TurboRocks Limited Reviews 577

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company, praising the product's quality and its ability to significantly enhance the indoor cycling experience. Customers found the product to be well-made and sturdy, making indoor training much more comfortable and natural, often reducing common issues like fatigue and soreness. The setup process was generally straightforward and easy, with many appreciating the quick delivery and excellent customer service provided throughout the purchase and post-purchase stages. However, some people mentioned initial difficulties with balancing or finding the right air pressure for the balls, and a few noted that attaching their trainer was troublesome due to bolt accessibility. Additionally, a small portion of people felt that sprinting out of the saddle did not feel as realistic as in real life, and some found the product to be larger and heavier than expected.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction and recommending it as a... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the product's ease of setup... See more

Quality

Customers had positive experiences with quality, consistently praising the products as beautifully crafted,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed of shipping, even for... See more

Customer service

People report positive experiences with customer service, consistently describing it as stellar, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far a great experience. I am 65 and used an indoor trainer for over 25 years. Fatigue, soreness and numbness have always been a challenge on trainers. So far the added movement has helped to red... See more

Company replied

Rated 5 out of 5 stars

Exceptional experience having a home trainer that moves like a bike... standing movements are now natural and seating ones protect my back having pain after sessions. Really impressed by this fabulo... See more

Rated 5 out of 5 stars

The build quality of the Realplate React is excellent, and the setup was fairly straightforward and easy. For me, the difference in comfort during longer rides is remarkable – it feels so much mor... See more

Company replied

Rated 5 out of 5 stars

Thoroughly impressed with my new rocker plate. Quality is excellent, it arrived quickly, and it was so easy to set up; it has transformed riding on the indoor trainer. Riding feels so much more comfor... See more

Company replied


Company details

  1. Indoor Cycling

Written by the company

We are the leading supplier of Turbo training Rocker Plates around the world including the world famous Realplate


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Makes using a trainer for hours bearable

I don't normally review things but given TurboRocks is a smaller business I figured they deserve a good review for a fantastic product. I have a Tacx Neo 2T trainer and before I bought the TurboRocks Realplate I always found cycling on the indoor trainer a chore. I also constantly had issues with numbness and being super uncomfortable no matter what adjustments I made. I've had a professional bike fit that was perfect for outdoor riding which just was not compatible with the indoor trainer no matter what I tried.

I finally decided to bite the bullet and spend a good chunk of change on the Turborocks Realplate and i'm extremely happy I did. It's a night and day experience being on the indoor trainer now. The fore/aft and side movement has made cycling indoor not only feel much more natural, but also way more comfortable. I can spend hours zwifting without the pain I was getting within 1 hour previously without the Realplate. Shipping was fast, setup was easy, and they reached out by email to link setup advice and to make sure everything was good.

The only minor inconvenience was that they only provided two velcro straps to keep my Neo 2T in place and during sprints the trainer would slide forward slightly causing the front wheel riser to go off the edge. I purchased a couple more velcro straps for $5 from Amazon and attached them to the rear of the trainer which fixed this. That would be my only real complaint but doesn't really affect my overall opinion of the trainer because it's been absolutely fantastic and made me actually enjoy getting on the indoor trainer instead of dreading it.

8 January 2025
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Reply from TurboRocks Limited

Thanks a lot for the great review Mark, its really great when someone takes so much time to write about their experience with TurboRocks. I notice that you mentioned about the Neo straps. Is it possible for you to send me an image of your Neo on the Realplate so I can look and modify if required? Many thanks and keep rocking, Steve

Rated 5 out of 5 stars

Very well made product that performs…

Very well made product that performs under the bike. Delivered quickly and without incident. Support from the team was prompt and courteous. Would recommend everyone riding a trainer seriously to invest in this piece of kit. Makes a huge difference.

19 January 2025
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Reply from TurboRocks Limited

Thanks a lot Ben, great to hear your happy with everything.

Rated 5 out of 5 stars

Realplate React is Great!

Arrived much quicker than expected. Great communication from the company. Love the quality and appearance of my Realplate React! More importantly, it is a game changer for the indoor riding experience. I love the fore/aft and side to side motion, and I love that it can be adjusted to my own liking and feel. The motion feels natural and it feels like less stress on the body too.

2 January 2025
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Reply from TurboRocks Limited

Really nice review Megan. I hope you continue to love the Realplate? All the best, Steve

Rated 5 out of 5 stars

Great product turbo rocks

Great product, most importantly even greater customer support. Thank you so much.

13 January 2025
Unprompted review
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Reply from TurboRocks Limited

Thank you Stephen. I'm always here if you need me. Steve

Rated 5 out of 5 stars

Fantastic customer service from Steven…

Fantastic customer service from Steven (responsive & accurate information shared before purchase). Prompt delivery with the rocker plate very well packaged and regular updates informing me when to expect the courier. Have now used the product for 1-2 months and am happy overall. I have definitely noticed a minor improvement in ride comfort and the rocking motion also adds an extra element to focus on during monotonous indoor rides. I would just say that if you're looking at purchasing a rocker plate to solve discomfort issues, don't be disillusioned that it will immediately help. A properly fitted bike should be the priority.

19 November 2024
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Reply from TurboRocks Limited

Thanks Sam, great to hear you are seeing and feeling an improvement of sorts

Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, I didn’t want to wait weeks for my Rocker to arrive here in the U.S. I ordered on a Sunday evening 3 days before Christmas and it arrived Thursday the day after Christmas. And the ride is beyond my expectations. I have knee issues and there is less discomfort riding the Rocker than riding on the the road.

