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TutorCare Reviews 1,791

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and clear explanations, which make learning enjoyable and effective. Many people highlight the exceptional customer service and support, noting that the team is reliable, responsive, and always available to assist with any challenges. The service provided is often described as excellent, with consumers appreciating the well-structured courses, engaging content, and practical, real-world examples. Reviewers are particularly impressed with the trainers' knowledge and ability to make complex subjects easy to understand, leading to increased confidence and valuable skill acquisition. However, some customers also noted issues with slow tutor support, poor communication from assessors, and an unprofessional sales approach.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses easy to understand,... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent support, smooth processes,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpful and responsive... See more

Instructions

Reviewers consistently express satisfaction with the instructions provided. Customers found the instructions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed this First Aid course. The trainer, Zahra Kidd, explained everything clearly and made the session relaxed and supportive. The hands‑on practice boosted my confidence, and we even had... See more

Company replied

Rated 5 out of 5 stars

I just completed my NVQ Level 3 and it was a great experience. Even though I was knew to this course when I first started and was having some challenges about about assignments format in line with the... See more

Company replied

Rated 5 out of 5 stars

I attended a First Aid course last week run by Esin Odatuwa. He was very friendly, patient (we all had a lot of questions) and had an exceptional amount of knowledge. Every question was answered. He e... See more

Company replied

Rated 5 out of 5 stars

as previous courses, the training course with Carl Smith went very well, he was polite, arrived on time & apparently, made the delegates feel very at home with their course. I have been told he made... See more

Company replied


Company details

  1. Education & Training

TutorCare Training

Written by the company

Why choose TutorCare?
We supply the UK with the workplace training to save lives, prevent accidents, increase productivity and staff wellbeing. All courses are certified and accredited to ensure content is in line with the latest regulations and HSE guidelines so you can rest assured you are in good hands.
Training, tailored to you
Course delivery is flexible, allowing you to work your training around your schedule: be that late night, weekends, or split at home with blended sessions. Plus, with our dedicated account manager service, training support goes beyond ticking the boxes.
Nationwide venues
With over 300 centres around the UK, we have the widest network of any UK training supplier. To find your local centre, call us free on: 0800 781 2041
Training for all sectors
Whether you are looking for healthcare training, construction courses, fire marshalling, or first aid training, we have you covered.
Quality assurance
We offer courses accredited by Ofqual-regulated bodies, such as Highfield Qualifications, ILM (part of City & Guilds), and NCFE. All content has been designed to ensure that you meet training specifications from regulatory bodies like the CQC, OFSTED, and the Health and Safety Executive (HSE).

Contact info

TutorCare For All Training Requirements.

Providing nationally recognised certifications for the UK workforce.

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent course

The L3 First Aid course was both informative and interesting. The trainers experience & knowledge really shone through

12 March 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Enjoyable Session

Enjoyable session with Brain Shaw. He explained things well, was friendly, helpful and made things really clear. Great relaxed atmosphere!

12 March 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

Great service

Great service, those who attended thought the course was engaging and came away confident in their new skills. Kevin for first aider training was great.

4 March 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 1 out of 5 stars

Contact for Quotes, tried to charge us 1.7K to cancel something that was never booked in!

We contacted Tutor Care for quotes only following a cold sales email. From the outset, I was clear that I did not have authority to commit, that Finance Director sign‑off was required, and that we were comparing other suppliers. No quote had been accepted and no booking was ever confirmed.
Despite this, Tutor Care later claimed a “verbal confirmation” and attempted to apply 100% cancellation charges for training we have never used and will not be proceeding with.
The sales approach felt overly pushy and the handling of this situation was unprofessional. Based on this experience, we would not consider using Tutor Care in the future.

12 March 2026
Unprompted review
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Reply from TutorCare

Hello Abi. During your call with our sales representative, you agreed to make a booking to secure your training dates and requested that the invoice be issued to your email address so that it could be signed off and paid the following day. You also confirmed you were responsible for H&S training as the operations manager. We attempted to contact you at the agreed time the next day, within your cancellation window.

