Used to bet on tvg all the time , now I would rather use any other site. Long time bettor now no more wager rewards, that's bullshit,winners , nyra twinspires give u benefits ,not at tvg very disappo... See more
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See what reviewers are saying
Biggest concern would be slow customer service response: email waits average 12+ hours. The chat is OK if you get the right person. Not friendly to older customers who prefer a live human to talk to.... See more
Every time someone complains about fanduel, fa duel responds with a statement of how great they are. They aren’t great. First, TVG takes over hgtv and installs their talentless talking heads that ta... See more
Experiencd many issues trying to sign on to my account. Email and chat support trying to reset were worthless. Spent about 1.5 hours troubleshooting. Also my balance was reported as zero in one place... See more
Company replied
Company details
Information provided by various external sources
Watch and wager on US and international racing
Contact info
United States
- Support@TVG.com
- tvg.com
1.7
Bad
527 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would not recommend
Was having a great time- until they locked my account without warning claiming I hadn’t paid my deposit. It’s been well over a week, I’ve been wagering all week (and was positive from where I began). So not only have I lost my initial deposit, but also the winnings.
Customer service requested photographs of my debit card and full account review of my personal bank account. When provided with only the relevant transaction, claimed it “wasn’t enough information”.
Horrible customer service. Lost initial deposit AND winnings because I refuse to share my entire week’s worth of spending history and my full debit card. Would not recommend.
7 November 2022
Unprompted review
Reply from TVG
Hi Heather,
Hey glad you were enjoying yourself and sorry to hear you are having an issue. If you loaded your account with the e-Check deposit option, it’s important to remember this works just like writing a physical paper check. If the bank tells TVG the funds were not available, then the account is disabled to stop any further play on it. In these instances, to allow a customer to continue using e-Check we require a customer provide proof of funding availability. If you are unable to provide that don’t worry, there are loads of other ways to fund your account. For a full list of deposit options please see our support article at the website below. For any other issues please reach out and we will do our best to help.
https://support.tvg.com/s/articles/Deposit-Options
Fan duel has ruined TVG
Fan duel has ruined TVG. I don’t want a banner of NFL games running across the bottom of my TV screen. I watch TVG for horse racing not on NFL games.
6 November 2022
Unprompted review
Reply from TVG
James,
Here is some information regarding the change to FanDuel TV.
What’s changing?
• Wagering via the TVG app and TVG.com does not change in any way, customers do not need to do anything with their TVG wagering account
• TVG Network will become FanDuel TV, TVG2 will become FanDuel Racing, Watch TVG will becoming FanDuel+
• You will find everything in the same place as before, the location of the Network on your TV is not changing
• While the network plans to add some sports programming in the early morning, horse racing coverage from noon ET till midnight will remain unchanged
• The same talent will be presenting racing on the network; Todd, Christina, Simon, Britney, Mike, Gabby, Scott, etc. will continue to lead the coverage on the Network
FanDuel is one of the most recognizable brands in sports, the rebrand from TVG to FDTV will bring greater brand recognition and new customers to horse racing.
We have an ongoing commitment to grow the audience for horse racing and the sport is integral to our business in the US and globally.
FanDuel will continue its sponsorship of marquee racing events under the FanDuel brand (e.g., Breeders Cup) as well as its support for Thoroughbred Aftercare and for the Permanently Disabled Jockeys Fund.
If you have any additional questions, please let me know.
Sincerely,
TVG
Fanduel ruined this channel.
4 November 2022
Unprompted review
Reply from TVG
Thanks for reaching out,
We're sorry you feel that way. Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com; not all comments and questions can be addressed directly.
-TVG
So I give 1 star because they pay…
So I give 1 star because they pay quickly. TVG has terrible customer service, I quit them 5 years ago, and stupidly came back, and will close account after Breeders Cup. 10 weeks ago I made some future bets for the BC classic, after they showed me the probable payoff for the bets. A week later they showed the bets but no odds. I've sent a couple emails to C S but still no odds. It's a joke if my horse is scratched I lose the bet yet the odds are not locked in. Probably the worst bet I've ever made. I've bet future bets for forty years usually in Las Vegas and a many with online sports books. Always had odds locked in but not with tvg. They also charge 5% on credit card deposits. Twinspirers and NYRA do not. I highly recommend those 2 over tvg
1 November 2022
Unprompted review
Reply from TVG
Hi Ralph,
I'm sorry to hear that you had a bad experience, it does look like you were given some incorrect information. You can find the odds for both future pools at the link below. These odds are locked in and determine payouts on winning future wagers.
