Turned Art Reviews 428

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, often highlighting how their photos are transformed into beautiful works of art. Many appreciate the ease of the ordering process and the user-friendly experience, from uploading photos to approving proofs. The attention to detail and the quality of materials used are frequently mentioned as exceeding expectations. However, some customers experienced issues with delivery services, noting delays or receiving damaged items. A few people were also dissatisfied with the final product, feeling that it did not resemble artwork or a watercolor painting as advertised, or that the quality was poor.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality, vibrant... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very happy with the results, praising... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast shipping, secure... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express delight with their... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the straightforward and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have to say really pleased with the end product (good quality and packaged well). We had to make the difficult decision to have our elderly cat put to sleep and I thought this would be a nice way to c... See more

Rated 5 out of 5 stars

So very happy with the results, and nothing is a problem when it comes to tweaking the finished product. I have gifted everything I order and the recipients are so happy. My next order is going to my... See more

Rated 5 out of 5 stars

They always turn my photos into lovely works of art. Communication is very good and they strive to add the little touches. It’s good to get a choice of proofs before deciding. Professionally mounted... See more

Rated 5 out of 5 stars

I ordered a custom portrait of my dogs, Duke and Duchess, from Turned Art and couldn’t be happier with how it turned out! The whole process was very easy. I sent in my photo, chose the watercolor s... See more


Company details

  1. Gift Shop

Written by the company

Our talented designers turn your photos into incredible works of art from your photos! Create the perfect unique gift for someone you care about today. We offer Free Delivery with every order and unlimited revisions - we only print when you're 100% happy!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Nice, but...

Do I like the results? Yes. I like how it turned out. Is it water color? No. It's water color like. I've seen apps that get similar results. I had my picture framed and matted. I would have given a higher score but it's a bit pricey for what you get.

17 January 2025
Turned Art logo

Reply from Turned Art

Thanks for your feedback. We can adjust the strength of the watercolour painting effect so customers are encouraged to ask for revisions if the first version created is not perfect. Everybody has a different idea of how they want it to look which is why we offer the unlimited revisions.

Rated 5 out of 5 stars

It’s a beautiful piece of art

It’s a beautiful piece of art! The colors are beautiful and we are very happy with our purchase. It arrived safely and very well packaged. The approval of the art came fast and I liked the different options to choose from. It was an easy process. Thank you!

19 January 2025
Rated 1 out of 5 stars

DO NOT USE THEIR SERVICE!!

DO NOT USE THEIR SERVICE
I ordered a portrait weeks in advance for my event, it's been almost a week past my event, 3 weeks after I placed my order, and I have yet to receive my portrait. I reached out to them multiple times and each time they said they don't know when my order will be delivered. They always reply DAYS after I send them an email, and now they have ghosted me and will not reply. A total scam, save your money.

EDIT: They are lying in their response as well. It’s been a week since my event i had last week, and I placed an order almost 3 weeks ago. They keep blaming USPS when they didn’t even send me an initial preview until over a week after my order was placed (on their guidelines it says it takes “up to 4 days” for a preview), and they told me it hasn’t even been printed yet when I reached out a week later after I approved it, on the day of the event. So no, it’s not USPS’s fault that my order still isn’t here when it takes them over 2 weeks to even start the shipping process. I asked them multiple times throughout the process to let me know if they thought they wouldn’t be able to deliver on time so I can make other arrangements for the event, and they ignored me every time.

6 January 2025
Unprompted review
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Reply from Turned Art

We're sorry to hear that your USPS parcel is only going to be delivered a couple of days after your event. Your order was only placed 2 weeks ago and we do provide typical timings on our Shipping Info page showing that orders can take up to 12 working days and just demanding that a parcel arrives quicker does not help the process go faster.

Rated 5 out of 5 stars

I burst into tears of joy!

I burst into tears when I opened up the package containing the photo of our daughter. It was a final photo of her smiling before she passed from cancer a year later. It is hanging in a place of honor and her five children and two grandchildren ( our five grandchildren and two great grandchildren) Can now see how lovely she truly was! Thank you for a job performed with great care. Reverend Dr Thomas, Hilt, and Dr. Carolyn Hilt, Sarasota, Florida.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY

SAVE YOUR MONEY! Did not arrive in time for Xmas despite being ordered in plenty of time. Terrible quality - I did approve preview but expected the final version to be more than something I could have knocked up with a standard filter on my iPhone. Certainly not worth the money. I could have had this printed locally for 1/10th of the price. Paper very flimsy. One star given as frame is ok (but again very standard and could have got much cheaper) and e mails regarding proofs went ok with amendments being made promptly.

7 January 2025
Unprompted review
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Reply from Turned Art

Your parcel was shipped in good time for Christmas on the 13th December but unfortunately it got lost by the courier. So we sent a replacement as soon as it was clear that it was lost, but then it was unfortunately too late to arrive before Christmas. We're sorry this later than expected delivery has spoiled your enjoyment of the product.

Rated 3 out of 5 stars

Not watercolour finish as advertised

The advertised art was marketed as "watercolour finish" however what I received was my photos with a watercolour background and wash throughout, the actual photos weren't watercolour, they were still the same photos, plus the order email confirmed delivery within 4-6 days, and it took 2 weeks to arrive

19 December 2024
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Reply from Turned Art

Sorry if you were confused by some of the timings communicated in our messages, typical timings are normally 1-2 weeks, please see the Shipping Info page for more details. Customers generally prefer faces to look more photo realistic and not too arty, but we offer unlimited revisions so if a customer wants a stronger watercolour effect then our designers will be happy to revise the image.

Rated 4 out of 5 stars

Service was great

Service was great, and double checked I was ok with the picture, I would use again.
The only reason it isn't a 5 star is the picture you review looks great, the picture arrived looking grainy/pixeled.

It was an oversight on my end as the picture provided (taken by a phone) isnt going to look the same when stretched.
The -1 star is because it would have been nice to know that the picture provided when blown up looks pixeled as the review picture looked perfect.

19 December 2024
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Reply from Turned Art

Thanks for your feedback. You are correct that the images created will reflect the image quality of the photos provided. The preview images we provide are full resolution so you can zoom in and see exactly what the image quality will look like, it should never be a surprise what your final product will look like.

Rated 5 out of 5 stars

5 Stars!

Great communication, and the art work came out beautifully! Will definitely use this company again in the future.

18 December 2024
Rated 5 out of 5 stars

Above and beyond my expectations

Above and beyond my expectations. I purchased a canvas for a family member this Christmas. It came out stunning, better than I hoped. It will make a keepsake for our family foe years to come. Working with turnedart was simple, professional, and they got it here before Christmas!

20 December 2024
Unprompted review
Rated 2 out of 5 stars

I asked for a redo/correction of the…

I asked for a redo/correction of the turned art combo of three pictures. The second recreation still wasn't quite what I wanted. I didn't know there was a timeline on send feedback before it would go to print. So now I'm stuck with something I don't love.

18 November 2024
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Reply from Turned Art

We're sorry to hear about what happened. I've checked your order and it was 12 days after we sent the revised images before it was printed and shipped and we hadn't heard back from you at all during that period. We communicate in at least 3 email communications that images are auto-approved after at least 5 days of no response, or we can put an order on hold if a customer requests more time.

Rated 5 out of 5 stars

Great Experience! Beautiful product!

This caught my eye because it’s a creative and unique was to put on artistic spin on captured memories. It makes for a fun and one of a kind gift. It was very easy to order, the artist contacts you for input and if you want changes done. I loved how they provide different options and color schemes to choose from. Must experience! You won’t be disappointed!

17 November 2024

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