Try the Kit Reviews 545

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, product quality, and efficient delivery. Many appreciate the opportunity to test camera equipment thoroughly before making a purchase, highlighting the convenience and value of this approach. The overall process, from delivery to collection, is frequently described as smooth, well-organized, and straightforward, with many reviewers commending the helpfulness and responsiveness of the company. However, some customers also noted issues with the delivery and collection services, particularly with ParcelForce, mentioning missed pickups, conflicting information, and delays. A few other people also felt that the equipment was not always in perfect condition, with one reviewer reporting a dented camera and a dirty sensor that made it unusable.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the equipment arrives in great condition, is... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the opportunity to test equipment... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently mention that equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service TryTheKit provides is just fantastic, top class! I've used them extensively to try Canon gear. There's no selling pressure involved, just a 5% discount offered via registered retailers tha... See more

Company replied

Rated 5 out of 5 stars

Excellent communication, easy process and can avoid expensive mistakes. For example, just hired an EF 600mmF4, to save money rather than the RF version, but not sure about the AF on an R6m2, so will n... See more

Company replied

Rated 5 out of 5 stars

The perfect way to be able to try out camera gear you are interested in in your own time. 10/10 Very friendly/professional staff Equipment delivered in a timely manner (when promised) in ver... See more

Company replied

Rated 5 out of 5 stars

Equipment delivered on time and in good order. Pick up by Parcel Force did not happen, we had snow but no update from Parcel Force so a day wasted waiting in. Contacted Try the kit who emailed me a... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

545 reviews

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Rated 5 out of 5 stars

Great service

Usual great service from try the kit. Looking to make an RF lens purchase this year. The lenses I had to try out where all excellent and the time I spent with them has given me a real feel for performance and ease of use. Will definitely use this service in future.

8 January 2026
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Reply from Try the Kit

Thanks you for taking the time to post a review. I hope our service was useful in narrowing down your next equipment purchase.

All the best,
Emily

Rated 5 out of 5 stars

Very professional service

Very professional service. The lens was available a couple of days earlier, they called me to check if I was happy to receive it in advance. Clearly yes :-)

8 January 2026
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Reply from Try the Kit

Thanks for your kind words, Andrea. I am so pleased to hear that we offered you a great service!

All the best,
Emily

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always. A great way to try before you buy. Excellent communication and great delivery and packaged. Thank you

8 January 2026
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Reply from Try the Kit

Thanks for your review. I am glad to hear you enjoyed using our serivce!

All the best,
Emily

Rated 5 out of 5 stars

It was a great experience

It was a great experience

8 January 2026
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Reply from Try the Kit

Thanks for your reply! I am glad to hear you had a great experience with us!

All the best,
Emily

Rated 5 out of 5 stars

I rented the Canon R1 and a EL-5 Flash…

I rented the Canon R1 and a EL-5 Flash gun over Christmas - which gave me plenty of time to evaluate them. They were due to arrive the Friday before Christmas, but were available for delivery on the Tuesday, which was fantastic.
All throughout, the communication was excellent and near instant.
A really useful service and recommend them 100%

8 December 2025
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Reply from Try the Kit

Thank you so much for your review! I hope the extended trial period useful in narrowing down your next equipment purchase.

All the best,
Emily

Rated 5 out of 5 stars

Exceptionally easy and free

Exceptionally easy to arrange, two weeks over Christmas borrowing of top quality kit. Completely free although you need to make a security deposit that was refunded very promptly.

8 January 2026
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Reply from Try the Kit

Thank you for your review! I hope you enjoyed trialling the RF 200-800mm over the extended festive period!

All the best,
Emily

Rated 5 out of 5 stars

It was a simple straight forward…

It was a simple straight forward process. I don’t think anything could have been improved.

8 January 2026
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Reply from Try the Kit

Thank you for your review. I am pleased to hear that everything went well and I hope you enjoyed trialling the RF 75-300mm!

All the best,
Emily

Rated 5 out of 5 stars

Fantastic opportunity to try the kit and it was easy!!

Simplicity of the whole process from start to finish. I got to try three lenses out over the Christmas period and under the Christmas offer it didn't cost me a penny.
The Lenses arrive a few days before the booked period so that meant had them for longer. They arrived well packaged in Peli cases with clear instructions on what to do when sending back.
The return process was as easy. All labels and packaging was provided and the pick up happened in a designated time period.
I was very pleased with the whole loan process.
Now I only needed to convince my wife why these lenses are needed in my kitbag!!!

8 January 2026
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Reply from Try the Kit

Thank you so much for your review, Thomas! I am so glad to hear you found the service easy to use and I hope you enjoyed putting the lenses through their paces!

All the best,
Emily

Rated 5 out of 5 stars

Excellent service and a great way to…

Excellent service and a great way to try the kit before making a purchase.

8 January 2026
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Reply from Try the Kit

Thanks for taking the time to write a review. I hope you enjoyed testing out the EF 100-400mm and 1.4x extender!

