Delivery missed and zero customer support. AI assistant blocks any inquiry
I would give zero stars if I could. Ordered a tv from Best Buy as they had the shortest wait (3days)for delivery. Were given a delivery time window of 4-7 pm on Saturday, 3 days after the purchase. Pulled the house apart to ready the tv cabinet for the new tv, but 7pm came and went with no calls, texts or any form of notification. Tried calling the store at 8:45pm after the number Best Buy gives you for delivery inquiries AI robot told us at 7:30pm, 8 pm and 8:30 that it was scheduled to be delivered from 4-7pm and would give me no further information other than it was still scheduled for delivery. Had to use another phone to reach the store as it recognized my number and would not allow me to be routed to the store. The store personnel hung up on me once, and on my second call put me on hold and went home despite telling me they would stay with me to speak with a person at delivery. At 9:25 after waiting on hold for a half hour with no one coming back on the line, I assumed they put me on hold and went home. This morning Sunday, I received a text advising that I needed to schedule my delivery and the first date was three more day’s wait. I called again, but again could not reach my salesman from the store but was transferred to a call center where I was again offered a date of two more days wait and a 12 hour delivery window. No accommodation was made for missing and not calling and since we wanted to have an extended service contract on the tv, we realized that getting help with problems from this company is an impossible task and decided to cancel the order and buy it from another company. Atrocious customer support.
