The Smart Repair CentreReviews 

86
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great service.. Did an amazing paint job on my tt wheels.. The price they quoted was the price it was and done it in the time scale that they said 👍.. Nicola on reception is Happy and welco... See more

Rated 5 out of 5 stars

Have used this amazing, friendly family run business many times over the years and they have never let me down. Quality of workmanship second to none. Communication at all points during repair. Va... See more

Rated 5 out of 5 stars

The guys at The Smart Repair Centre have made my 20 year old flaked & chipped Porsche wheels look brand new. I emailed The Smart Repair Centre on a Sunday night, Jake responded on Monday morning answ... See more

Company replied

Rated 5 out of 5 stars

I have used Mark and his team for the last 20 years they provide and excellent service whether it is for dent removal,wheel refurbs or bodywork repairs at a competitive price A fantastic family... See more

Company details

  1. Car Repair and Maintenance
  2. Auto Repair Shop

Written by the company

The Smart Repair Centre is a family run business located in the Colchester area of Essex. We started out 20 years ago providing a paintless dent removal service to the local car dealerships covering Essex and Suffolk and expanded into working abroad repairing hail damaged vehicles. With our extensive knowledge of cosmetic repairs we continued to expand into other services opening a smaller Centre in Colchester. ​ In 2017 The Smart Repair Centre Ltd was established and we opened our newest centre in Copford, Colchester. With our wide network or customers and clients the business continues to grow and provide our customers with extremely satisfying results. Come and visit us today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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4.8

All reviews

(86)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing place for first class job and service

Great service..
Did an amazing paint job on my tt wheels..
The price they quoted was the price it was and done it in the time scale that they said 👍..
Nicola on reception is Happy and welcoming first person you see when you visit.
Would highly recommend smart repair cos they go that extra mile to make sure all your needs are met..

Well done To you all..

Dave

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Saved me about £2000 and a lot of headaches

My front break discs kept warping on my Mercedes E300 within 2 months of replacing them. Initially went to Mercedes-Benz to get a diagnostic because previous mechanics had no idea what it could be.

Mercedes told me that my front two wheels were refurbished badly, that the inside of the wheels were not smooth anymore? Felt weird since when I asked them to tell me how they came to that conclusion I got no proper explanation. Didn't get a repair quote but a wheel on this car is £1000 each.

I called The Smart Repair Center as I saw they do both wheel refurb and mechanical repairs. They we're really nice from the start, really supportive and I got my car in for a diagnostic. To be fair, they initially didn't get the cause of the issue and my breaks warped again, but once I went back to them, they found the actual issue which was warped wheel hubs (very uncommon issue and hard to diagnose) and after a new set of discs(at no extra cost) the issue is now gone, been 6 months and my breaks didn't warp again!! They even were very supportive with my stubborn extended warranty provider which didn't initially want to replace the wheel hubs on my claim, but The Smart Repair Center helped me to make it happen.

All in all, if I went with the Mercedes Benz dealer mechanic, I would've had to replace my wheels, then probably go back to them 100 times before they maybe would've found the issue. Since their crap diagnostic I won a Motor Ombudsman case against them.

The Smart Repair Center have solved me a problem that other mechanics had no idea what it could be, with fair prices on labour and parts and ongoing support with my extender warranty company. I can't recommend them enough, so please be assured their high ratings on trustpilot and google are true.

Avoid main dealers mechanics, they really seem that they don't know what they are doing. Come to these guys and they will sort you our proper.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Very professional company and friendly…

Very professional company and friendly team. The paintless dent repair carried out by Mark was perfect - I honestly thought I was going end up having to have a full respray but I didn't need to as Mark worked his magic! Highly recommend.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff. They were able to fit in around when suited us to do the work and did the work in the timescale they gave us. Quick and efficient, reasonably priced - I would definitely use again.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Scott and the team are great! They're absolute specialists and even though I've used their service first time I'd definitely go back again. They did amazing job with my Volvo and I couldn't be happier. Really good communication and open and honest and prices, which by the way are very reasonable.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

I have used Mark and his team for the…

I have used Mark and his team for the last 20 years they provide and excellent service whether it is for dent removal,wheel refurbs or bodywork repairs at a competitive price
A fantastic family run business
Thanks for all your help over the years

Iain Coburn
Sales Manager
Lookers Ford

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, Couldnt be happier

Great work and super friendly team!

Had my car done at Smart Repair Centre and I’m really happy with the result! George did an amazing job on the wheels, and Leo fixed all the stone marks and painted the bumper perfectly. Jake was super friendly and helpful from the start, really professional too. Big thanks to Ash, the Porsche specialist, who answered all my questions and was really nice.

The price was very fair, and the car looks really nice! Highly recommend these guys I will definitely come back! Happy to finally find a nice and friendly garage in Colchester

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Regularly use this company for smart repairs and bigger accident damage. Always helpful and provide full explanations. Excellent standard of repair at reasonable price. Strongly recommend.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service! These guys know their stuff! They had my Van in for a DPF issue. They managed to clean it out and found out what was causing it to block! Other garages automatically quoted for a replacement but it wasn't needed! Life Savers!!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I have recently visited the Smart Repair Centre with a cracked wheel following a collision with another major pothole in the Colchester area. The staff could not have been more helpful and they did all they could to make the process smooth and cost effective. I am delighted with the service provided and can thoroughly recommend this as an outstanding professional company that the customer can trust.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

poor service

poor service, they match the colour however, paint work patchy and handed back with trimming not put back as it was before. I politely and clearly explained the issues and gave them every opportunity to put right. I gave up after taking it back 2 times.

1 October 2024
Unprompted review
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Reply from The Smart Repair Centre

We do not believe this review to be genuine. We do not recognise the information provided and the review has been flagged to Trust Pilot. When we requested more information from Trust Pilot, nothing was provided. This review is not genuine. Please could you check the details as you have the wrong company and remove this.

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