Tulle & Chantilly Reviews 

231
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Excellent experience! Bridal party of six ordered individually but our rep was so helpful and coordinated the orders including a custom size for one girl. Shipment time ranged from 3-5 weeks as stat... See more

Company replied

Rated 5 out of 5 stars

I received the dress today & it’s beautiful & fits perfectly! Thank you Tulle & Chantilly!!! The dusty blue color is exactly what my sister (the bride) and I want. After place the order, they send... See more

Rated 5 out of 5 stars

I was the winner of 6 free bridesmaids dresses from an online giveaway. I chose the Sleeveless Tulle Long Bridesmaid Dress with Halter Neck TBQP359, in Burgundy and the dresses are actually far more b... See more

Rated 1 out of 5 stars

If zero stars could be given, I'd do that. My fiancée ordered outfits for her bridesmaids for our wedding from Tulle and Chantilly and the experience has been awful. The website advertised 4-5 weeks f... See more

Company details

  1. Wedding Service
  2. Association or Organization

Information provided by various external sources

Tulle & Chantilly is an online shop specializing in bridesmaid dresses, bridal gowns, bridesmaid gifts, robes and wedding accessories. We are here to help brides and bridesmaids to choose the perfect dress and other wedding items for the big day.


Contact info

4.2

Great

TrustScore 4 out of 5

231 reviews

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4.2

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(231)

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Rated 5 out of 5 stars

great and stress free

I bought a bridesmaid dress hoping it would actually get to me. I did a custom fit and it was only a little big that I was able to fix with my local seamstress. The dress was beautiful and the color was exactly what the bride wanted

2 February 2020
Unprompted review
Rated 5 out of 5 stars

Great experience!!

We have ordered 3 dresses (all at different times) using your custom gown feature. Each one arrived fitting perfectly and quickly!! I was highly skeptical of ordering dresses online, but it was a great experience. Thank you!

22 January 2020
Unprompted review
Rated 5 out of 5 stars

Daughter's Bridesmaid dress

My daughter ordered her bridesmaid dress a few weeks ago. The staff communicated very well to ensure all questions were answered. The dress delivered in less time than anticipated. It arrived with the size exactly right, beautiful color, and very stylish. Very happy! My daughter is so excited! Thank you Tulle & Chantilly!

8 January 2020
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Dear Jerod,

Thank you very much for taking your time to write your review. We are happy to know that you and your daughter are satisfied with the dress. Thank you again for your recommendation.

Best Wishes,
Sophie

Rated 5 out of 5 stars

So happy with the dress!!!

The dress came 2 weeks faster than I anticipated, it fit me perfectly and the colour was just gorgeous! The quality is great, I am so happy with the dress. And the customer service was good (besides the time issues since we live in different time zones), they really try to fulfil all your wishes. 10/10 will be ordering again when I have another big event coming.

5 January 2020
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Dear Tanaja,

Thank you very much for taking your time to write your review. We are happy to know that you are satisfied with the dress.

Thank you again for your recommendation. We hope we have the opportunity to serve for you again and we must let you experience our perfect five-star service next time.

Best Wishes,
Sophie

Rated 5 out of 5 stars

Amazing Old Fashioned Customer Service

I needed to order dresses for both of my girls and unfortunately, neither fell into the ‘standard size’ category. While I had just accepted the fact that I would be paying additional money to have these items altered once received, I was very pleasantly surprised when I was contacted about the size choices I made and it was suggested that custom sizes were used instead. Both dresses came super quick and fit perfectly! You don’t find this kind of customer service much any more and I found the experience to be truly satisfying. I would highly recommend!

24 December 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Dear customer,

Thank you very much for taking your time to write your review. We are happy to know that you and your girls are satisfied with the dresses.

Tulle and Chantilly offers a full suite of sizes from 0-20 and a free custom size service. We do everything we can to make sure the dress will fit perfectly for women of all shapes and sizes.

Thank you again for your recommendation. We hope we have the opportunity to serve for you again and we must let you experience our perfect five-star service next time.

