Terrible service, I ordered a bath and still haven't received it a month after I got the email to say it was shipped. No correspondence and nobody answering the phone or returning my phonecall when I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bath received promptly and customer services called me once I’d ordered to discuss options , which I’m glad they did . Bath looks great and it’s all plumbed in and ready to commission which will be... See more
Company replied
Avoid Avoid Avoid! Based in spain, no address, called the number and spoke a lady who was very rude when I asked a few questions on how vat is not charged by customs on arrival in the Uk, I told her... See more
Company replied
I got a bathtub whirlpool jacuzzi and am extremely happy with it and the company was very good at keeping me up to date with any information i needed like delivery etc the lady I spoke to was very... See more
Company replied
3.0
Average
36 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service, I ordered a bath and still haven't received it a month after I got the email to say it was shipped. No correspondence and nobody answering the phone or returning my phonecall when I leave a message. AVOID...
7 January 2026
Unprompted review
Great Company - Great Spa Bath
Firstly I am disappointed to read other negative reviews. I have had nothing but excellent service from this company. I have spoken on the phone and received exceptionally helpful and kind responses. I purchased the Spatec Whirlpool Bathtub – Nova 170 ECO Complete with headrests, bluetooth etc. I am DELIGHTED with it. It has a waterfall style tap to fill the bath, it comes with a shower attachment which is perfect for washing your hair. It has underwater relaxing lighting which runs through a series of lovely colours and it has 28 jets which you can choose a combination of or have them all. It has a minumum to maximum setting (I have not needed it to be on Maximum as the jets are really powerful) I can have the jets massage my back and shoulders or just the ones on the bottom bubbling away. I also opted for the bluetooth function so I can listen to my music whilst in the tub. The control panel on the bathtub paired easily with my phone. I absolutely LOVE IT. It was delivered to my garage by the driver who wheeled it in on a pallet. I was kept informed all the way through from ordering to the shipment date to the carrier - everything was emailed to me as it happened. My plumber installed it and tested it and it worked perfectly first try. I use it very often so I am expecting a big water bill but it is definitely worth every penny.
31 July 2025
Unprompted review
Reply from Tubhome
Thank you so much for your wonderful review and for taking the time to share such a detailed experience! We only recently started collecting reviews on Trustpilot, so it truly means a lot to us when happy customers like you share their feedback.
We’re thrilled to hear how much you’re enjoying your Spatec Whirlpool Bathtub – Nova 170 ECO and that every feature is living up to your expectations. It’s also great to know the delivery and installation went smoothly ( we must say the delivery is made at street level and this must on been an exception of Dachser to of taken the order up to your garage ! how nice of them ) and that you’re already making the most of the jets, lighting, and Bluetooth functions.
Your kind words about our service are greatly appreciated by the whole team — we always aim to offer helpful and friendly support at every step.
Thank you again for your trust and for recommending us. We wish you many more relaxing moments in your new bathtub!
Long delivery time
Long delivery time. Delivered by one person and left on drive in rain because is too heavy.
15 July 2025
Unprompted review
Reply from Tubhome
Dear Customer,
Thank you for your feedback, and we're sorry to hear about your concerns.
Please kindly note that we ship from Spain, and the estimated delivery timeframe is between 10 to 13 working days (excluding weekends). Your order was delivered on the 14th working day, which is within the expected window.
Regarding the delivery method, as clearly stated in our delivery terms, the service is curbside delivery only. This means the transport company is responsible for unloading the product at ground level. Entry into private property, placement, or installation is not included in the standard delivery.
We truly regret that weather conditions were unfavorable at the time of delivery, but unfortunately, this is beyond our control. We recommend customers prepare for arrival accordingly, especially with large and heavy items.
Sorry for the inconvenience or if you were not aware of this and we hope you at least happy with your purchase.
Regards
The first use of this bath seemed…
The first use of this bath seemed pretty good. The jets and air bubbles seemed the work well. A few of the air jet covers came off but they just needed to be screwed back on. We didn’t check to ensure these were tight prior to using. It had been a while since receiving until we got to use it as this was part of a big renovation project.
6 June 2025
Unprompted review
Reply from Tubhome
Thank you for sharing your experience!
We’re delighted to hear that your first use of the bath went smoothly and that the jets and air bubbles are performing as expected. It’s quite normal for air jet covers to loosen slightly during transport or storage—simply giving them a firm hand‑tightening before your first use is a quick and easy step we recommend.
We understand large renovation projects can lead to a gap between delivery and first use. Please feel free to reach out if you encounter any other questions or need assistance as you continue enjoying your bath. We’re here to help!
We ordered a whirlpool bathtub
We ordered a whirlpool bathtub, we found the company was easy to deal with. The shipping of the bath was efficient and we could follow its progress online. the bath was delivered on its arranged date. we think the bath is good quality and everything works well.
26 May 2025
Unprompted review
Reply from Tubhome
Good morning
Thank you for your review we are very glad you are happy with your purchase.
Regards
Mixer faulty and won’t bother to help…
Mixer faulty and they won’t bother to help… at all
26 May 2025
Unprompted review
Reply from Tubhome
We are sorry if you feel this way and must say we always help as much as we possibly can .
We believe this is with regards to your case of limescale on your taps.
Unfortunately warranty does not cover limescale we hope you understand,
Limescale is primarily caused by mineral deposits in hard water. This affects any tap, regardless of quality, especially where water frequently evaporates (around spouts, handles, or joints).
Sorry for the inconvenience and we have the replacement part if you need.
These are our warranty conditions.
Wow what a great quality bath
Wow what a great quality bath. It arrived ahead of the expected delivery date and the delivery driver was really helpfull. Over the moon with my purchase.
