened to what you wanted and that you’re very pleased with both the installation and the quality of the work. I’ll be sure to pass on your kind words to the team—they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, Ian, and enjoy your beautifully installed product!
Warmest regards,
Joseph Heaton
Director
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