Turfmatic Reviews 260

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-constructed, performing exactly as expected. Many appreciate its effectiveness in cleaning artificial grass, removing debris, and fluffing up the turf, which saves a lot of time and effort. The user experience is generally positive, with people finding the product easy to assemble and use. Delivery service is frequently praised for being fast and efficient. However, some people were dissatisfied with the pricing, particularly when shipping costs significantly increased the overall expense. There were also occasional issues with delivery, with some customers experiencing slow postage or tracking problems. A few other people also felt that the product had limitations, such as not cleaning edges and corners effectively, or the motor overheating and shutting down after short periods of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the product's effectiveness in... See more

Quality

People report positive experiences with quality. Many reviewers describe the products as well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of assembly and use, with many... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of delivery, often... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the product price to be great, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.2

Great

TrustScore 4 out of 5

260 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I've been using my sweeper for about 6…

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them after a couple of emails. Phone calls are a negative as well. This product works great, customer service is lacking.

14 September 2025
Unprompted review
Rated 2 out of 5 stars

Doesn't collect debris as sown in the…

Doesn't collect debris as sown in the video. Picks up about half as advertised,

3 September 2025
Turfmatic logo

Reply from Turfmatic

Please see the link below for the correct setting for each range of artificial grass
Level 1 - 1"3/4 to 2"

This will ensure continuous runtime.
https://turfmatic.com/wp-content/uploads/2016/07/levels.jpg

Rated 5 out of 5 stars

Well done

Easy to order, shipped quickly, well packaged, easy to put the handle on. Worked great

24 August 2025
Rated 2 out of 5 stars

Paid extra for shipping for 2 day but…

Paid extra for shipping for 2 day but it still took an entire week to get delivered! I felt shipping should have been free anyways though! The cost of the product was okay until shipping costs were added which then drove up the taxes too. This is a tool that should cost $300 plus shipping but since it was the fastest option I opted for it over the more expensive tool at the local depot! Turns out after shipping it it was the same price as the cordless option I would’ve received on the same day that this actually got delivered! Now I think I still have to go buy the other tool because this just takes way too long.

31 August 2025
Rated 2 out of 5 stars

Great product… however don’t expect good customer service as they lack the inability for communication.

Great product, to bad they lack in good customer service. I’ll be taking my business somewhere else for future turf needs. There lack of communication needs work.

12 June 2025
Turfmatic logo

Reply from Turfmatic

Hi Celly,

Thanks for your review, and we're sorry to hear your experience wasn’t a positive one.

We’ve reviewed your order and emails, and believe the issue relates to a duplicated order for the same product. Unfortunately, once items are marked as shipped by our logistics team, we’re unable to recall or cancel them in transit.

The delivery was refused and returned to us via UPS, and a full refund for the product was issued. Shipping costs, however, are non-refundable, as outlined in our terms and conditions.

That said, we understand how frustrating this situation must’ve felt from your side—especially if communication during that time didn’t meet expectations. While we did respond to all emails, we’re always reviewing how we can make communication clearer and more proactive, especially around order status and cut-off times.

We really do appreciate your feedback and thank you again for your custom.

Rated 3 out of 5 stars

Works well when it runs

Works well when it runs. However, after 15 minutes of running it shuts off. The outside temperature was about 85 degrees Fahrenheit. I let it sit for a few minutes and it started running again for about 5 minutes. The motor must be overheating and it shuts down to prevent overheating. Bad design.

23 June 2025
Turfmatic logo

Reply from Turfmatic

Please check the user guide for the correct brush setting for the roller. Level 2+ is for short sports grade grass only. 1 or 2 is all that is required on domestic lawns. This will ensure a long/unlimited runtime.

Rated 4 out of 5 stars

Good product

Used The Turmatic for the first time for about an hour and a half. Works as described, takes a few passes to get all the debris that’s on the turf. It cannot collect debris that’s close to a fence or structure. Does good job fluffing up grass that are laying flat. Build quality is acceptable, only time will tell on durability and longevity. So far I would recommend.

6 June 2025
Rated 5 out of 5 stars

TURFMATIC

Very impressed with the Turfmatic , does what we expected of it, much quicker and better than a turf brush, I would recommend it.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Great machine!

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it together was really easy. For now I only experimented with the two top settings and they did the job no problem.
I am really happy with my purchase, money well spent!

1 June 2025
Rated 1 out of 5 stars

Stay away from!!

Over loads, blows breakers in 15-20 minutes of use. Brush can’t get closer than 6” from edges. Save your money and find another option.

30 May 2025
Unprompted review

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