I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more
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Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.
Contact info
United States
- turno.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Wonderful help and support team
Wonderful help and support team. Margot was very responsive and helpful! Highly recommend
Had a great experience with the support…
Had a great experience with the support team especially margot !
Vincent was on point with all the tips…
Vincent was on point with all the tips and help to resolve the situation.
Experience was to turno has been great…
Experience was to turno has been great so far as the communication I talked to a very experienced representative today his name was Vincent and he helped me with all my questions and even reached out to some of my potential customers. The help was fast and got back to me responsibly and answered all my questions I'm looking forward to continue to work with them and actually start working at some airbnbs!
Faye responded to my inquiry today
Faye responded to my inquiry today. She was so polite, and quick. I was able to get the answer I needed. Thank you Faye !
Ive used Turno for 5 years the support…
Ive used Turno for 5 years the support has been great. Carly today assisted in a timely manner. Always appreciate the support the team provides
Sunny was really helpful and she…
Sunny was really helpful and she answered all my questions thank you so much Sunny
Ruby is the best
Ruby was extremely helpful and solved my issues in minutes! I am alerts very satisfied when I need to reach out to support.
Great experience with Marshall
Richard and Anne were super helpful :)
Richard and Anne were super helpful with Turno. I had an issue with a cleaner that didn’t meet my standards, and they stepped in right away and handled it. They made the whole process really easy and helped me get my money back, which I honestly really appreciated.
They were quick to respond, understanding, and just made everything less stressful. I’m really glad I had them to help. I felt very secured and they were amazing!
Looked into my issue and helped resolve…
Looked into my issue and helped resolve everything quickly.
Jules, was super helpful and insightful.
Jules, did an amazing job answering all the questions that I had about the application: I really appreciate her help. It's been awesome just to get all the information that I needed.
Carly was super helpful today
Carly was super helpful today. Solved my problem in less than two minutes. It was mostly user error, but she happily handled things for me and got it done!
When I needed help, I got it
When I needed help, Justin did what he could then transferred me to technician Andy who made it happen! All I can say is he was there in my time of need and every time I reach, the team provides wonderful customer service!
Percy was amazing!
Percy was amazing! Very patient and knowledgeable, and helped me set up my calendar through a 3rd party platform that I was clueless about. Thank you so much!!
I am so grateful for Turno
I am so grateful for Turno. Not only is it a fantastic app that makes my busy short term rental business run smoothly their customer service is always so helpful! Sunny in particular took care of a problem I had been having for weeks with the set up of one of my new cabins and Sunny was able to take care of it for me.
Vincent was attentive
Vincent was attentive, clear, and able to help with an update on our badge situation. Give Vincent a raise!
They are very helpful.
I had a great experience with this company. Their service was reliable, professional, and exceeded my expectations. The team was very responsive and made the whole process smooth and stress-free. I especially appreciated their attention to detail and commitment to quality. I would definitely recommend them to anyone looking for excellent service.
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