Tutorhero Reviews 73

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their knowledge, patience, and engaging teaching styles. The service is consistently described as excellent, with many appreciating the seamless process, efficient matching with tutors, and the overall positive user experience. People also commend the great communication and the responsiveness of the customer service. However, some people were dissatisfied with the response time, mentioning issues with tutors not showing up or being replaced slowly. A few customers also reported negative interactions with customer service representatives, describing them as rude or unhelpful, and some experienced problems with billing or the inability to secure in-person tutoring as initially requested.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the tutors for being kind,... See more

Service

Consumers find service to be positive, with many praising the excellent tutoring and the ease of finding a... See more

User experience

Users describe positive interactions with the overall experience. Many customers report great experiences and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Response time

People report ambiguous experiences with response times. Some customers praise the quick response, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Byron, our math tutor was great! We unfortunately were only able to complete 2 sessions due to personal scheduling conflicts for us but in those 2 sessions my son gained so much confidence with his gu... See more

Rated 4 out of 5 stars

This is about my entire experience with Tutorhero. (Spoiler - the most recent tutor gets 10 stars on her own!!!) The enrollment process went well and we were asked a lot of questions that would help a... See more

Rated 5 out of 5 stars

We are so grateful for everything our daughter’s tutor has done for her. At just five years old, learning can be challenging, but her tutor is incredibly patient, kind, and engaging. She makes lesson... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

10/10

When I initially set out to find a company/ tutor for my daughter, we were met with many disappointments. We needed someone with a certain skill set who also had a way of connecting & explaining things. I was hesitant. I am BEYOND thankful for the TurorHero recommendation from her teacher. SEAMLESS initial set up, thorough in explaining how it all works, and we were paired with hands down the most ideal tutor with all the qualifications we needed. Very knowledgeable, courteous, and communication is top tier. We adore Faira!

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Sunday 3/15/2026 I called to request a tutor for my statistics class. I spoke to Todd. I said I wanted to meet with a tutor twice a week for my 8 week class. Todd informed me that would qualify me for a discount $68 hourly instead of $89. Imagine my surprise when I get a text confirming my purchase for a 36 hour package!!!! I called immediately and spoke to Hannah, explained my situation (Todd scammed me) and requested the $136 transaction be voided and cancel my request. Hannah said she would cancel the request and speak to Todd's supervisor. Tuesday 3/17/2026 I get a text from Darrian telling me he received a message about a potential cancellation and that cancellations are not handled through text nor email and I would have to call 202-967-1906 for account resolution. No account changes are made pending discussing the account with me. I did discuss the account with Hannah 5 minutes after the request. I did not text or email the request. I end up calling and after I finally got the 3rd person I needed to talk to I got Stephanie. Stephnie was very rude and ended up hanging up on me. She got on the phone and said, " I hear you are wanting to cancel your account?" I explained that an account for 36 hours should have never been opened. He response was" I asked if you wanted to cancel your account. The answer is yes than." THEY ARE SCAMMERS AND RUDE. BEWARE!!!!!

15 March 2026
Unprompted review
Tutorhero logo

Reply from Tutorhero

Thank you for bringing this to our attention. We’re sorry to hear about your experience and the frustration it may have caused. We understand your concerns regarding the tutoring confirmation and the challenges you encountered with the cancellation process. We are reviewing the situation to better understand what occurred and determine appropriate next steps to ensure it is addressed and does not happen again.

We appreciate you taking the time to share your feedback, and we will use it to help improve our processes going forward.

Rated 5 out of 5 stars

Emmanuel is Great! Tutorhero Thank you

My son has been struggling with Math & Reading . He sometimes gets fustrated and cries. However ,when he worked with Emmanuel. My son was happy able to confidently complete his homework. The procesa with the company itself was seamless. He looks forward to his next sessions!

Thank you so much.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Easiest, fastest, and most helpful service beyond just tutoring. Emailed on Sunday morning and had a tutor 4 days later. Unbelievable how easy and quick the process was. And our tutor is AMAZING! Highly communicative with scheduling and, more importantly content. She even developed her own content for my son in case we were not prepared!
By far the best experience I have had!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

This program is awesome

This program is awesome! Super easy to enroll and get scheduled, communication from the organization and the tutor has been GREAT! Angel, is my son’s tutor and she is very knowledgeable, friendly, accommodating, and very sweet! My son works so well with her and it has just been a huge weight lifted off my shoulders with all of the million things I have going on! Thank you so much! Oh yea and price is very reasonable! 😊

23 February 2026
Unprompted review
Rated 5 out of 5 stars

My son was struggling in Pre-Cal

My son was struggling in Pre-Cal. He understood the concepts but the application seemed to confuse him. The tutor was so patient and helped him talk it out and explain what he was seeing. He gave him strategies to apply. We are only on our second week, but so far very happy!

19 February 2026
Unprompted review
Rated 3 out of 5 stars

One session and then then scheduling…

One session and then then scheduling conflicts. The tutor was very nice and professional however the hours I specify in the initial call we're not met. Waiting to hear back from them. Now when I call the name has changed to a different name?

16 February 2026
Unprompted review
Rated 5 out of 5 stars

The tutor that met with our sons was…

The tutor that met with our sons was polite kind took her time explaining and showing my sons how to navigate algebra..now it was our first time meeting her but we're off to a very good start thanks tutor hero for providing this service..

16 February 2026
Unprompted review

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