Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members for keeping them thoroughly informed throughout the entire vehicle repair journey and making the process seamless. Many people also mention the exceptionally high quality of the workmanship, noting that cars are returned looking immaculate and polished to absolute perfection. Some reviewers were not happy with the communication, mentioning unexpected long delays, repeatedly missed completion dates, and receiving unhelpful customer service responses. A few other people also felt that the standard of certain repairs fell short of expectations, noting issues with mismatched parts and poor vehicle handling.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Staff

Customers had positive experiences with staff, highlighting their amazing support and efficient communication... See more

Quality

Reviewers mention positive feedback about quality, expressing absolute delight with the exceptional standard... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are friendly, responsive, and provide... See more

Customer communications

Consumers find contact to be positive, highlighting courteous and professional interactions from the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Repair and Maintenance
  6. Electric Motor Repair Shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(496)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Extra mile.

Great repair and staff that were very help full, especially when I got stuck in traffic and was late picking up my car on a Friday, they stayed late so I did not have to wait till Monday morning. Much appreciated.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

My Car Repair by Turners

My Car Repair by Turners
The staff were very professional, calming, knowledgeable, kept me informed and treated me with respect. The track your repair was very good. Not forgetting the mechanics they did a remarkable repair making the car loo as good as new. Thank you so much.

21 May 2025
Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever received - No calls or contact from them unless I ring up. Delays after delays - no apologies, just the same "it will be tomorrow" - tomorrow comes, nobody rings, and it is delayed another day. Asked for a manager to ring me back and the same girl on the desk called me and continued to speak over me. An absolute disgrace.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy Thoughts

The repair took some time and I was nervous while waiting perhaps because I had decided not to use a claims management company. Once I saw the repair I was very happy. The colour match has improved making me wonder if the previous owner had an inferior repair done on the same part.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Repair After Accident

The garage was professional from the minute they collected our vehicle to the minute they dropped it back off. We had regular updates on what was happening and once they were given the green light to start the work the turnaround time was fantastic

17 April 2025
Rated 5 out of 5 stars

Amazing service

Amazing service. Spoke to Jason about my van being repaired within 24hours he had new panels and doors sorted for me, price made up and booked in. Had no hassle no fuss they just got on, and can’t believe how good my van looked after.
So a huge thanks to the lads

25 April 2025
Unprompted review

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