Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... See more
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... See more
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... See more
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve. However, starting this week, we... See more
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Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
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United Kingdom
- tvmucho.com
Frozen
Constant freezing always a problem not worth the subscription
20 November 2022
Unprompted review
Reply from TVMucho SL
Hi Malcolm Marson,
Sorry to hear that you are experiencing freezing on your end. However, we do not experience that same problem on our end. If you can please email us at support@tvmucho.com so that we can help you diagnose whats causing this problem on your end.
Regards,
TVMucho Team
You always have problems when i am watching something i enjoy. i watch a lot of rubbish and it rarely happens then.
I looked through the previous reviews and saw a lot of responses of 'yeah there was a problem but now it's fixed'. Unfortunately, most times it's not ( I've had the same issues). It would improve things if you could organise at least being able to back record so that when your service drops, like it just has, you can, if the programme finishes before service is restored, at least go back and pick it up.
19 November 2022
Unprompted review
Reply from TVMucho SL
Hi Allan,
We are very sorry for the trouble. our devs are monitoring everything on our end to prevent issues from happening. this should be an issue now but if you need any assistance, please email us at support@tvmucho.com
Kindly,
TVMucho Team
Again the system is down
Again the system is down. Very frustrating. No idea when it will be up and running again. Just get the standard reply. Good at taking your money but not so good at delivering the service Now 20/11/2022 system is down again. And again system is down. Cannot watch anything without down time. So frustrating
19 November 2022
Unprompted review
Reply from TVMucho SL
Hello Ann,
We sincerely apologize for the inconvenience, We are working hard in preventing this problem from happening again. For further concerns, please email us at support@tvmucho.com.
Thanks,
TVMucho Team
Every evening I loose connection with…
Every evening I loose connection with all channels . I’m tolerant but not paying for something I can’t use…disappointed..
16 November 2022
Unprompted review
Reply from TVMucho SL
Hello Mike Okeefe,
Our sincere apologies for the trouble this has caused you, We already fixed the problem. Rest assured that we are working hard to make sure that our service won't have any issues again. For any assistance, please email us at support@tvmucho.com
Best regards,
TVMucho Team
BBC1 not working at start of SAS Rogue…
BBC1 not working at start of SAS Rogue Heroes; Screen just freezes. Other channels working fine. Also have to repeatedly sign in, a problem other people have identified…are you ever going to sort it out ?
13 November 2022
Unprompted review
Reply from TVMucho SL
Hi Mr. Michael Spencer-Phillips,
Thank you for rating our app and sharing your experience with our service. The sign-in problem was already sorted out last week, however, if you are still experiencing a problem, it is better for your to report this by emailing us at support@tvmucho.com and our support experts can help you with your concern.
Regards,
TVMucho Team
Every time I choose to watch tvmucho
Every time I choose to watch tvmucho, I have to log on.....during the evening.....I have to log on AGAIN. You say you are dealing with the problem but nothing changes, it's exasperating!
7 November 2022
Unprompted review
Reply from TVMucho SL
Hi Mr Christopher Noble,
We are thankful for your rating. We would like to inform you that the issue was already fixed and you shouldn't be having this problem again. If you need help, please email us directly at support@tvmucho.com and our support experts can definitely help you with your concerns,
Regards,
TVMucho Team
DON'T JOIN
DON'T JOIN - unless you want to be continually dropped and asked to sign in ALL EVENING - missed the programme the I wanted to view - plus I only wanted the service for the duration of my stay away from the UK but was directed to pay for the full year - complete waste of money
6 November 2022
Unprompted review
Reply from TVMucho SL
Hi Turton Aritst,
Our deepest apologies for the inconvenience, we just had technical difficulties but we are already fixing this problem. Please be patient with us. If you have any questions or concerns, please email us at support@tvmucho.com.