https://breederscup.com/futurewager?tab=betting-101
Regarding deposit fees, we do not charge a percentage on any deposits, deposit options that require a fee have the fee amount based on the type of deposit being made. We have multiple fee free deposit options available, which you can find at the link below, as well as regular promotions that waive credit and debit fees.
https://support.tvg.com/s/articles/Deposit-Options
Thank you,
TVG
Terrible TV presentation
The tv presentation has gone down hill to a near zero rating. Yes, they went from being TVG to now Fanduel TV.
Watching horse racing on the tv is so annoying now. They have a Fanduel banner at the bottom of the screen that takes up 20% of the screen. It blocks the running order, previous races payoffs, minutes to post for next races.
Big problem is that the reduced screen of a race is blurry.
They royally screwed up the horse race presentation.
Note to Fanduel TV; horse racing fans and gamblers tune in to this channel to watch and wager on horse racing. We do NOT want to see betting information for football games that we don't care about.
Atleast remove the banner when a horse race is in progress.
Hello, watch a few hours of your own product and you will quickly realize the many errors of your current production.
Good Luck!
26 October 2022
Unprompted review
Reply from TVG
Hi Gerald,
Here is some information regarding the change to FanDuel TV.
What’s changing?
• Wagering via the TVG app and TVG.com does not change in anyway, customers do not need to do anything with their TVG wagering account
• TVG Network will becoming FDTV, TVG2 will become FanDuel Racing, Watch TVG will becoming FanDuel+
• You will find everything in the same place as before, the location of the Network on your TV is not changing
• While the network plans to add some sports programming in the early morning, horse racing coverage from noon ET till midnight will remain unchanged
• The same talent will be presenting racing on the network; Todd, Christina, Simon, Britney, Mike, Gabby, Scott etc. will continue to lead the coverage on the Network
FanDuel is one of the most recognizable brands in sports, the rebrand from TVG to FDTV will bring greater brand recognition and new customers to horse racing.
We have an ongoing commitment to grow the audience for horse racing and the sport is integral to our business in the US and globally.
FanDuel will continue its sponsorship of marquee racing events under the FanDuel brand (e.g., Breeders Cup) as well as its support for Thoroughbred Aftercare and for the Permanently Disabled Jockeys Fund.
If you have any additional questions, please let me know.
Sincerely,
TVG
Reply from TVG
Darius,
Thanks for the review, if there is any assistance you need, we suggest you reach out to our customer service team so they can help you out. You can contact our customer service team by going to the support URL below or emailing us at support@tvg.com
https://support.tvg.com
Thanks again
- TVG
First time using this app
This was my first time using this app. Very easy and quick to see the results. They stood by their word and refunded my loss on my first bet within minutes. And, upon submitting my request to have the unused portion of my deposit returned, I received a check within a week. I would use this app again.
9 October 2022
To withdraw the money there is always a…
To withdraw the money there is always a problem or you have to wait daysss when the other apps you have your money NEXT DAY !!!
9 October 2022
Reply from TVG
Juan,
We're sorry to hear you have issues withdrawing your winnings. TVG has many ways to receive your winnings including some that are as quick as next day. We recommend looking at our support article at the URL below. There you can find the solution that works best for you.
https://support.tvg.com/s/articles/Withdrawal-Options
We sent a separate message privately asking for some details to better understand your review.
Thank you,
TVG
TVG needs new IT and support teams.
TVG clearly has the most options available. Unfortunately their site is slow, their video links are many times incorrect, their video takes a long time to load and then continuosly buffers. Their phone support is non existant. You should know if you send them an email they wont read it the first time. They simply send out a form reply asking you what your problem is right after you spent 15 minutes typing it in the original email. I picked todays date because quite frankly I have had multiple bad experiences with their support and their site and dont remember all the dates. The worst problem is I am constantly missing bets because their video replay window keeps opening up when you are scrolling the racecard or trying to select horses. It seems to me that the idea of a gambling site is to get people to bet. Not prevent them from betting....Duh!
14 October 2022
Reply from TVG
Hi JM,
I'm sorry to hear you are having technical trouble. It sounds like your device is having a hard time loading the site. I'd be happy to assist, but I'll need a bit more information from you.