Best Wishes,
Sophie

Rated 5 out of 5 stars

I would definitely order from this…

I would definitely order from this website again! Sophia helped me figure out the correct size to order and was very patient with me! (i was doing everything at work and could respond right away) The staff that I have dealt with has been wonderful. The dress came right on time like they said it would and fits almost to the T! (just have to get it hemmed and the chest taken in, i'm not gifted in either of those areas)

Thank you for great service!

17 December 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Dear Samantha,

Thank you very much for taking your time to write your review. We are happy to know that you are satisfied with the dress.

Thank you again for your recommendation. We hope we have the opportunity to serve for you again and we must let you experience our perfect five-star service next time.

Best Wishes,
Sophie

Rated 1 out of 5 stars

really poor quality, too tight and short

The quality of the fabric of the dress was really poor (cheap fabric not according to the price paid). It was shipped from China, not USA as expected (American website). Despite providing all the measurements and confirming them with the company the dress was too tight and short

10 December 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi Maria,

First please accept our sincere apologizes for all inconvenience. It was not our intention to put any of our customers in a difficult position.

Could you please let us know your oder number or email you used when place the order? We would love the chance to talk with you further to address these concerns. If you are interested please contact us at service@tulleandchantilly.com.

Thanks and so sorry again.

Best Wishes,
Sophie

Rated 5 out of 5 stars

The best!!!

These dresses were perfect for my bridesmaids! I chose canyon rose for my November wedding and it was beautiful with our navy suits. The girls ordered their dresses a few months apart, but there were no differences in color. They were able to put in their measurements and did not have to alter! We were all so pleased with the speed of delivery, quality of dresses, and customer service. And you can't beat the price! I will 100% recommend Tulle & Chantilly for any formal gown!

6 December 2019
Unprompted review
Rated 5 out of 5 stars

All around amazing

From day one Sofia was communicating with all the ladies who ordered! The dress is beautifully made and accomodations were made with the sizes no problem. Customer service was impressive! Sofia your amazing thank you and your wonderful staff for the great experience.

3 December 2019
Unprompted review
Rated 4 out of 5 stars

Thanks a million 🌼

I loved the dress a lot😍💖 the fabric and the design match the photo exactly. It fits me perfectly I'm so glad.
Thanks a lot and hopefully buying again in the future 😉

28 November 2019
Unprompted review
Rated 5 out of 5 stars

A great buying experience.

The dress we ordered was great and custom fit and it was very good quality. I would not hesitate to recommend this company. They respond very quickly and are efficient with communication.
We did not expect it all to go so well and it's a worry ordering something like bridesmaid dresses online, but it was worth it and there was such a good choice of styles to choose from in the colour we wanted.

Thank you.

18 November 2019
Unprompted review
Rated 4 out of 5 stars

Easy Bridesmaid Dress Buying Experience.

The dress was easy to buy and reasonably priced.

My only complaint....I feel like their should have been options on the skirt length. I understand its easier to make a standard length, but the seamstresses are chopping off so much length that the fabric gets wasted.
I think there could just be a better option for the skirt lengths like their are for hips/bust/waist....My thought is, if someone wants to error on the side of extra long because of their heel height, they could by a dress that is X inches in length, but if a buyer knows the heel is only 1-2 inches high and they are only 5-5.5 ft tall, there is no need to buy a dress that is drowning them, just to cut off and waste the material.

I am sure there is a give and take in your business and its cheaper to lose material than it is to pay someone to be more intricate in their hems since that could cause longer lead times. But maybe a 2 length option for each size range could be the compromise. This is just my observations with dresses as whole.

Overall the dress experience was easy and would use again if needed!!!

14 November 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi Jessica,

Thank you very much for your review. We are very happy to hear from our customers, which will help us to know what else we can do.

In the fact, we provide free service of custom size for our customers. Also we can custom the skirts lengths. Just provide us your exact measurement. Sorry for we didn't confirm with you clearly this time.

