Amazing and fast tech support. 100% of our website issues are always resolved either by Nafiz, Dip Saha or Srijoni. They always find a workaround if it takes a few more time to solve the issue with a... See more
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See what reviewers are saying
I encountered issues with the Theme, Login Page issues, Quiz and editing menu, so I reached out to Tutor LMS for assistance. Agent Srijoni, Nafiz and Maizul was extremely helpful—their technical kno... See more
Company replied
Tutor LMS support is always answering my messages fast and helping me with any question I have. It has been 5 years now since I have purchased the Pro versions, and I am getting the best support possi... See more
Company replied
Amazing product and support team, quick and precise. I really recommend this plugin overall. We have been using it for a year now in our academy and it couldn't be better.
Company replied
Company details
Written by the company
Tutor LMS is the ultimate learning management system for educators and businesses on WordPress. Whether you’re a teacher, coach, or entrepreneur, Tutor LMS enables you to create engaging, professional eLearning platforms. With thousands of courses launched daily, Tutor LMS helps you deliver quality education effortlessly.
Contact info
1229, Dhaka, Bangladesh
- sales@tutorlms.com
- tutorlms.com
I recently encountered a problem where…
I recently encountered a problem where the free version Tutor LMS was only showing "What's New" and "Get Pro" on my website, and I was completely stuck. I couldn’t access the full features of the plugin and tried various solutions without success. Frustrated, I reached out to the support team, and I was pleasantly surprised by how quickly they responded.
Their assistance was prompt and professional, and they resolved the issue efficiently, helping me regain full functionality of Tutor LMS. I’m truly grateful for their quick help and excellent customer service.
Thank you for the quick help and great support!
10 September 2024
Unprompted review
Reply from Tutor LMS
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that our support team was able to assist you promptly and effectively. It's our goal to ensure that our users have a smooth experience, and we're glad we could help you get back on track with Tutor LMS.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We're always here to help!
Great Service
Great feedback on programming questions to help make this platform for accessible for my students. Thanks for the help.
13 August 2024
Unprompted review
Reply from Tutor LMS
You're very welcome! I'm glad to hear the feedback was helpful. If you have any more questions or need further assistance in making the platform more accessible for your students, feel free to reach out anytime. We're here to support you!
Everything is so easy to setup
Everything is so easy to setup, from payments to tutorial videos. I love that it has support for almost everything I need even on the free version! Also customer support has been nothing but amazing.
15 July 2024
Unprompted review
Reply from Tutor LMS
Thank you so much for your positive feedback! We're thrilled to hear that you found everything easy to set up and that our platform meets your needs, even with the free version. Our team works hard to provide comprehensive support and it's great to know that our customer service has been helpful to you.
TutorLMS is a change
TutorLMS is a change. Change to Tutor!
-Quick Support. The best!
-Beautiful UI. Perfect!
-Easy to navigate. Simply amazing!
12 July 2024
Unprompted review
Reply from Tutor LMS
Thank you for your kind words! We're thrilled to hear that you appreciate the support, user interface, and navigation of Tutor LMS. We're committed to providing the best experience for our users.
Fantastic Support
Themeum is highly recommended. We had an issue with our website a few hours before launch and Themeum responded in such a swift and professional manner that we were able to solve it in time.
25 June 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you for your kind words and recommendation! We're thrilled to hear that we were able to assist you swiftly and professionally, especially right before your launch.
Best regards,
The Themeum Team
It is my first time to try Tutor LMS
It is my first time to try Tutor LMS. Before I go ahead and decide to purchase the subscription, I inquire via live chat and get quick response. That makes me impressive and gives me confidence.
Rifat, Rashed and Tariq answer your questions promptly. Many thanks for their good customer service. Well done and good job!
13 June 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you for sharing your positive experience with Tutor LMS! We're delighted to hear that you received prompt and helpful responses via live chat, and that Rifat, Rashed, and Tariq were able to assist you effectively. We appreciate your kind words and are thrilled to have earned your confidence.
Many thanks and best regards,
The Tutor LMS Team
Amazing Response
The Prompt response to resolve the issue I had was amazing. Thanks to Agent Rashed.