All the best,
Emily

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service. Great customer relations and first class communication. Highly recommended.

8 January 2026
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Reply from Try the Kit

Thank you for your review! I hope our service was useful in narrowing down your next equipment purchase.

All the best,
Emily

Rated 4 out of 5 stars

Great except for ParcelForce

The lens was delivered early and I was able to enjoy it for extra time over Christmas and New Year. The collection was a mess, though - ParcelForce gave conflicting times for collecting and then didn't turn up at all so I had to take the lens to a post office. In the past the courier has always been DPD, who have been right on time. Go back to using DPD!

7 January 2026
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Reply from Try the Kit

Thank you so much for taking the time to review our service Christopher! I am glad that you were able to take advantage of the extended loan period over Christmas and New Year.

I'm really sorry that Parcelforce messed you around over the collection. Unfortunately, issues with deliveries and collection are not uncommon around the Festive period with all couriers (our previous couriers, not DPD, included) but I am sorry that you were impacted by it. Thank you for dropping the kit back to your local Post Office. This is something that we can always book in, rather than you being stuck in waiting for a collection, if that is preferable for future trials.

Thanks again for posting a review.

All the very best,
Amy

Rated 5 out of 5 stars

Great service!

2nd time using the service and again, great kit and the help team were fab communicators sorting the deliver.

6 January 2026
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Reply from Try the Kit

Thank you for your review! I am so glad to hear you are a returning customer and that it was another positive experience!

All the best,
Emily

Rated 5 out of 5 stars

this really is a great

this really is a great way to properly try out a camera and lenses.

6 January 2026
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Reply from Try the Kit

Thank you for your review! I hope you enjoyed testing the R7 and lenses!

All the best,
Emily

Rated 1 out of 5 stars

Appaling

Appaling! I ordered a trial of a Canon camera over Christmas. The transaction immediately went wrong when, despite noting I could only really accept delivery on the 19th, they forced me into taking delivery on the 17th in the middle of wedding preparations. On inspection, the camera itself was dented and the sensor was so covered in crud that it was entirely unusable for any meaningful trial. TTK suggested I didn't use f/16. Really? They have no idea about how landscape photographers use cameras. And now they are holding onto my deposit of more than £ 1,000. It has been an appalling experience.

8 January 2026
Unprompted review
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Reply from Try the Kit

Dear Mr Ennis,

Thank you for providing your feedback. We are sorry to hear that your recent experience did not meet the expectations set during your previous two successful trials with us.

Regarding the delivery, our intention in sending the equipment 48 hours early (at no extra cost) was specifically to avoid the risk of courier delays during the busy Christmas period. We apologise if this timing caused additional stress during your wedding preparations; our goal was simply to ensure you had the gear in hand ahead of the start of your free loan.

We take equipment maintenance seriously. While we strive to provide pristine gear, the nature of shipping sensitive electronics means sensor dust can occasionally shift during transit, as it appears to have done on this occasion, for which we apologise. We appreciate your feedback on the camera's condition; while it had a slight cosmetic imperfection, this did not affect the operation of the camera and was noted on the dispatch documentation for transparency and reassurance.

Regarding your refund, we processed it as quickly as possible within the context of the seasonal backlog. Your camera arrived back with us on Tuesday 6th Jan and the refund was processed on Thursday 8th Jan. While we understand the frustration caused by a delay, our team works hard to process these as quickly as possible.

Sincerely,
Amy

Rated 5 out of 5 stars

Great service from 'Try the Kit'

Great service from 'Try the Kit'. Earlier than expected delivery and would highly recommend.

18 November 2025
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Reply from Try the Kit

Thank you for your review, Steve. I am so glad to hear that you would recommend us to others!

All the best,
Emily

Rated 5 out of 5 stars

Brilliant

Brilliant. Very easy. Lens came packed extremely well in a pelican case with all the necessary kit to return. Deposit was returned within a couple of days of returning. Couldn’t ask for a better service.

3 December 2025
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Reply from Try the Kit

Thanks for your review, Eric! I am so glad you found it easy to use our service. I hope you enjoyed your trial!

All the best,
Emily

Rated 5 out of 5 stars

I'd thoroughly recommend you try the TryTheKit service - it's great!

The service TryTheKit provides is just fantastic, top class! I've used them extensively to try Canon gear. There's no selling pressure involved, just a 5% discount offered via registered retailers that you can use if you wish. They often ship early, so you might get more time with the kit (and I'd recommend booking over bank holidays too, for the extra day). Absolutely nothing negative to be said. Just treat the hire kit well; they aren't like car hire companies that sometimes claim you've damaged cars during a hire period, so you won't get blamed for damage you didn't do..

2 December 2025
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Reply from Try the Kit

Thank you so much for your lovely review, Nigel. I am so glad to hear you have enjoyed using our service over the years. We strive to provide the best service possible.

All the best,
Emily

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