Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think the service and pass works fine, but I was disappointed when I purchased my pass to find that the activity I intended on booking was already sold out for the day (Acropolis entry in Athens). H... See more
Company replied
The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
Company replied
Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
Company replied
Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is quite useful
It is quite useful. If miniature wonderland is included in the package (maybe, price gets highder), it would be better. But, for tourists, it is best option. I do not need to worry about everything.
26 June 2026
Reply from Turbopass
Thank you very much for your feedback!
We are glad to hear that you found the pass useful and that it helped make your trip easier and more enjoyable.
We also appreciate your suggestion regarding Miniatur Wunderland. Feedback like this is very valuable for us and helps us improve and expand our offers for future travellers.
We hope you had a great time and would be happy to welcome you again on your next trip.
Kind regards
Your Turbopass Team
TurboPass was not as convenient as I…
TurboPass was not as convenient as I expected. You pay for the pass online, but then you still need to go to another place to pick up the actual tickets. This means extra walking, wasted time, and waiting in queues. For a tourist product, this is a big disadvantage. After paying, tickets should be available immediately and digitally, without needing to visit a separate collection point.
24 June 2026
Reply from Turbopass
Thank you very much for your feedback!
We understand your concerns and truly appreciate you taking the time to share your experience. Feedback like yours is very important to us as it helps us continuously improve our customer experience.
Please be assured that the complete digitalisation of our products is currently already in progress.
We hope you still had a great time during your trip and enjoyed your stay!
Kind regards
Your Turbopass Team
Perfect experience
24 June 2026
Reply from Turbopass
Thank you for your feedback! 😊
We’re delighted to hear that you had a perfect experience with the pass.
Best regards
Your Turbopass Team
Sehr gut
It was convenient and great to be able to purchase it easily on my mobile phone. I didn't know how to display the QR code, so it was a huge help when someone showed me. I haven't used it yet, but I'll make sure my phone battery doesn't run out.
24 June 2026
Reply from Turbopass
Thank you for your feedback! 😊
We’re happy to hear that you found it convenient to purchase the pass on your mobile phone. We also appreciate your comment about the QR code display – it’s great that you received help when needed.
We recommend saving your QR code offline or taking a screenshot in advance, and keeping your phone charged during your visit to ensure smooth access.
Best regards
Your Turbopass Team
It was hard to see what is available as…
It was hard to see what is available as needed.
22 June 2026
Reply from Turbopass
Thank you for your feedback.
We’re sorry to hear that it was difficult to clearly see what was available and what needed to be reserved or planned in advance. Your comment is very helpful, and we will take it into account to improve clarity and make the available options easier to understand.
Best regards
Your Turbopass Team
Reply from Turbopass
Thank you for your feedback!
It’s great to hear that your experience went smoothly. We also appreciate your suggestion regarding additional payment methods—this is very helpful and will be shared with our team for future improvements.
If anything is unclear, we’re always happy to help.
Kind regards,
Your Turbopass-team
Almost everything was fluent and well…
Almost everything was fluent and well organized within the ordering process. It is informative, fast, trusty and promising. The only thing that was not fully obvious for a while is the list of the attractions and that the entrance tickets to all the listed attractions are fully payed with purchasing the Turbopass City pass.
21 June 2026
Reply from Turbopass
Thank you for your detailed feedback!
We’re glad to hear that the booking process was smooth and clear for you overall.
We also appreciate your note regarding the attraction overview and will take this into account to make things even more transparent in the future.
We hope you enjoy your trip!
Best regards
Your Turbopass Team
Reply from Turbopass
Thank you for your feedback!
We’re glad everything went smoothly and you’re happy with the experience.
Best regards
Your Turbopass Team
Easy to use and covers a lot of…
Easy to use and covers a lot of attractions for a flexible amount of days and times
20 June 2026
Reply from Turbopass
Thank you for your great feedback!
We’re very happy to hear you’re enjoying the flexibility and variety of attractions.
Wishing you a wonderful time using your pass!
Best regards
Your Turbopass Team
Good cutomer service very approachable
Good cutomer service very approachable, very quick response and very helpful.
10 June 2026
Reply from Turbopass
Thank you for your feedback!
We really appreciate your kind words and are glad we could support you well. If you have any further questions, we’re always happy to help.
Best regards,
Your Turbopass Team
Good customer service
We had some trouble at site and could not use the pass but customerservice was very helpful and we canceled the pass and received a full refund. We gladly like to return some other time and use a new pass
6 June 2026
Reply from Turbopass
Thank you for your feedback! 😊
We’re really glad to hear that our customer service was able to help you quickly and that everything was resolved smoothly, including the refund process.
We hope to welcome you again in the future and provide you with an even better experience next time!
Best regards,
Your Turbopass Team
i paid for a rome city pass and charge…
i paid for a rome city pass and charge 226€ and now i have a essential pass which i didnt order...and have no access to hop on hop off.
no reply from support.
can't acess the app
7 June 2026
Reply from Turbopass
Thank you for your feedback.
