Tsukiblade Reviews 

302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique jewelry designs, noting their excellent quality, durability, and resistance to tarnishing. The customer service is frequently highlighted as brilliant, helpful, and responsive, often going above and beyond to resolve issues. Many also appreciate the careful packaging and thoughtful extras, like notes and bonus gifts, included with their orders. However, some people experienced longer delivery times, and a few noted issues with certain jewelry items tarnishing or breaking, alongside occasional dissatisfaction with customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, durability, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Order

Clients share positive opinions on order experiences, with many expressing satisfaction with the quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as friendly, genuine, and kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always love getting new jewelry from tsuki blade. Seriously, I'm running out of room in my jewelry box, lol. I've gotten alot of compliments on different pieces. Their jewelry is so beautiful and goo... See more

Rated 5 out of 5 stars

Great company and beautiful jewellery! I ordered during a sale and got some super cute freebies. The jewellery seems solid and they accommodated a wish of mine about a 4-set of earrings :) A necklac... See more

Company replied

Rated 5 out of 5 stars

I was so impressed with my order from Tsukiblade! I had ordered a bulk amount of items from their sale, with some items for my wedding, and others for more casual use. As part of their deals at that t... See more

Rated 5 out of 5 stars

The items I got (royal blood stud and the dagger stud) were amazing! They look so beautiful and you can tell that they care about their customers by giving them a 'thank you' note, microfiber cloth, a... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(302)

92 reviews in the last 12 months

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Rated 1 out of 5 stars

Nice pieces not great customer service

I placed my order on 12/5 didn't get it until 12/21. I had thought I would get it sooner than that due to the dispatch (updated to right word for clarity) time claiming to be 5-10 days on the website banner. Turns out they ment business days, which was on the website deep under faqs. When I reached out to see when my package would ship I was met with what seemed to be a passive aggressive chat telling me I hadn't waited long enough, i reached out on the 16th. "It has not yet been 10 business days dear :) today would be the 7th. It is 24-48 hours after we drop it off." After chatting with them my package was on the way. I understand they probably had a bunch of people reaching out for holiday presents, but they should have managed expectations by saying business days on the banner. This banner has since been changed.

Update after response
Tried to give benefit of the doubt about customer service. The response to this review makes me not want to buy again.
I wasn't upset about the time it took i was upset the banner at my time of ordering didn't say business days.

12 December 2024
Unprompted review
Tsukiblade logo

Reply from Tsukiblade

Hi Sarai, our website states very clearly that our products are made to order, and our dispatch times are very clear. 5-10 business days was our dispatch times during the busy Christmas period, and then delivery times is added on to that after it is dispatched. We do not hide this information or try to conceal it in any way. We have been nothing but kind to you in our customer service. I do not consider what was said passive aggressive whatsoever, but friendly and explanative. I advise that you manage your expectations when buying from small businesses, so that you are not disappointed next time. Custom jewelry takes time to create, especially when you order during peak holiday times. We are not Amazon.

Rated 4 out of 5 stars

really love tsukiblade’s stuff :) super…

really love tsukiblade’s stuff :) super unique and very pretty. the only downside ive found is difficulty with the flat-back studs, getting the front in is quite difficult and ive had two fall out - though only lost one! i think the front could do with a longer screw, but that’s the only issue ive found, genuinely very wonderful.

26 November 2024
Rated 5 out of 5 stars

Great jewelry

Order comes in good time and each piece is good quality and looks as shown on the website. Very prompt in getting back to people about delays and other concerns and with reaching out with concerns.

26 November 2024
Rated 5 out of 5 stars

10/10 every order!

I adore every order I receive, packed thoughtfully and with great quality! A majority of my jewelry are now Tsukiblade and it’s my top recommendation for alt/nerdy jewelry!

26 November 2024
Rated 5 out of 5 stars

Lovely Experience

I've been following TsukiBlade for more than a year and it's the first time I'm shopping from them. I loved every single detail, everything was created with care and attention to detail. The gift was very thoughtful in the sense that it wasn't just a couple pieces thrown to the box, but a full matching set of jewelry. The shipping was fast and everything was very secure. I can not recommend them enough, and I'll definitely be buying from them again.

26 November 2024
Rated 5 out of 5 stars

Unique, fast and reliable!

I have ordered from Tsuki Blade a few times now and without fail, they are fast and reliable. All their unique pieces are made with high quality materials. Highly recommended Tsuki Blade!

28 October 2024
Rated 5 out of 5 stars

I cannot recommend this store enough

I cannot recommend this store enough. I have purchased so many items from here now and I love them all. I love that the jewellery is stainless steel, it means it doesn't tarnish like plated metals can. For alternative jewellery it's always my number one option. I've purchased from other places and things look rubbish after a while. I've worn necklaces from here for years and never broken etc. Thank you for creating such cool collections!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful presentation

The package came fully intact, there was a nice note and candy inside as an extra. The bag of which it came it is very pretty and can be kept, you even get a microfibercloth with it! Earrings look beautiful too.

1 November 2024
Rated 5 out of 5 stars

Worth every penny

My friend bought me a pair of scythe earrings and a beautiful choker-like necklace. The quality is great compared to other jewelry I have and I have no complaints about the durability!

Shipping did take a bit longer than anticipated, but that was out of their hands and they were explicit and communicative about the delay.

Packaging was simple and put together well. I felt like all of the items were packaged with care and were protected from transit.

Overall, a great experience. From the good communication to solid build quality, I will definitely be buying more pieces from them in the future!

29 October 2024
Unprompted review
Rated 4 out of 5 stars

Thank You Tsuki Blade!

tsuki blade did very well at keeping me updated on the status of my order and when it finally arrived i was very satisfied and pleased with how nicely presented it was.

25 September 2024
Rated 5 out of 5 stars

Earrings

I got the divine longsword, axe and dusk blade earrings.
Arrived in good time, any questions I had they answered quickly and the quality + design looks great in person, just as advertised!

25 September 2024
Rated 4 out of 5 stars

2nd order not delivered : UPDATED

I made an order with them in march for one item and received it with no issue. In june, I made another order, this time with three items, and as it was over 150$, freebies were included. When opening the delivered box, I see it's the same item ordered a few months back, with some freebies. I undersdand a mistake has been made and contact them right away, explaining i believe there has been a mix up and i offer to send the one item back, as i did not pay for that one particularly. I get a response the next day, saying its strange considering one of the item ordered was on pre order but that they will look it up and that i could keep the other items. It has been months since (it's now september). I have sent emails to get some updates on my order and I am met with silence. I sincerely hope I can delete this review eventually and receive what I actually ordered as I was planning on purchasing more from this website.

UPDATE: they reached out, apologizing for the delay, and my original order has now been received (with additional freebies, on October 2nd). Additional rating was changed from 1 to 4 stars.

25 June 2024
Unprompted review

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