24 June 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you for your feedback! We're pleased to hear that you received prompt assistance and that Agent Rashed was able to resolve your issue.
Best regards,
The Tutor LMS Team
Amazing support by Rashed Agent Support.
I have to say incredible plugin, whilst I am not a full time developer i struggled with alot of the coding etc..
The plugin was easy to use, clear, a lot of content and documentation available for support,
BUT, When i got really stuck i reached out for help and the agent support just went above and beyond in supporting me to change elements that i was struggling with..
the plugin is easily compatible with paid membership pro and the default page templates and course layouts and functionalities were just bang on, nothing too much and just everything a user needs.
Thankyou.
6 June 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you found our plugin easy to use, with clear content and extensive documentation for support.
We're especially glad that our support team was able to assist you effectively when you needed help, going above and beyond to ensure you could make the necessary changes.
It's great to know that the plugin works well with Paid Membership Pro and that the default page templates, course layouts, and functionalities met your needs perfectly.
Best regards,
The Tutor LMS Team
Expensive for a Basic Product and Bad Support
I was on another LMS but was tempted by someone to switch to Tutor LMS.
That was a mistake.
The product is very basic. It is easy to use and set up but not always very logical. It is okay if you want to create a basic course, but it lacks many functionalities, requiring you to use other plugins. Since the product does not always work well with other plugins, this can easily become a nightmare.
And then, the big problem is support. I don't know if the support is outsourced to a third country or something, but their help is confusing at best and incompetent at worst. Sometimes, I have to write 3, 4, or 5 times to get a simple answer.
For example, right now, since one of my courses is getting large, I asked if there was a way to present it in chunks so it would be easier for the customer to navigate and so it doesn't look so overwhelming (right now, they have a big and long list on the left side, and I would like to keep it shorter).
I've had 3 exchanges over 3 days (because they are pretty slow to answer too) and I still have the impression support didn't understand. The last answer I received is (and I quote):
"The course needs to be broken down manually by you. The plugin does not let you break a 200-lesson course into 9/10 parts of 20 lessons. I hope this is clear."
So I have to do something manually that the course does not let me do?
Many of their answers are at this level, which is a source of irritation and waste of time.
Personally, I would advise you to stay with the free version, and if you need more, use something else because they are not worth the price.
4 June 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience with Tutor LMS and regret that it didn't meet your expectations.
We appreciate your acknowledgment of the ease of use and setup, but we understand that the lack of certain functionalities and the need to use additional plugins have caused difficulties for you. We also apologize for the challenges you've faced with our support team and the delays in response times.
Regarding your specific issue with breaking down large courses, we understand the frustration with the manual process required. Your feedback about the need for better chunking options is valuable, and we will consider it for future updates to improve the user experience.
We strive to provide effective and efficient support and are disappointed to hear that we fell short in this case. We will review your interactions to understand where improvements can be made in both our product and support services.
Thank you for your understanding.
Best regards,
The Tutor LMS Team
Reply from Tutor LMS
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and found our support team to be extremely responsive.
Best regards,
The Tutor LMS Team
The support team is really helpful and…
The support team is really helpful and courteous. They are prompt and they guide us in the right manner.
25 April 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you for your positive feedback! We're thrilled to hear that you found our support team helpful, courteous, and prompt. Providing excellent guidance is important to us, and we're glad we could assist you effectively.
Best regards,
The Tutor LMS Team
great technical service
The plugin as well as the whole service is of the highest level, when I wrote to support they helped me without hesitation and solved my problem, exactly with translations, I highly recommend and greetings!
24 April 2024
Unprompted review
Reply from Tutor LMS
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you are pleased with the quality of our plugin and service. It's great to know that our support team was able to assist you promptly and effectively with translations.
Best regards,
The Tutor LMS Team
The best LMS in the market…
The best LMS in the market waiting for the application process it would be amazing if we can get it
18 March 2023
Unprompted review
Reply from Tutor LMS
Thank you for your feedback! We're glad to hear that you consider Tutor LMS the best in the market. We're excited about your application process and hope everything goes smoothly for you.
