TUXEDO Computers Reviews 

Very nice product & fantastic support team!
I have an Aurora Gen2, and it works perfectly,
I had few issues here and there, but the support
team was fast, kind, and professional!!

If you are an old guy, not tech savvy, like me, but still want to use Linux, I recommend you reach out to TUXEDO Computers, they can supply you with a better notebook and afterwards an even much better service. They will make your life much easier.

I had an issue with my XC1510 and opened a ticket with Tuxedo computers. My request was handled quickly and professionally. A solution was given to me within hours and solved the issue as suggested. I recommend this company for its user friendliness and professional behavior. Thanks again.

Context: I have been using Linux Laptops for the last 15+ years, using hardware from Dell, Lenovo, Razer, and System76.

My Tuxedo Story: I bought an Infinity Book 14 in early 2022. Leaving in the US, buying from Germany was a little bit more expensive, but I liked the idea of helping a small Linux company; at this moment, I thought it would be similar to System76.

Unfortunately, as soon as the laptop arrived, I had issues: random freezes or the system simply not booting.
After a few slow and useless exchanges with support, I put the Tuxedo laptop in a closet and took back my old System76 because I had too much work to do.

This summer, I allocated the time to troubleshoot my Tuxedo, and after reinstalling everything for a few days, I was able to use the laptop.
There were still some random freezes, but it was booting and was almost "usable". And then, it stopped booting again.
After another round of exchange with the support, I paid 130 euros to send the broken laptop back to Germany.
After 4 weeks(!), I received an email telling me that there were traces of liquid on the motherboard and that I needed to pay $900 to change it.

I do not know if I was unlucky with Tuxedo or if this company is simply super bad.
I do know that I never spilled any liquid on this laptop, but for sure, I lost more than $2,000 and a lot of time for nothing.

Really close to the description

I have hardware problems with my Tuxedo that made the overall experience not good.

The camera doesn't work and the mic left me behind a few times on video calls. I ended up buying my own camera and my own mic. I'm still waiting for their reply.

I'm a Backend and Android Developer and the overall performance of the machine is very good. I bought a 64 GB RAM, i7-H 10th gen, Nvidia 6gb ram, and I feel satisfied in this regard.

The battery is a bit disappointing. I know the machine is powerful and it requires a lot of energy to keep in good performance but even without intensive use it lasts 2 hours. 3 hours if I use it for web browsing, low brightness and without the nVidia enabled. But the claim on the website was up to 11 hours which is technically true but it's misleading.

I also have some problems with the keyboard layout chosen that I'm waiting to be resolved.
And I have had a firmware error since the first day I turned on the machine that I reported them on.

The fan is a bit noisy on Windows. On Linux, sometimes it makes loud noises for brief periods. It's OK if I'm alone because it lasts a few seconds but with more people around it gets awkward.

Unfortunately I was expecting a better post-service customer experience.

I bought a 15 inch AMD laptop, the process went smoothly and even though one of the options I chose went out of stock Tuxedo fastly upgraded the selection free of charge and delivered the computer on time. The OS is fine but I changed the UI to Gnome instead of Budgie no hassle what so ever, just a clean install. My SD card reader was turning off sometimes but as soon as I opened a ticket the costumer support was on it, fastly and released a patch that was installed on the next update. the wonders of open source and GNU/Linux. The computer is well built and the chassis very nice. The screen is great and the keyboard amazing.

I regrettably have to say that using Tuxedo Pulse 14 has been the worst product experience I have had to date.

I have had multiple problems with the laptop from the very beginning - ranging from ethernet input not working, AMD GPU software incompatibility, faulty palm detection on the trackpad, generally very poor performance of the trackpad, and finally, unexpectedly fast decline in battery performance.

I have also never come across to such a bad customer service. I must have sent close to 300 back and forth emails asking Tuxedo Computers to resolve the issues. After a long time they finally agreed to send the laptop back to Germany for repair. It was sent on 22 April 2022 and today is mid June and I am still without a laptop. Not only did they refuse to refund me after this nightmare of a purchase, now I can't even get my laptop back.

I am a big believer in Linux and so feel obliged to warn the Linux community to stay away from Tuxedo Computers at all costs.

