TurboRocks Limited Reviews 577

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company, praising the product's quality and its ability to significantly enhance the indoor cycling experience. Customers found the product to be well-made and sturdy, making indoor training much more comfortable and natural, often reducing common issues like fatigue and soreness. The setup process was generally straightforward and easy, with many appreciating the quick delivery and excellent customer service provided throughout the purchase and post-purchase stages. However, some people mentioned initial difficulties with balancing or finding the right air pressure for the balls, and a few noted that attaching their trainer was troublesome due to bolt accessibility. Additionally, a small portion of people felt that sprinting out of the saddle did not feel as realistic as in real life, and some found the product to be larger and heavier than expected.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction and recommending it as a... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the product's ease of setup... See more

Quality

Customers had positive experiences with quality, consistently praising the products as beautifully crafted,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed of shipping, even for... See more

Customer service

People report positive experiences with customer service, consistently describing it as stellar, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far a great experience. I am 65 and used an indoor trainer for over 25 years. Fatigue, soreness and numbness have always been a challenge on trainers. So far the added movement has helped to red... See more

Company replied

Rated 5 out of 5 stars

Exceptional experience having a home trainer that moves like a bike... standing movements are now natural and seating ones protect my back having pain after sessions. Really impressed by this fabulo... See more

Rated 5 out of 5 stars

The build quality of the Realplate React is excellent, and the setup was fairly straightforward and easy. For me, the difference in comfort during longer rides is remarkable – it feels so much mor... See more

Company replied

Rated 5 out of 5 stars

Thoroughly impressed with my new rocker plate. Quality is excellent, it arrived quickly, and it was so easy to set up; it has transformed riding on the indoor trainer. Riding feels so much more comfor... See more

Company replied


Company details

  1. Indoor Cycling

Written by the company

We are the leading supplier of Turbo training Rocker Plates around the world including the world famous Realplate


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Nearly perfect...

The turbo rocks mini is a fabulous piece of kit. I've now been using mine at least three times per week for the last three months; hey-presto those lower back niggles are history. The mini isn't quite perfect however. I bought the mini as I don't have space for my trainer to be set up permanently, I suspect most of my fellow mini purchasers are the same. A precut hand hold would really help lug the unit about. However my main gripe is how my Wahoo Kickr is attached. A hand closing clasp would be a significant improvement for those of us for whom space dictates that we have to set ourselves up for each session before putting everything away again. There may be a very good reason to use a clasp that's tightened by screws but it's a real pain. While the faff is worth it it's a faff I'd gladly do without. If Turborocks updated the clasp this customer would be very happy indeed.

21 February 2024
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Reply from TurboRocks Limited

Thanks a lot for the review jonathan and for the suggestions to improve the product further. I have written to you separately but will action your comments to make the experience of using the Mini even better. I am amending the design to add carrying handles on the Mini and will investigate a different clamp solution for the Kickr on the Mini.

Rated 5 out of 5 stars

Great communication and surprisingly…

Great communication and surprisingly quick delivery. The rocker plate was well protected and the set up was quick and easy. I am still getting used to it after months on a very solid gym-quality machine, but so far so good.

7 February 2024
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Reply from TurboRocks Limited

Glad you like it Derek, many thanks for the review

Rated 5 out of 5 stars

Fast delivery

Fast delivery, packaged well, and constant contqct information throughout.
Would definitely recommend Turborocks Realplate Rocker plate. Solid construction, and very easy to set up. Certainly a game changer when usng a turbo trainer

6 February 2024
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Reply from TurboRocks Limited

Hope it makes a big difference to your indoor riding Doug and many thanks for taking the time to write a review

Rated 5 out of 5 stars

Rock & Roll!

It’s awesome! The rocking motion gives a realistic ride which in turn helps you roll along on long indoor rides. 😎

17 January 2024
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Reply from TurboRocks Limited

Many thanks for the words Sarju. I hope you really enjoy it more many years to come

Rated 5 out of 5 stars

Core product strong. Very good service and shipping.