Best regards,
The Tutor LMS Team
Do not trust them with admin access
Do not trust them with admin access. I just sent them screenshot where they have been accessing my website after they solved the issues. They changed PayPal payment method. They posted affiliate links posts. I have screenshots of every single move they have done. The thing is, they got the password through form I had to make on their site. No one had the admin information beside them. So unprofessional so sad! Stay away from them. Install admin activity plugin, where only you have access to, so you can find out this kinda things.
Edit: Thank you for the reply, I believe you should protect your customers more, people out there have to know the truth and be more mindful with trusting your company. I’m definitely not the only one who have experienced this. I’m probably the first one who noticed it by now.
I don’t know what you want to collaborate about. You can send me a email.
12 February 2024
Unprompted review
Reply from Tutor LMS
Hello Azadeh Aslanzadeh Azari,
We appreciate your feedback and concerns regarding the alleged unauthorized access to your website. Our team takes such matters seriously, and we assure you that the security and privacy of our users are of utmost importance.
Having investigated the issue thoroughly, we find no evidence of any unauthorized access or changes to your website from our end. We have been in the WordPress industry for a decade, serving over 1 million users, and maintaining a strong reputation for integrity.
We understand the frustration you may be experiencing. Our support team has advised you to check your site for signs of hacking and encouraged you to verify our IP for any activity. We are committed to assisting you in resolving the issue if it is related to our product.
While we empathize with your concerns, we encourage a collaborative approach to address the situation. Rather than spreading accusations, we believe a thorough investigation and cooperation will yield a more accurate understanding of the situation.
We value your trust and are committed to ensuring your satisfaction. If you could provide more details or collaborate with our team in resolving this matter, we would appreciate the opportunity to assist you further.
Thank you for your understanding.
Best regards,
Team Themeum
The worst customer support I have ever…
The worst customer support I have ever encountered!
I am a PRO user and their have codes are killing my website performanc, however they don’t bother answering the emails. I regret paying a single $ to this company.
Terrible experience!
10 February 2024
Unprompted review
Reply from Tutor LMS
I'm sorry to hear about your experience. We apologize for any inconvenience caused. Please rest assured that we take your feedback seriously and will investigate this matter promptly.
Love the plugin
Love the plugin. More quality than expected for the price... Also great support - well-versed in problem-solving. Fast and reliable. Recommend.
8 February 2024
Unprompted review
Reply from Tutor LMS
Thank you so much for your positive feedback! We're thrilled to hear that you love the plugin and find it to be of great quality for the price. It's fantastic that our support team was able to assist you promptly and effectively.
Best regards,
The Tutor LMS Team
they have responded immediately
they have responded immediately, better, best, and good
8 February 2024
Unprompted review
Reply from Tutor LMS
Thank you for your feedback! We're glad to hear that our response time and service exceeded your expectations.
Best regards,
The Tutor LMS Team
Great Support and products
Themeum's support team acted quick to resolve issues on my site. Rashed was great to work with!
30 January 2024
Unprompted review
Reply from Tutor LMS
Thank you for your feedback! We're glad to hear that Themeum's support team acted quickly to resolve the issues on your site, and that Rashed provided great assistance.
Best regards,
The Themeum Support Team
Exceptional Support from the Themeum Team
The Themeum Support Team's help is really great and professional. They're always there to assist, even when clients should handle things on their own. Rashed, thank you very much.
If you don't have a support team like Themeum Support Team, you're pretty much on your own.
31 January 2024
Unprompted review
Reply from Tutor LMS
Thank you for your feedback! We're delighted to hear that you found the Themeum Support Team's assistance to be great and professional, and that Rashed provided excellent support.
We strive to provide outstanding customer service and are always here to assist you.
Best regards,
The Themeum Support Team
The corporate team quickly resolved the…
The corporate team quickly resolved the issue I was facing, a big thank you to Themeum.
12 January 2024
Unprompted review
Reply from Tutor LMS
Thank you for your feedback! We're glad to hear that the corporate team at Themeum quickly resolved the issue you were facing.
Best regards,
The Themeum Team
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