All the best,
TVMucho Team
If I could give them 0 stars I would…
If I could give them 0 stars I would because their service (if you can call it that) is appalling. I turned my tv on around 12.30 today wanting to watch the news. I had to sign in to TVMucho, even though I hadn't signed out. I spent 30mins to 1 hour trying to get a news program, but all I got was buffering, or worse, I had to sign in again. I've lost count of how many times I've had to sign in today. Sometimes I've actually had a few minutes of tv before being asked to sign in again. In the end, I decided to watch some programs that I had recorded, but even that isn't working and I suddenly lose my recording and I'm asked to sign in AGAIN!!!!!! Frustrated does not come close to how I'm feeling at the moment, but I've given up on trying to watch tv tonight because I might just put my foot through the screen. If you are thinking of subscribing to TVMuch....DON'T. I've rarely come across such a heap of old rubbish in my life, so please save your money and find an alternative. If you choose TVMucho, you will regret it.
6 November 2022
Unprompted review
Reply from TVMucho SL
Hi JJ,
We appreciate the time you spent writing us this review. We are aware of this problem and we would like to apologize for the inconvenience this may have caused you. Rest assured that we are already working to fix this. If you have any questions, Our support teams are available to assist you, you can email them at support@tvmucho.com.
Regards,
TVMucho Team
Has been a great service up to last few…
Has been a great service up to last few days. Today seems impossible as the login repeatedly fails.
6 November 2022
Unprompted review
Reply from TVMucho SL
Hi KevinC,
We are very sorry for the inconvenience, We are already working on fixing this. Please be patient with us.
Regards,
TVMucho Team
Forced to sign in every 10 mins or less
Service can be jittery or cut out altogether. BIGGEST problem is signing in every 10 minutes or less, I checked and it is not just me. There is a reason why I have used this service less and less, do not bother with pzaz either. Pzaz is partnered with tvmucho, when they changed their interface i could no longer access the uk channels, so accessed my subscription on the tvmucho app, it was tvmucho that asked me to migrate to the pzaz app.
I have had a subscription for years, not looking promising.
6 November 2022
Unprompted review
Reply from TVMucho SL
Hi Peter,
Our deepest apologies for the inconvenience. we are having some technical issues but rest assured that we are taking care of it. For any questions or concerns, our support team is available 24/7. Please email us directly at support@tvmucho.com
All the best,
TVMucho Team
This used to be a good provider
This used to be a good provider, support is usually responsive BUT recently the service has suffered from a higher than usual number of disruptions. Now more than 12 hours without BBC news. Asked to sign in four times. May consider moving away!
6 November 2022
Unprompted review
Reply from TVMucho SL
Hello Stephen Eldred,
Thank you for sharing your experience with us, we assure you that we are still a GOOD provider. We are just having some technical difficulties but this is already being taken care of. If you have any questions, please feel free to email us at support@tvmucho.com and our support experts will answer them all for you.
Best regards,
TVMucho Team
excellent support...have just signed up…
excellent support.have just signed up again after being away for over a year....i am now 80 and find setting upon tv ..a bit difficult...password and signing in etc
but support always most helpful /
product quality excellent
5 November 2022
Unprompted review
Reply from TVMucho SL
Hi Harry Peter Rose,
Thank you for the 5STARS review. We are glad that our support team has been helpful to your needs. Rest assured that we will continue to provide excellent service to everyone.
Regards,
TVMucho Team
Well the people at customer service…
Well the people at customer service won’t give you your money back for your subscription if you ask them nicely.
3 November 2022
Unprompted review
Reply from TVMucho SL
Hi James Gilber,
Thank you for your ratings. We have checked your account and you made a payment last October 1 for a month membership and it has been a month and few days since you requested a refund. If you could only have reached out a few days after you made your payment, we will definitely refund your payment. If you have any questions, please email us directly at support@tvmucho.com.
Kindly
TVMucho Team
Surprised to read the negative reviews…
Surprised to read the negative reviews on here.
I have been using TVMucho (pzaz) for some years now and as you would expect with a service which relies on the internet, you do get a few problems now and again, but overall I have found it to be a good service for receiving Uk channels and being able to record is a bonus.
