tunefulhair.com Reviews 

372
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, noting it is soft, full, true to length, and features excellent HD lace that blends seamlessly. People highlight the hair's durability, minimal shedding, and ease of styling, often describing the lace as thin and easy to melt. Reviewers frequently commend the responsive and helpful customer service, alongside fast and reliable shipping that often arrives earlier than expected. However, some customers noted significant issues with order processing and delivery times, experiencing delays and lack of tracking. A few also felt the product quality did not match expectations, describing hair that felt synthetic, shed excessively, or melted with heat. Additionally, some reviewers were not happy with customer service, citing disregarded requests or unhelpful responses.

What people talk about most

Product

Customers had positive experiences with product, often praising the hair's quality, softness, and fullness,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the hair as beautiful, soft,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping, neat packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

The company has a very good customer care team who reaches out to you and ensures you have been satisfied with your purchase or purchase to be. Quality at the best price I would 10/10 recommend

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more


Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(372)

315 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

13x6 28 inch ginger curly deep wave

I bought a 13x6 28 inch ginger deep wave and when I say baby!!!! I love this wig. It is very thick, curls are defined and true to length. Easy to bleach the knots and definitely human hair. No shedding or tangling! The color is so vibrant and great for all seasons!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I love

I love, the density length color and just the entirety of this unit. I love how true to description Tuneful hair is always. Tuneful is by far my overall favorite hair vendors ever, I definitely would repurchase again and again!

23 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Customer service for tracking was good, but I asked for a custom wig and they said they would do it, they sent me a regular wig on a regular cap I asked for 1b roots on a small cap. wig was 200 dollars, it is not full human hair either. I took the hair out the pack it was super hard so I had to wash it before wearing it, it was matting up so bad I told them and all they could offer was 15 dollar discount on a 200 dollar wig, not a offer to send another wig that is actually fully human hair. very disappointed and will not be ordering again.

- Response to your response tuneful: I did email you all and told you all that I was not satisfied with my order and all you could offer me was 15 dollars when the wig was 200 dollars. so that is not a true statement, the moment I emailed you all and stated my concerns something should have been done whether it was a full refund or a new wig.

10 February 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend, so sorry for replying to you late.
We do wig customization for free and we are truly sorry the customized wig didn't fit you.
But we promise all of our hair on our website are 100% human hair , you can do a professional human hair test (you can find tutorials on YouTube) , if it was not 100% human hair , you can contact our after-sales service to get refund of 3 times the order amount . May you can find some tutorials about how to conditon the wig , how to use hair for long time , quality is one side , how to maintain it is also important , any problems you can back to us , we will be always here with you

Rated 1 out of 5 stars

reply based on merchant review

I just sent a review several days ago about Tuneful Hair fraudulent practices! I cancelled my order and requested a full refund after waiting 9 days for the hair. i notified pay pal after not receiving a refund and filed a claim. I was immediately reimbursed and forwarded an email to this merchant to show the order was cancelled via pay pal. Although the Merchant was advised, the hair was still shipped with a delivery date set for today. Im not going to accept the order to avoid being billed because i did not make another purchase with this company! I’ve already notified pay pal about this unauthorized purchase and will have to follow up with my bank as well! Wow, this place is thirsty!

3 February 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend
So sorry for the inconvience.
The package was shipped out before we got your notice that you want to cancel it.
The wig you chose takes 3-5 days of crafting, and we are very sorry for keeping you waiting.
You can check if you like the wig when you receive it,if you don't like it, we will help you process the return.
We are willing to send you an extra discount for your next order, hope you can feel better.

Rated 5 out of 5 stars

It’s great

Really liked the quality of the hair I got the 13x6 highlighted lace front. The lace was hd and really transparent. Ways to work with when laying down the lace was really easy with the quality of the lace. Would definitely recommend! 😁

16 January 2026
Unprompted review
Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and genuine they are as a company overall. So happy to work with them.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Just My Luck

I placed my order and it came 3 WEEKS LATER! I ordered an HD lace and got a regular transparent lace wig. Wig was suppose to be pre plucked and it WAS NOT! Paid about $160 and first offered me $15 refund and later $35, to avoid a full refund. According to the emails they told me they don't pre pluck for ready to wear and returns are not easy as stated on their site. Still waiting on the return to reach and my full refund. Will update!

On the other hand I shopped at Megalook and they are a much better option. Wig came as described.

Emailed customer service the same day I received it, took pictures and sent and the person said " this hair looks brown are you sure you didn't switch the hair" all in an attempt to not accept fault.

5 February 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend
So sorry for this inconvience.
I just checked the email record, the hair looks brown in the first pic you sent us is because you were standing under a yellow light. In the new pics you sent us, the hair color is natural black.
The wig we sent you is an HD lace wig with slightly plucked hair, since some of our clients don't like the hair to be plucked too much.
If you don't like the wig, we can help you process the return.
Hope you can give us a chance to help you solve the issue.

Rated 5 out of 5 stars

Love this hair down

Love this hair down! Very soft and long lasting! Doesn't have a strong odor, hair was able to do multiple styles and maintain minimal shedding! Truly top quality hair!

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Scamming at its finest

I only ordered this wig because one of my favorite influencers rocked it so well . I’ve placed my order for my wig on Tuesday the 27th . It’s been at least 5 business days & I still don’t have any shipping details. Customer service sounds like a child ! Very unprofessional! I’m a small influencer & I will be making a video about my experience.

26 January 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend. We are truly sorry for this inconvience.I just checked with our warehouse and your wig will be shipped out within 48 hours, and you will get an email for the tracking number after that. Please check our emails so we can fix this issue for you.Hope you can give us another chance.

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