Very good service and shipping at order. Core product seems fine and of good quality.
Only negative is the active need for, and
instruction quality of, ways to get proper left/right balance setup - this not matching the other positive and clear experience of product/purchase with issue not brought very clear "in store/at order" Or just me being a bit sleepy.
First and recommended proposal given (to self scout and attach corresponding weights in order to counterweight trainer swingwheel's weight) surprising for a product/service w this quality.
The weight plates I found and bought are OK. But unavoidably they are not truely symmetrical w swingwheel and thus trainer tend to lean, and also flex a bit differently, between left and right. This leading to repetitive pump tuning getting inevitable (being alone this includes tedious and Zwift-race killing jumping on and off the bike for checking and rechecking).

6 January 2024
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Reply from TurboRocks Limited

Thanks for the feedback Jonas. I always act of genuine customer feedback and criticism and will look to improve the instructions further for your trainer type. We do not see the need to add counterweights although some people do but use the air in the balls to gain the level required. Please remember though, I am always here to offer advice whether by message or telephone. Many thanks, Steve

Rated 5 out of 5 stars

Ordered my rockerplate and delivery was…

Ordered my rockerplate and delivery was quick and efficient. Any questions or queries answered promptly. Rockerplate is well made solid construction and has improved my longevity on my smart trainer. Very happy with product and would recommend.

5 January 2024
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Reply from TurboRocks Limited

Thanks for the review Martin. Glad you love it. Keep rocking............

Rated 5 out of 5 stars

3 years on - still going strong!

I purchased my rocker plate in Jan'21 and it's still going strong after 12,500km. I remember it was delivered in a manner that even the worst couriers could never damage the product. Great 1st impression.

My set up is carbon bike on TacX Neo on RealPlate React.

If you pedal more than 30km in a session, the comfort gained from a slight adjustable sway side->side and back->front is worth the money alone. However, more important than that is the relief of pressure on the carbon rear struts and axle as the trainer can move sympathetically when I stand up and power pedal (reflecting real life) instead of all that power being centred on the rigid, delicate bike parts.

24 January 2024
Unprompted review
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Reply from TurboRocks Limited

ITs great to hear what its like after so long so many thanks for taking time to update us on your experience Andrew.

Rated 5 out of 5 stars

Wonderful product, wonderful owner

I give huge compliment to the owner of Turborocks Steven, who not only is a wonderful person to communicate with, he has deep knowledge of the products he sell and willing to make sure the customers leave happy. My recent purchase of the Stealth Rocking Plate is perfect for indoor cycling activities and the shipping from UK to California was blazing fast. 3 business days even with the severe weather delay!

15 January 2024
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Reply from TurboRocks Limited

Many thanks for the kind words James. great to hear your really happy with everything.

Rated 5 out of 5 stars

Great product and service

I purchased a TurboRocks rocker plate because the reviews of this company and their products are very good. I hesitated for a moment whether to take the cheaper Realplate Stealth or the top-of-the-line Realplate React Stealth. Ultimately, I purchased the Realplate React Stealth because of the complete freedom of movement.

The shipment was delivered within a week, which was surprising because it was still the holiday season. No hassle with import duties from UK to NL because TurboRocks paid part of the purchase price. Very nicely arranged. I also received installation information and neat delivery information during the delivery week.

Setting up the trainer with the Realplate was easy. The air balls still have to be inflated and then the first ride. After years of moving from a rigid setup to a moving setup, it takes some getting used to. But after a few km it went well and I started to make natural steering on bends. Starting sprints and climbs also feels much more natural. My long indoor training sessions will feel more comfortable and realistic.

After sale: I was clumsy enough to puncture one of the balls with the supplied pump. At my request to supply a pair of spares, Steven Murr was kind enough to send them free of charge. Excellent!

31 December 2023
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Reply from TurboRocks Limited

Many thanks for the great review Richard. very much appreciated

Rated 5 out of 5 stars

No more sore bum!

My rocker plate arrived promptly after order and was easy to set up. The ride is much nicer than on a static trainer where I would get a sore backside after about half an hour.