The customer service usually comes back within minutes if there is a problem.
I use it on my firestick,mobile,iPad,and lap top with very few problems.
31 October 2022
Unprompted review
Reply from TVMucho SL
Hi Larence Askey,
Thank your for the 5STARS review and for sharing your experience with us. Its good to hear that you reach out to support if you need and assistance and if you have encountered any problems with our service. We just hope that all of our members do the same. As of now, they uses Trustpilot to complain and they just need to realize that customer support is the best department that could help them resolve their issues with our service.
Kindly,
TVMucho Team
I recently bought the years…
I recently bought the years subscription. And I put it on my smart tv through the web but every time I watch something I get a black screen half way through telling to press any button apart from the on/off button to resume programmes
3 October 2022
Unprompted review
Reply from TVMucho SL
Hi Kevin Kelly,
Thank you for the rating. We do not support Standard Smart TV. It is recommended that you use an Android Smart TV or any Android TV box for you to use our app using a TV. If you need any help, please email us at support@tvmucho.com and we will be glad to assist you.
Regards,
TVMucho Team
Total tat
The user interface is dreadful so I will be moving back to transponder tv when my first month finishes
19 October 2022
Unprompted review
Reply from TVMucho SL
Hello English Teacher, thank you for rating our app. We would like to know more about your feedback. If you can please email us directly at support@tvmucho.com. Your input will definitely help us in making improvements to our app.
Thanks,
TVMucho Team
I Used this service before and I have…
I Used this service before and I have discover no virgin media one and virgin media two and virgin media three. Is there any way that yee could get them back on again and just to say this. There is too many foreign tv stations on this service too
5 October 2022
Unprompted review
Reply from TVMucho SL
Hi Aidan McCarthy,
Thank you for the 4stars review. Unfortunately, we cannot have these channels anymore due to legal reasons. We would like to discuss this with you in more detail. Please email us at support@tvmucho.com.
Kindly,
TVMucho Team
Damn this retched service!
I actually liked using TVmucho as it was the only online TV service that had Virgin Media Four on offer in their channel lineup. So things were going smoothly until all of a sudden on or about 29th September when the Virgin Media Four stream stopped working and appeared to have been replaced with RTÉjr. Nothing I tried worked to restore Virgin Media Four.
Contacted customer support about what happened to Virgin Media Four and why its stream was suddenly replaced with RTÉjr and was essentially fobbed off! I have never came across such a customer service that's so rude! It's like they don't even care about their customers' needs.
Needless to say I cancelled my subscription with TVmucho. I'm not dealing with a company with customer support that's extremely rude and tells its customers to essentially GTFO whenever issues like these arise.
3 October 2022
Unprompted review
Reply from TVMucho SL
Hello Candid,
Thank you for the time you spent sharing your experience with our service and our support team. If you could please email us again at support@tvmucho.com and put a subject #followup Trustpilot so that we know it is you and for us to get more information from you, especially with the part you said that customer service is rude. We wanted to further investigate this kind of attitude. Historically, we haven't got any incident like this which is why we are very much interested in hearing from you.
Best regards,
TVMucho Team
Streaming service not included
Great app but I cannot understand why there are only live channels. For this price I would have thought that streaming service would be included.
2 October 2022
Unprompted review
Reply from TVMucho SL
Hi gabriela müntener,
Thank you for the 3stars review. If you have any questions, please reach us directly at support@tvmucho.com and our support expert will be happy to answer them for you.
Regards,
TVMucho Team
I have TVmucho for several years now
I have TVmucho for several years now, I think around 5 years, and so far so good. The only thing, I will love to have subtitles but for some reason it is impossible.
29 September 2022
Unprompted review
Reply from TVMucho SL
Hi Rosie,
Thank you for rating our app and sharing your experience with everyone. We just want to let you know that subtitle is part of our roadmap. We cannot tell when will this be available but hopefully this will be launched soon.
Kindly,
TVMucho Team
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