Rated 5 out of 5 stars

A very easy-to-follow course

A very easy-to-follow course that was inclusive, educational, and had a very friendly instructor. :)

10 March 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

First Aid training by Kevin was very…

First Aid training by Kevin was very enjoyable. Kevin was friendly and professional and kept all attendees engaged. The content was thorough and extremely useful.

25 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

I recently attended a Fire Marshalling…

I recently attended a Fire Marshalling course for my company and wanted to leave a review to recognise how excellent the training was, particularly thanks to the tutor, Zahra Kidd.

Zahra delivered the course in a really engaging and professional way. She explained everything clearly and in great detail, making sure everyone in the room understood the key responsibilities and procedures involved in fire safety and fire marshal duties. She was extremely knowledgeable and was able to answer all of our questions with confidence and clarity.

What stood out most was her approach when there was a question she wasn’t completely certain about. Rather than guessing, she took the time to research it properly and came back with the correct answer. That level of honesty and professionalism really built trust and showed how seriously she takes the subject.

The session was both informative and enjoyable. Zahra managed to keep the course interesting and interactive, while also making sure the seriousness and importance of fire safety training was fully understood. It never felt like a dry or rushed session, and you could tell she genuinely cares about making sure people leave the course with the right knowledge.

Overall it was a really well delivered course and I would highly recommend both the training and Zahra as an instructor.

4 March 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

I had a great experience with TutorCare…

I had a great experience with TutorCare while completing my course. The support I received was excellent, and the whole process was fast, smooth and reliable.

A special thank you to my tutor, Zoe Arnold, who was incredibly helpful, supportive and professional throughout my learning journey. She explained everything clearly, provided useful feedback and was always quick to respond to any questions I had.
I would highly recommend TutorCare to anyone looking to complete their qualifications. It is a reliable and efficient training provider with fantastic tutors who truly support their learners. Thank you again to Zoe Arnold and the TutorCare team for such a positive experience!

6 March 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

Skill focused …

Completing this course has significantly improved my understanding and practical skills. The assignments and real-world examples were especially helpful. I appreciate the effort put into making the material engaging and relevant.Thank you for your guidance Tutorcare

4 March 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

EMERGENCY FIRST AID MADE EASY

Carl our instructor was a very knowledgeable trainer.
I have had first aid training years ago, but it was always so intense.

Carl broke it down into chunks which was easy to understand and the practical's were very good.

I felt feeling good at attempting to manage any given situation, instead of feeling scared.

Thank you Carl!!

24 February 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

First Aid Training

as previous courses, the training course with Carl Smith went very well, he was polite, arrived on time & apparently, made the delegates feel very at home with their course. I have been told he made the subjects very easy to understand & follow.
Each delegate that took the course were very pleased with how he had conducted it.

24 February 2026
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 5 out of 5 stars

Awesome guidance and training which I…

Awesome guidance and training which I got from Tutorcare, Trainers are always available whenever we need there support and they make our learning things to grab easily according to our capacity, I love it and am gonna do my future qualifications also in Tutorcare.

15 February 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

Dawn Hough - Review

I recently completed the Adult Care Level 3 course with Tutor Care and I’m really pleased with my experience. The course content was clear, well-structured, and easy to follow, even when covering more complex topics. Everything was explained in a way that related directly to real-life practice, which made it much easier to understand and apply in the workplace.

The tutor support was excellent throughout. Any questions I had were answered promptly and feedback on assignments was detailed and constructive, helping me improve and build confidence as I progressed through the course.

The online learning platform was straightforward to use, and I appreciated being able to study at my own pace around work and personal commitments.
Overall, I would highly recommend this course to anyone looking to progress in adult care or develop their knowledge and skills further. It’s been a valuable step in my career development.

22 February 2026
Unprompted review
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Reply from TutorCare

Thanks for the review!

Rated 5 out of 5 stars

We had a first aid course at workplace…

We had a first aid course at workplace on Jan 14th.
It was very interactive and incredibly useful. I have done a few now and this was certainly the best one yet.

14 January 2026
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

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