I've sent a separate message privately asking some details, please reply with your full name and what device you are using and we'll walk you through it.
Thank you,
TVG
TVG was a great source for betting…
TVG was a great source for betting racehorses UNTIL THEY MERGED WITH FANDUEL. Now when you watch the races you do not have the numbers displayed of the horses running order because FanDuel has a banner with all other sports it has nothing to do with horse racing. In our state FanDuel is useless. And we have placed bets that do not show up but they take the money out. Leaving fanduel/tvg will do our bedding on TwinSpires from now on
18 September 2022
Unprompted review
Reply from TVG
Hi Kellye,
We've sent you a separate message asking for more information. Please reply to that message and we may be able to address this for you. If you are seeing money come out of your account when placing bets and not seeing those bets, we would urge you to reach out to our customer service team who are standing by to resolve any issues you might have.
Thank you,
TVG
Tried to take advantage of the $200…
Tried to take advantage of the $200 risk free bet. I might have not added the code correctly when signing up-not sure on that but the customer service received after attempting to reach out has been pretty bad. Took 7 days to get a response, and response was just a link to another survey.
10 September 2022
Reply from TVG
Cory,
Unsure what happened exactly during your contact, but it shouldn't take anyone 7 days to get a response from any company’s customer service team, including us. TVG has support staff standing by 7 days a week during normal business hours. Gladly though, after you reached out our customer service team was able to credit your account for the signup promo that was not showing on it. If you have any questions, please feel free to reach out again, our teams are waiting by to help make things right.
Thanks for your response.
-TVG
Poor instructions for first time users…
Poor instructions for first time users with respect to promotion. I signed up for the free $200 first bet and ended up with a $200 play thru bonus. Not what I expected and was unable to withdraw my $200. I am not new to betting sites either. New users should use caution.
7 September 2022
Reply from TVG
Remo From CT,
Apologies that the instructions to our signup offer did not seem clear enough. We work at communicating as effectively as possible and we are sorry this failed you, but I'm glad to see our customer service team was able to credit your account and override the system when you contacted them about your wager not being counted for the signup offer. If you have any questions, please feel free to reach out again, our teams are waiting by to help make things right.
Thanks for your time!
-TVG
Great app with great tracks
5 September 2022
Not happy with Faneuil changing…
Not happy with Fanduel changing format...races are posting when they start showing the race... too late to bet...watched Saratoga all day betting every 24 min...oh well your loss I'd be betting more often... my loss because Saratoga is done tomorrow...guess I'm done... watched it on FS2
5 September 2022
Unprompted review
Reply from TVG
Thanks for reaching out,
Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed directly.
I used to be a huge TVG fan until they…
I used to be a huge TVG fan until they hooked up with Fan Duel.
Now the broadcast is nearly 1/2 covered up with fan duel sports betting lines all the time.
It is annoying to those of us who like to watch horse racing.
I am done with them
3 September 2022
Unprompted review
Reply from TVG
Thanks for reaching out,
Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed directly.
Analysis of human trafficking in China…
Analysis of human trafficking in China who is with TVG for over 20 years since FanDuel took over it sucks. It seems that FanDuel doesn't care about the horse people. I will never use TVG, again your customer service is so bad I can't even explain it.
1 September 2022
Unprompted review
Reply from TVG
Thanks for reaching out,
Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to mail@tvg.com. Due to the high volume of emails received at mail@tvg.com, not all comments and questions can be addressed directly.
Things have changed at TVG for sure
Things have changed at TVG for sure, The "Fan" experience is a total Train Wreck with their system Timing out all the time, having to re login every 20 minutes..... and yes they have their stock answer to clear your browser, but that does not work, and streaming... forget about it. I have DTV, but I am ditching them for Twin Spires, they don't go down, beautiful streaming.
28 August 2022
Unprompted review
Reply from TVG
Tom,
Sorry you are having issues with logging in on your account and our streaming services. We don't like hearing about our customers running into issue so we would like to assist.
It looks like you had contacted our customer service team, but the chat disconnected at some point, and so we have reached out to you over the phone as well now, but were unable to leave a voicemail when the line was not picked up. If you do want to get some troubleshooting support other than the basics of clearing your browser cache and cookies, please reach back out to us so we can assist further.
Signup process is just ok
The person who referred me still hasn’t received their $25. Also, the signup process was a bit difficult. Now that I’m on, it’s fun.
28 August 2022
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