After sales service has been excellent with Steve Murr sending me some replacement balls free of charge after my son damaged one.

26 November 2023
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Reply from TurboRocks Limited

Hope you really enjoy it Zane and many thanks for the review

Rated 5 out of 5 stars

Best choice hands down

Very glad I decided to purchase a Realplate React from TurboRocks. Steve, the owner is “all in” on customer satisfaction! Product was shipped quickly to USA and arrived in perfect condition. The system is very high quality and it looks great too. Very little setup required and the ride feel is amazing. I researched most of the competitive products and can honestly say that TurboRocks is the way to go!

22 December 2023
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Reply from TurboRocks Limited

Many thanks Eric, great to hear your happy with everything

Rated 5 out of 5 stars

First class

Proper fast shipping. Immaculately packed and protected. Easy installation and setup. All first class.

16 December 2023
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Reply from TurboRocks Limited

Thank you Andrew. hope you really enjoy it

Rated 5 out of 5 stars

Great quality for a great price

Item was listed as scratch and dent but I sure can't find any flaws with it. It was received unbelievably quickly, well packaged, and very easy to set up. 2 rides on it so far in 2 days for 40 miles and a few thousand feet of climbing and no issues whatsoever.

15 December 2023
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Reply from TurboRocks Limited

If its not perfect, its scratch & dent so really happy your pleased with it Michael

Rated 5 out of 5 stars

Crazy quick shipping, Well built!

Crazy quick shipping from the UK to the US, and it was well packaged. Setup is straight-forward with the information sent by Steven Murr and the information available on their website. I've only ridden it once, but it does a good job of allowing side to side and forward to back movement, which should make time in the saddle more pleasant. Thanks for making a product that's compatible with the Stages SB20 and is so well made.

14 December 2023
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Reply from TurboRocks Limited

Glad your happy with everything Joe. Many thanks for taking time to review

Rated 5 out of 5 stars

Easy to order

Easy to order, set up explained extremely well, . Very fast delivery.
The perfect experience. Thank you

13 December 2023
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Reply from TurboRocks Limited

Thanks Helen

Rated 5 out of 5 stars

Communication with turborocks is second to none…

Communication with turorocks is excellent all round
I had a very specific question I wanted answering before I made my choice and was given the full run down of both products I was interested in
Also it was delivered in a very well packaged condition and there was no way it would have got damaged
I highly recommend turorocks and all who work with them for a excellent service provided

12 December 2023
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Reply from TurboRocks Limited

Thank you Romano, so glad your happy

Rated 5 out of 5 stars

The plate is perfect

The plate is perfect. 👌 communication and delivery too.

25 November 2023
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Reply from TurboRocks Limited

Glad your happy with everything

Rated 5 out of 5 stars

Realplate React is a Real A$$ $aver

I bought the Realplate React in CoolHex. Package shipped the day after I ordered and arrived to my home in the US from the UK in two days. I was shocked since it said it was shipped UPS international saver. Usually saver translates to “you’ll see it someday”. It was packed very well and arrived with no damage, although the UPS guy was really perplexed by the shape and wanted to know what it was. 😂 Set up was a breeze. It took me less than 30 minutes to unpack and mount my Wahoo Kickr. I bought this mainly to help with “posterior” discomfort issues on long indoor rides. I typically ride anywhere from 60 minutes to three or four hours depending on the day and while I’m perfectly fine outdoor, lately even the shorter indoor 60 minute rides give me discomfort and the longer indoor three hour plus rides are pure hell. I’ve ridden four 90 minute to two hour rides since setting up and all have been with ZERO discomfort. I have yet to ride three hours plus but I am actually looking forward to it for the first time in a long time. I can’t say it perfectly mimics the bike movements of outdoor riding, but it doesn’t matter as long as my butt is happy and I can finish the ride.

1 December 2023
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Reply from TurboRocks Limited

So glad your A$$ is feeling the benefit of the Realplate David. I hope it gives you many many comfortable miles.

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