Thank you again for your recommendation. We hope we have the opportunity to serve for you again and we must let you experience our perfect five-star service next time.

Best Wishes,
Sophie

Rated 2 out of 5 stars

I ordered blue swatches (5 swatches)…

I ordered blue swatches (5 swatches) paid $10 dollars for shipping. I sent it to my parents house due to packages getting stolen from my apartment. My parents told me that even though I paid for postage it did not cover enough. The mailman reported it did not cover the rate. My parents had to pay $3 dollars additionally for shipping swatches! I mean come on! Get a flat rate. The quality is alright for swatches but pretty upset that I had to pay so much for a tiny bit of fabric. A big rip off.

12 October 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi Rachel,

First please accept our sincere apologizes for all inconvenience. It was not our intention to put any of our customers in a difficult position.

In fact we have paid all the fees and you do not need to pay the courier. Could you please let us know your oder number or email you used when place the order? We would love the chance to talk with you further to address these concerns. If you are interested please contact us at service@tulleandchantilly.com.

Thanks and so sorry again.

Best Wishes,
Sophie

Rated 5 out of 5 stars

Great service

Great service! Quick shipping! And good quality skirts! Just what we were looking for.

23 September 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi dear,

Thank you very much for taking your time to write your review. We are happy to know that you are satisfied with the dresses.

By the way, we are looking forward to your photos of the wedding. (^_−)☆

Best wishes.
Sophie

Rated 5 out of 5 stars

I’m always so skeptical about ordering…

I’m always so skeptical about ordering online but the dresses came in just a couple of weeks like they said they would and the quality of the dresses were amazing. Two of my bridesmaids ordered with custom sizing and they fit them perfectly!

27 August 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi Gabrielle,

Thank you very much for taking your time to write your review. We are happy to know that you are satisfied with the dresses.

We understand everyone is not made from a cookie cutter, we offer four different lengths and sizes 2-20, we want everyone (and their wallets) to feel totally taken care of! We are most proud of something that we do CUSTOM SIZE for our clients for free. Because everyone is unique!

By the way, we are looking forward to your photos of the wedding. (^_−)☆

Best wishes.
Sophie

Rated 5 out of 5 stars

Excellent service, beautiful dresses

Excellent experience! Bridal party of six ordered individually but our rep was so helpful and coordinated the orders including a custom size for one girl. Shipment time ranged from 3-5 weeks as stated. Color and style are beautiful. Fit was great (once we got everyone to understand you need to order by measurements!). Can’t wait to see these at the October wedding !!!

13 August 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi GinnyK,

Thank you very much for taking your time to write your review. We are happy to know that you are satisfied with the dresses.

We are most proud of something that we do CUSTOM SIZE for our clients for free. To ensure that the dress is going to fit you perfectly, we advise you get the help of a family or friend and measure everything 2-3 times to be certain. Also, follow our fit guide before you make your measurement. We are very happy that you have done these things and achieved perfect results.

By the way, we are looking forward to your photos of the wedding. (^_−)☆

Best wishes.
Sophie

Rated 5 out of 5 stars

Super easy, and perfect

The dress came ready to go and fit perfectly - just be sure to take your measurements like they said. I went to the tailors and had the person there measure me and then sent that info to them! Love the color, and the material is really nice!!

6 August 2019
Unprompted review
Tulle & Chantilly logo

Reply from Tulle & Chantilly

Hi Hollie,

Thank you very much for taking your time to write your review. We are happy to know that you are satisfied with the dresses.

We are most proud of something that we do CUSTOM SIZE for our clients for free. To ensure that the dress is going to fit you perfectly, we advise you get the help of a family or friend and measure everything 2-3 times to be certain. Also, follow our fit guide before you make your measurement. We feel very grateful to you for finding a tailor to measure. Although it was a little troublesome, it ensured the final effect of the skirt. Thank you!

By the way, we are looking forward to your photos of the wedding. (^_−)☆

Best wishes.
Sophie

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