Tuxedo Computers displays a high level of responsiveness to inquiries - a very positive indicator of the quality of after-sales support and service they will provide.

Fan was failing, a replacement has been sent immediately. The support team was friendly and reactive. I rarely had such good experience with support, thank to tuxedo team!

I recently ordered a 14" notebook from them in my pursuit to get back into the world of linux; I figured go big or go home ;-) and after comparing them to Slimbook and system76, I decided to go with the Tux.
They were extremely transparent throughout the entire process - The package was delivered in a very cool format with lots of little thoughtful goodies.
The build quality was more than I was expecting and the effort they put in towards their own flavor of Ubuntu w/ Budgie DE has really paid off.

I had some question regarding delivering multiple products separately in case one of them is not in stock. The response was within half an hour and at the same time very to the point and polite. This is all a need from any customer support service. Well done and keep doing an excellent job!!!

El equipo de Tuxedo se ha esforzado por solucionar los pequeños problemas que han surgido con mi XUX7 y he recibido una atención excelente y un portátil linux casi insuperable.
Probablemente quedan algunas cosas mejorables en el software (no hay que olvidar que es Linux) pero el equipo técnico de Tuxedo Computers trabaja para que la experiencia del usuario sea satisfactoria y Tuxedo OS funciona perfecto.
Gracias a todo el personal de Tuxedo (y en especial a Gabriel).
/
The Tuxedo team has gone to great lengths to fix the minor issues that came up with my XUX7 and I have received excellent care and an almost unbeatable linux laptop.
There are probably some things that could be improved in the software (we must not forget that it is Linux) but the technical team at Tuxedo Computers works to ensure that the user experience is satisfactory and Tuxedo OS works perfectly.
Thanks to all the Tuxedo staff (and especially Gabriel).

Ordered Pulse 15 in June 2021, Delivery was very late, however, it was at the hype of lock-down so I kind of understand that.
The trouble began in September when I noticed that when I turn it on it goes through pages and pages of some random repeated lines of 'something' however if I'd pressed a random key I was still able to access the OS in the end, so I didn't investigate further.
In October however, the message was that there are corrupted files in an encrypted folder or something...and the OS was not accessible anymore, anyway I'm not an expert on Linux but they are behaving as I should be. The customer support team was available via email correspondence, however, this goes very very slowly as I'm not an expert and also when a reply is received the solution doesn't necessarily work. I believe trying to sort out a coding problem via email correspondence is pointless and is annoying, at least to say, to both parties involved. I probably spent 15h on trying what they recommended...I know it sounds silly, but going backward and forwards to email, checking if they replied, trying this and trying that, then another email, then no reply on Friday afternoon, then new email received on Tuesday and so no, on...really they are a total joke! What I recommended initially before we dove into an 'email ping-pong', was to have an online session of 1h and the problem should be sorted if they know what they are doing. They said 'no' to my proposal as they don't' do that! In 2021! Even human doctors are treating patients via video conference call these days and as a matter of fact, they really shouldn't!
Their last reply was to do a fresh install, and save what I have on it, however, I don't know how to do it myself, by writing lines of code language. Also, I'm not sure why should I, if they initially installed OS for what I paid. On top of that their initial install is only a few months old so it should be in the warranty.
So, where we are now?
Pulse 15 Gen 1 is still in its protected cover until I find some time to find someone who will be able to fix it. I'd pay for it as I have some documents on it I don't wanna lose with a fresh installation only.
I bought this computer to somehow support Linux orientated community, however bizarrely, Tuxedo is not doing a favor to a Linux community! It would be easy to sort this issue out, however, they chose an unfortunate path of annoying people.

I probably expected too much.

I wanted to buy a Linux-compatible hardware with everything setup and no hassle required. I think I'd be better of building the system myself. It would take the same amount effort and would be more fun anyway.

Bought one of the ITX mini systems. It was build and delivered relatively quickly.

The ITX case feels cheap. The included 12V non-name power brick looks like it won't hold for long and produces visible sparks whenever I plug it in the case.
Regarding the case itself, surprisingly, the perforation for air intake is only on the sides. There is no direct path for air to the CPU cooler.