26 December 2024
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Reply from TurboRocks Limited

Great to hear the Realplate React is helping with the knee discomfort Ross. I hope it continues to help improving for you. All the best, Steve

Rated 5 out of 5 stars

Super product !

Thanks Steve to propose this product ! Thank you also for your reactivity

5 December 2024
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Reply from TurboRocks Limited

Its a pleasure Omar, thats what I am here for. I hope you continue to love the Realplate React

Rated 5 out of 5 stars

TurboRocks - great product, great customer service

TurboRocks make a great, quality product and couple that with outstanding customer service. This is the first rocker plate I have had so can't comment versus other products but the TurboRocks plate makes for an enjoyable, comfortable ride indoors. It takes a little fettling to get the pressure right in the inflatable balls but riding my stages SB20 has become really enjoyable. I've had this for a few months now and now we are in the middle of winter its getting plenty of use.
Thanks for a great product and great service

21 December 2024
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Reply from TurboRocks Limited

Your welcome Duncan and thanks for taking time to write a lovely review.

Rated 5 out of 5 stars

C&C: Competence & Courtesy

Long I waited before purchasing a rocker plate and I studied all the reviews and checked all the videos on YouTube about rocket plates, by all manufacturers.

I was captivated by the apparent simplicity of the Realplate React and my B-day was coming so I had to move fast. Some manufacturers do not deliver to Italy, some others did not answer but Steven replied immediately to my E-Mail and replied to all my questions, not just those about technicalities but about pretty much anything that came to my mind.

When I noticed I could pay in 3 installments I made up my mind and immediately carried out the purchase.

The Realplate arrived just on my B-Day (yesterday) and the instructions for the setup were clear so I figured it was easy... And in fact setting it up was easy but the rest was not.

This toy really changes the world of indoor cycling, not only do you have to find the correct air pressure for the balls, which is just a matter of feeling, but you literally have to get used to this new dimension of indoor cycling.

I did three short rides today, just one day after getting the Realplate. Yesterday I got on the bike and 10 seconds later I got off with my head spinning but today everything changed and I can really feel the bike is alive moving underneath me, especially in the climbs.

With more control I am positive I will enjoy my indoor rides a lot more so yes, it's expensive but it's worth the money you spend but remember: you need to re-learn the way you conceive indoor cycling with the rocker plate under your bike.

Let's say something else: Steve.

You see the long list of happy people who speak about the way he manages his business? I've had the same experience and mind we're basically in a busy moment, it's holiday now and every time I ask something, he replies.

The feeling is he's more a fellow biker than a mere business owner, and that's a big plus.

One day this Realplate will break down by sweat and tear but because of Steven I shall know no fear.

Want an example? I stepped on the pump and the needle almost snapped. I already know he will send me a spare one for free if I ask but he's too late, I already bought it. :-)

Man, this was a B-Day to remember!

20 December 2024
Unprompted review
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Reply from TurboRocks Limited

Gabriele, i'm so glad I paid a little part in making your Birthday so enjoyable and many thanks for hte great review. I hope the Realplate React gives you years of enjoyment but your correct, if you ever need any assistance in the future please let me know. Many thanks, Steve

Rated 5 out of 5 stars

Game changer

I was a little bit nervous ordering this because I was not sure what I was getting into but one of my friends has the same setup and he gave me a positive review. So I ended up ordering it after using this for a few rides. This truly is a game changer and what I like about it. It comes all preassembled. There’s nothing for you really to do. Love it

6 December 2024
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Reply from TurboRocks Limited

Thanks Bojan, I hope you and your friend have years of enyoyment with your plates?

Rated 5 out of 5 stars

Total game-changer!

Before we got our Realplate I could manage about 90 minutes on the bike before it got too sore to carry on. Now I feel great after 2 hours and am planning my first 100km ride next weekend! Treat yourself, you will be well pleased that you did!

1 December 2024
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Reply from TurboRocks Limited

Hope your 100k went well Tim, you are probably up to 200k now:) Many thanks for your review

Rated 5 out of 5 stars

best service i've ever encountered.

best service i've ever encountered.
the plate is absolutely great as well. using it for 3 weeks now and love it.

18 November 2024
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Reply from TurboRocks Limited

Wow, great to hear Thomas, many thanks for taking time to leave a review. All the best, Steve

Rated 5 out of 5 stars

2nd purchase.

2nd purchase.
Fantastic quality rocker plate.
Fantastic service and super fast delivery.
Highly recommend Turborocks , don't fall into the trap of the cheaper alternatives, the feel is superb along with the craftsmanship. These rocker plates will give you years of quality.

19 November 2024
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Reply from TurboRocks Limited

Thanks Nick, Grateful for your continued trust and support

Rated 5 out of 5 stars

Outstanding

Excellent product and likely the best on the market.

7 November 2024
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Reply from TurboRocks Limited

Thanks Stephen. I'd like to think so.......................

Rated 5 out of 5 stars

Very easy

Very easy. Prompt delivery.

4 November 2024
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Reply from TurboRocks Limited

Good to hear you found the process easy Mark. Please let me know if you ever need anything in the future. Steve

Rated 5 out of 5 stars

A must have!

I was throughly surprised at how fast it shipped from the UK to the US! Super easy setup and amazing first ride! Highly recommend for any indoor setup.

1 November 2024
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Reply from TurboRocks Limited

Thanks Creed, glad your happy with everything including the shipping time from the UK to the US. All the best, Steve

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