21 March 2025
Unprompted review
Reply from Tubhome
Thank you for your lovely review makes us very happy
Regards
Great customer service
Great customer service, bought the bath with ease. I bought the whirpool back in black the Bath is amazing and great quality. Only down side I found was the delivery company they use, just do kerb side drop off, needing 3 peope (the driver didn't help) to get it in my house.
21 March 2025
Unprompted review
Reply from Tubhome
Thank you for your review and for letting us know you are happy, to include your feed back.
We are very Sorry if your delivery was a bit more complicated, the delivery is made at street level yes depending on the address or location it can be closer or perhaps in your case it was a bit more difficult, we will take note for the transport company we use and keep trying our best.
Regards
Stay away from this company
Ordered a set of hot tub steps. They’re very flimsy and weak. Wanted to send them back but the company is based in Spain. The return would cost more than the item. Be careful with this company and don’t fall into the same trap as us
21 March 2025
Unprompted review
Reply from Tubhome
Good morning
You have already left your review before and it was replied to.
For if you have not read our reply it is underneath, we are sorry but we are a legal company and our clients are very happy sorry if you do not feel the same way, we do not believe it is fair you blame us for not knowing that we are based in Spain, either ways we have tried our very best and apologised many times.
Regards
I purchased a Spatec Nova 180
I purchased a Spatec Nova 180 - Model : ECO, and i am very pleased with the product, it looks fantastic in my new bathroom and is a very good spa bath, the service i recieved from the team was excellent and the bath although delivered from Spain arrived before the delivery date, i would recommend these guys and would buy from them again!!
4 October 2024
Unprompted review
Reply from Tubhome
Thank you very much for your lovely review, we are very glad you are happy.
Kind Regards!!
A beautiful corner spa bath.
I ordered a spa corner bath, and we are so pleased with it, it came exactly when Tumhome said it would, and it is a beautiful bath, we love it.
14 June 2024
Unprompted review
Reply from Tubhome
Good morning
Thank you for your kind review.
We are so happy you are pleased with your purchase.
Regards
Purchased the 130 jacuzzi
Purchased the 130 jacuzzi, the service was great and they provided information all the way and were very helpful. Have used the jacuzzi a few times since I brought it and can say it was great
7 August 2024
Unprompted review
Reply from Tubhome
Thank you so much for your review
Regards
They don’t even deserve 1/5 . Avoid
They don’t even deserve 1/5. I can’t put 0. Please avoid. Really a poor service and product with a real lack of professionalism and ethic in business .horrible service and product. They don’t manufacture. They only distribute from Spain without any garantie of the product. Poor service and product. Most of their products are defected. Once you bay the bath. Don’t expect any help to get a problem solved. Don’t expect to get a product replaced or returned. Avoid Avoid Avoid
29 July 2024
Unprompted review
Reply from Tubhome
Good afternoon
Unfortunately we cannot find any details or an order reference to identify your order and at least be able to review your case and respond regarding.
All we can say is SPATEC is our own Spanish brand being manufacturers ourselves, you can find all information and company details on our website and under legal notice, We receive from Asia our acrylic and bases but our warehouse is based in Spain with any spare parts available within or out of warranty period.
We are sorry you feel this way and would really appreciate if we could have your reference to review what has happened.
Our clients are very happy and we always do the very best we can, we really do not know what experience you have had but we try and give the best customer service also trying our very best for our customers 100 % satisfaction.
We have are terms and conditions here where you can read all about returns , replacements and all legal company conditions:
https://www.tubhome.co.uk/terms.
All of our products have 2 years warranty by Law you can find on the same link our warranty conditions.
For any enquiries do not hesitate to contact us
Kind regards
Phone: 012 1260 5029
Phone assistance hours: M-F 8:00-16:00
Email: info@tubhome.co.uk
The customer service is very good…
The customer service is very good answer every email plus phones calls. My bath was delivered perfectly and is everything they advertised it to be.
1 July 2024
Unprompted review
Reply from Tubhome
Thank you for your kind review Andi and have a lovely day
Regards
Reply from Tubhome
Good afternoon
Thank you very much for your kind review.
KInd regards
Spa bath .
Bath received promptly and customer services called me once I’d ordered to discuss options , which I’m glad they did . Bath looks great and it’s all plumbed in and ready to commission which will be next week .
Good value for money and seems excellent quality .
I shall return on here if I have any issues with the bath once commissioned , but no complaints so far . All good . David .Stockport.
29 February 2024
Unprompted review
Reply from Tubhome
Thank you for your kind review , we hope you are 100 % satisfied with your purchase and all works perfect!
Regards
recently ordered a buthtub from them
recently ordered a buthtub from them. Communication was good and delivery expectations clear. Price is very compatitice in comparison to other suppliers.
8 January 2024
Unprompted review
Reply from Tubhome
Thank you for your kind review.
regards
Whirlpool Spatec Maxi
Recently ordered the Spatec Maxi, good communication, quick delivery and bath looks great. Waiting for my bathroom to be finished and hopefully have the bath up and running soon.
Order VHDAQLBBF
5 February 2024
Unprompted review
Reply from Tubhome
Thank you for your review, we are glad you like your bath.
Hearing you do not yet have your bath running, Just to remind you of our terms and conditions, please do not forget to check everything under the packaging within the 7 days from delivery to make sure all is working correctly, and we are hoping you have received your bath with all packaging also perfect!
Thank you and kind regards
Happy customer
Great price, good communication, prompt despatch and excellent build quality.
8 February 2024
Unprompted review
Reply from Tubhome
Thank you for your review, lovely to hear you are happy!
Kind regards
delivery was good and was good quality…
delivery was good and was good quality and so far works well im pleased with my spa so far
23 February 2024
Unprompted review
Reply from Tubhome
We are happy you are pleased with your purchase, thank you for your review. kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.