I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company details
- Web Hosting Company
- e-Commerce Solution Provider
- Internet Marketing Service
- Payment Service
- Website Designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
516 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Satisfied
When I called, there was no long wait time. The first customer service rep was responsive, attentive, and immediately knew which customer service rep in another department I needed to speak with. The second customer service rep was professional, knowledgeable, and very nice. Listened patiently while I rambled on about my issue, then patiently took me step by step, and the problem was resolved.
19 April 2026
I still have not able to access my webp[ages to edit…
I still have not been able to access my pages to edit. I had place a phone call and opened a ticket on march 27 they closed ticket on april 7th without fixing anything this customer service is horrible. i ahv epaid for my site untilsept /oct of 2026 and i cannot access my web p[ages to edit anything i cannot even see the pages in edit section
7 April 2026
knew what he was doing
19 April 2026
You don’t respond to my questions
You don’t respond to my questions. Ignoring me gets zero stars
15 April 2026
very help quick respounse
18 April 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear you found our support very helpful with a quick response. We appreciate you taking the time to share this.
Setting up my account was smooth and…
Setting up my account was smooth and easy..i recommend this to everyone
15 April 2026
Reply from turbify.com
Thank you for your great review. We’re really happy to hear that setting up your account was smooth and easy, and we truly appreciate that you’d recommend us to everyone.
The ability to reach Turbify customer…
The ability to reach Turbify customer support is extremely important. Please keep it up
18 April 2026
Reply from turbify.com
Thank you for sharing this. We completely agree that being able to reach Turbify customer support is extremely important, and we’re committed to keeping that level of access and assistance in place. Your encouragement means a lot to our team.
Always of great help
18 April 2026
Reply from turbify.com
Thank you for your review — we’re glad to hear our team is always of great help to you, and we really appreciate your continued trust.
I was very pleased with the knowledge…
I was very pleased with the knowledge and guidance I was provided.
18 April 2026
Reply from turbify.com
Thank you for your review. We’re very glad to hear you were pleased with the knowledge and guidance our team provided, and we truly appreciate you taking the time to share your experience.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear you found our representative’s language and accent easy to understand. We appreciate you taking the time to let us know.
Beware
When you try for over 3 months to get them to change to a new form of payment and customer service or any of the other numerous individuals we have spoken with can not HELP only blaming our card for problems paying them. WE have spoken with them several times throughout this ordeal and they can find nothing wrong on our side.
After 21 years of using them, and various other problems since Turbify took over from Yahoo, sorry I'm Done
17 April 2026
Fast Service
15 April 2026
Reply from turbify.com
Thank you for your review — we’re glad to hear you experienced fast service, and we really appreciate you taking the time to share that with us.
I’m trying to stop a monthly billing…
I’m trying to stop a monthly billing from a cancelled service and your customer service people can’t find the account
14 April 2026
Excellent service
The professional that helped me was clear in her instructions and patient. She showed genuine interest in solving my problem
17 April 2026
Reply from turbify.com
Thank you for your thoughtful feedback. We’re delighted to hear that the professional you spoke with was clear in her instructions, patient, and genuinely interested in solving your problem—we’ll be sure to share your kind words with her and the team.
Ads showing in emails; have been a customer for years and…
I have been a customer for years and ads are showing up in my business email.
Issue needs to be fixed.
1 April 2026
Unprompted review
Polite and professional and explained…
Polite and professional and explained how to solve my issue
14 April 2026
Reply from turbify.com
Thank you for your feedback. We’re glad to hear our representative was polite, professional, and clear in explaining how to solve your issue, and we appreciate you taking the time to share your experience.
Cancellation of automatic subscription is difficult
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because it is "too early". I am trying to cancel my Turbify service effective at the end of my current paid subscription term in August (we are retiring). According to Turbify, I must cancel at least 32 days prior to the automatic subscription renewal. However, I cannot inform Turbify now that I want to cancel effective on my August renewal date. UGH.
14 April 2026
Very difficult to understand agent
Very difficult to understand agent, and issue was not resolved. I still do not know why I can’t purchase a domain.
14 April 2026
Reply from turbify.com
Thank you for your review — we’re glad to hear you experienced excellent customer service, and we truly appreciate you taking the time to share that with us.
The courtesy shown.
17 April 2026
Reply from turbify.com
Thank you for your review — we’re glad to hear you appreciated the courtesy shown by our team, and we truly value you taking the time to tell us.
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