The AKASA cpu cooler is a joke. It is puny and loud as hell. Had to buy a low-profile Noctua cooler to replace it. Will probably also do some modifications to the case top cover.

A cherry on top was a chipped front-panel USB motherboard connector.

Ordered kubuntu to be installed. I'd appreciate more to have the wifi driver set up properly instead of having the tuxedo bloatware pre-installed.

I am building and repairing notebooks and Pc now for more then 30 years.

Tuxedo computers seems dishonest, insincere and just ugly and greedy:
they are selling the cheapest hardware to boutique prices and telling people something about Linux and cloud and good support.
They are promising that everything is working 100% - well would be great if this would be true, but it is not. I think you have better user experience with a Ubuntu on any Pc or notebook then buying Tuxedo hardware and their "optimized" software packages.

I had to buy a PC for my father, who is now 83 years old.
We chose the Tuxedo Nano which is an Intel Nuc, just 300 euros higher price.

After more then 2 months after ordering Tuxedo Computers answers my question about the delivery date with the info that they do not have it in stock and the have no clue when and if my ordered computer will be available, for real!
I can see on my invoice the words: everything in stock!

I wanted to bring that nightmare to a good ending so I changed my order two times because all alternatives where suddenly also not in stock anymore.

So, they promised me everything is in stock, I had to pay upfront, then without informing me they waited more then 2 months and after I asked they advised to change the order to another
pc that was not available, too.
This nightmare as mentioned was going on for some more weeks and after the third change of my order I had to make a decision and cancelled my order.
Some weeks later, I finally got my money back.
So after it took me more then 4 months I was able to order the same computer from Alternate Computers in Hesse.
I saved more then 300 Euros and I got the computer the next day.
The mini Pc is working great - You do not need Tuxedo Computers to use Linux.
Just buy a PC, install Ubuntu and you are happy - do not get fooled and manipulated by greedy people.
In my whole life, I have never experienced people who were so greedy and so dishonest. If you look into the google reviews you can see how the owner or one of its helpers helpers is trying to manipulate people: he is saying for example, that many companies have problems getting their products in time. Well as I said, I got mine from Alternate just the next day. I think its totally dishonest to say: yes, I have everything here, just please pay upfront, we need just some days to assemble it together...and then after 3 months you will see you were told some untrue stories. very bad company - ugly!

Awesome laptop I bought from here, still use it. Full Linux compatibility and reliable hardware.

So far, so good! According to the initial email I received after ordering, the laptop was to be built and shipped some time in three weeks after ordering. The laptop was not only shipped, but received in less than 2 weeks, really impressive considering it came to the US from Germany and a lot of that time was spent in customs. The package it came in came with some nice gifts, including Tuxedo stationery, a Linux penguin mousepad, and some reading material about the laptop.
The laptop itself also exceeds expectations, though I have previously been using a very old Dell. The build quality seems very solid and it feels like something you would pay a much higher price for. It is very fast and runs all programs in a snap, including video-intensive ones, and the video is impressive. It is totally silent most of the time and doesn't generate much heat or fan noise, even under high workloads.
I'm thinking this will not be my last Tuxedo.

Bought an InifinityBook and two weeks after delivery the WIFI-module was dead. There is hardly anyone responding to repair and support requests via mail. Calling them is more or less senseless because there is no one that can decide obviously.

So they sell their stuff but they have no way to take care of support. Don't buy there!

Awful service
Got a computer from them an InfinityBook S14 Gen 6. Came 3 weeks late (with no communications).
The build quality is on the cheap side. A defective pixel .. but who cares. Problem is ... the computer freezes after about 30 minutes of use. Seems like overheating related .. but go figure. Support is probably the worst I have seen. Ignoring messages - and then a week later with 0 context a random "did you update the Bios to the latest" ?
Answers are baseline impolite and totally clueless. I'd expect at least a hackery "compile a custom Kernel with these extensions off and those very weird values". Nah. Just useless. Most of the time just ignoring me. And although they have a phone listed for support.. they never answer it. Also don't hope for a support portal.

I am still within the 2 weeks revocation period and they refuse the return of the product.