We’re very sorry to hear about the issues you experienced with your Rome City Pass, especially regarding the incorrect pass version and missing Hop-on Hop-off access. We also regret that you did not receive a timely response from our support team.
Best regards
Your Turbopass Team
Very useful while traveeling Rome
Very useful while traveeling Rome , Italy.
May be need to focus on various emails for tickets
4 June 2026
Reply from Turbopass
Hello,
Thank you for your positive review!
We are delighted to hear that you found the Rome Essential Pass useful during your trip and that it helped you enjoy your stay in Rome.
We also appreciate your feedback regarding the ticket emails. We understand that receiving information from multiple emails can sometimes be confusing, and we are continuously working on making the process even clearer and more convenient for our customers.
Thank you for choosing Turbopass, and we hope to welcome you again on a future trip!
Kind regards,
Turbopass Team
Good value and easy to use system for…
Good value and easy to use system for accessing tickets and other info. Thanks.
3 June 2026
Reply from Turbopass
Thank you for your feedback! 😊
We’re delighted to hear that you found the pass to be good value and that the system for accessing tickets and information was easy to use. That’s exactly the experience we aim to provide.
Best regards
Your Turbopass Team
Pass is helpful, but there were some problems
Good part is the pass covers a good options, but we had lot of issues while booking and while using the tickets.
- After the details are provided to book the pass, I again had to provide details to book individual tickets for each tour like Eiffel Tower, Louvre Museum etc which is a tedious process
- For Eiffel tower, we still had to stand in the queue to get the tickets even though we had booked the time slot
- River Cruise, Ballon de Paris Generali and Paris virtual room worked without any issues
- Wrong tickets were shared in the email for Louvre Museum where the entry was not allowed. I had to write email to the support to get valid tickets, which the support team responded quickly but I lost 2-3 hrs trying to figure out how to get required help
- Wrong ticket was shared in the email for Palace of Versailles which was not known until the security said this ticket is already scanned and they will not allow me to go inside. After some discussion they agreed to allow me because only one ticket was having issue out of 8 tickets in our group
- It would be helpful if a phone number is also shared for quick help
- A video guide would be great to know the process for each individual tours
Hope the issues will be addressed
2 June 2026
Reply from Turbopass
Thank you for your detailed feedback. 😊
We’re glad to hear that you enjoyed the variety of attractions included in the pass and that some experiences worked smoothly for you. At the same time, we sincerely regret the issues you encountered with the booking process and the incorrect tickets for some attractions, as well as the time this caused during your trip.
Your comments regarding clearer instructions, faster support options (such as a phone number), and additional guidance like video tutorials are very valuable. We will definitely take this into account to improve the experience for future travelers.
Best regards
Your Turbopass Team
It was so easy to book!
2 June 2026
Reply from Turbopass
Hello,
thank you very much for your positive feedback.
We are delighted to hear that the booking process was so easy and smooth for you.
We wish you a wonderful trip and lots of great experiences. If you have any questions, our customer service team is always happy to help at kontakt@turbopass.com.
Your Turbopass Team
Definitely Worth It
We are extremely happy with our purchase. This pass made it easy for us to do all we wanted to while visiting Barcelona for an afternoon. The only reason I gave 4 out of 5 stars is because you are assigned a time for Sagrada Familia and Park Guell, and you cannot select a time. We were on a cruise so the time assigned for the Park did not work for us to see and return to the boat, so we had to buy a separate ticket elsewhere in order to reserve the time we wanted for the Park. We were able to do 5 different activities in an afternoon and the pass was easy to use. The customer service was fantastic. We will consider doing this pass again in the future.
2 June 2026
Reply from Turbopass
Hello,
thank you very much for your detailed feedback.
We are delighted to hear that you were able to enjoy so many attractions during your time in Barcelona and that you found the pass easy to use. It is also wonderful to hear that our customer service team was able to assist you and contribute positively to your experience.
Thank you as well for your feedback regarding the assigned entry times. We understand that fixed schedules may not always fit perfectly with every travel itinerary, especially when visiting on a cruise schedule.
We truly appreciate your feedback and are pleased that overall you were happy with your Turbopass experience. We would be delighted to welcome you again on a future trip.
Your Turbopass Team
Booking was easy
6 June 2026
Reply from Turbopass
Hello,
thank you very much for your positive feedback.
We are delighted to hear that the booking process was easy and straightforward for you.
We wish you a wonderful upcoming trip and lots of great experiences. If you have any questions before or during your journey, our customer service team is always happy to help at kontakt@turbopass.com.
Your Turbopass Team
Reply from Turbopass
Hello,
thank you very much for your positive feedback.
We are delighted to hear that the Turbopass was easy and hassle-free to use for you.
We wish you a wonderful trip and lots of great experiences. If you have any questions during your journey, our customer service team is always happy to help at kontakt@turbopass.com.
Your Turbopass Team
All was good!
29 May 2026
Reply from Turbopass
Thank you for your feedback! 😊
We're delighted to hear that everything went well and that you had a positive experience.
Best regards
Your Turbopass Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.