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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product's effectiveness, noting significant improvements in skin texture and appearance, with many finding it delivers visible results quickly. People also appreciate the quality of the product, often highlighting its quick absorption and non-greasy feel, making it easy to incorporate into daily routines. However, some people were dissatisfied with customer service, reporting issues with unreceived orders, difficulty obtaining refunds, and unresponsive support. There are also mixed opinions regarding order fulfillment, with some customers experiencing long delays or issues related to subscription management.

What people talk about most

Product

Customers consistently note positive experiences with product, especially for conditions like keratosis... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the products are effective in... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers found it easy to use... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as "horrid," "terrible,"... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Good - quick response to enquiries and clear communication/instructions regarding how to unsubscribe. Easy process. Customer service was top notch. The Bad - no visible improvement in my KP... See more

Rated 4 out of 5 stars

I’ve been using this cream for two weeks, and I can already see a real difference. My skin feels noticeably softer, smoother, and more hydrated. The strawberry spots that used to bother me have lighte... See more

Rated 5 out of 5 stars

’I've struggled with keratosis pilaris (“chicken skin”) on the backs of my arms for years and have tried multiple exfoliating lotions with mixed results. This one actually delivered noticeable i... See more

Rated 5 out of 5 stars

I’ve struggled with keratosis pilaris for years and have tried countless creams and scrubs with little success. The Advanced Triple-Acid Complex formula has been a total game changer! Within just a co... See more


3.5

Average

TrustScore 3.5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It works

It works.
Astonishingly a random advert of Instagram & Facebook was actually real, not a scam & works. It's worth every penny in my opinion.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Dodgy business. Avoid at all costs! These guys are scammers.

I placed an order for their products after being lured by their advertisements. Within minutes, I looked for reviews and I found that people are saying they used fake reviews and post other unrelated people's pictures without consent.

I sent an email to their customer service within 15 minutes of placing my order to cancel but they said my order has already been processed and they could not be cancelled. Their return policy clearly states "You may cancel your order within two hours of purchase by contacting our customer service team".

They just ignored my emails after I quoted their policy. If they cannot even honor their own policies, I definitely wouldn't trust their products.

I will dispute their charge with my bank and report this dodgy business to FTC and BBB.

Be careful.

16 September 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. All Strawberry products are shipped from our US-based warehouse — we do not ship orders from China. Each product includes full manufacturer and ingredient information on its packaging in compliance with FDA cosmetic labeling requirements. If you received something that appears different, please email us at support@trystrawberry.com
with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 1 out of 5 stars

SCAM SCAM SCAM

My wife ordered from this company in July and never received her order. 2 months have gone by now and still nothing. Not to mention the tracking hasn't updated since August 8th. This company is not trust worthy so I'm not sure how they even have any good reviews although I have a pretty good idea as to how they made that happen.

20 July 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. If you received something that appears different, please email us at support@trystrawberry.com with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 5 out of 5 stars

Finally something that works!

After years of dealing with stubborn keratosis pilaris, I finally found something that works. In just a few weeks, my skin looks and feels completely different—smoother, softer, and far less red. The formula is light, absorbs right away, and leaves no greasy residue, yet it’s powerful enough to make a real difference without irritating my skin. I’m genuinely impressed and excited to keep using it—this is the first product that’s truly delivered on its promises.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Loving the results

I've been using it for 2 weeks and I can already see big results. I can't wait to continue to see how is going to change my skin. They are also very responsive if you have any questions or concerns. Oh and they sent me a free dry brush that helps exfoliating before applying the cream.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, arrived when they said it woild, and helped my daughters skin hugely.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical BUT WOW!!

I was skeptical with the product since I’ve taken my daughter to several dermatologists with little difference made.
My daughter is using 2x daily (a little goes a long way) and after a month her arms are 90ish% clear. I don’t and didn’t expect miracles, I didn’t know what to expect BUT this has worked so well for her.
Even during summer months she would wear long sleeves to cover her arms due to embarrassment. She no longer has to do that. This genuinely has worked for her and I will forever be a customer because of the outcome.

24 July 2025
Unprompted review
Rated 3 out of 5 stars

Smells terrible

Smells terrible. Like garlic and onions.

13 September 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. All Strawberry products are shipped from our US-based warehouse — we do not ship orders from China. Each product includes full manufacturer and ingredient information on its packaging in compliance with FDA cosmetic labeling requirements. If you received something that appears different, please email us at support@trystrawberry.com
with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 5 out of 5 stars

After trying so many products that just…

After trying so many products that just didn’t work for me, I’m genuinely glad I gave this skin resurfacing cream a chance,it’s made a real difference in smoothing out my skin. I’ve noticed my complexion looks much more even and feels softer to the touch. The texture is lightweight and it absorbs quickly, which I really appreciate.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

terrible customer service

I purchased this produce a week ago and the customer service has been appalling. When I ordered it stated in my order i would received a free drybrush. When the packaged arrived without the brush I sent an enquiry to whether is was missed or still coming. there response was the following; 'We’ve checked your order and it appears that the free brush was not included, as it wasn't manually added during checkout. To receive the free brush, it must be added to your cart before completing the purchase.

We apologize for the confusion and understand how this might have been missed. We’ll make sure to clarify the process further to help avoid this in the future.'

I sent a response asking if they could send it anyway as the order clearly stated 'dry brush included' to which they said they could not but will make the customer experience clearer for their future customers.

So disappointing and definitely makes me unlikely to recommend or repurchase from them even if the product works.

12 September 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. If you received something that appears different, please email us at support@trystrawberry.com with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 5 out of 5 stars

Have used this cream for KP for few…

Have used this cream for KP for few weeks now, haven't seen big results maybe very slight, but I do know that it can take a few months to start to see an effect. Will be getting more and using consistently like the instructions say and hopefully get a good outcome.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Scam

Terrible, terrible, terrible customer service. They stopped responding to my messages after stating that my package “had been delivered”. Their phone number is disconnected, and there is no way of reaching them. I had to file a dispute with my cc company. DO NOT shop from them.

Edit: your response makes no sense. I am not disputing size or product, and I ordered from YOUR page. Product was never delivered and your customer service stopped responding. That is the reason why you are a scam.

7 September 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. If you received something that appears different, please email us at support@trystrawberry.com with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 2 out of 5 stars

I had high hopes for this product however had zero effect

I had high hopes for this product having suffered with KP my whole life, and despite it being a lovely easy cream to apply it has had absolutely no effect on my skin. I’ve been using daily for over two weeks now so would have expected a slight change at least.

I’ve emailed to I for the company of this and requested the money back guarantee, however have so far received no response. Perhaps be wary of purchasing, I’m now reading some of the bad reviews and it seems unlikely that they will grant such a guarantee.

8 September 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. All Strawberry products are shipped from our US-based warehouse — we do not ship orders from China. Each product includes full manufacturer and ingredient information on its packaging in compliance with FDA cosmetic labeling requirements. If you received something that appears different, please email us at support@trystrawberry.com
with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 5 out of 5 stars

I’ve struggled with KP my whole life

I’ve struggled with keratosis pilaris for years and have tried countless creams and scrubs with little success. The Advanced Triple-Acid Complex formula has been a total game changer! Within just a couple of weeks, I noticed my skin feeling smoother, less bumpy, and way more even. It’s lightweight, absorbs quickly, and doesn’t leave any greasy residue. I also love that it’s gentle but effective, my skin feels renewed without irritation. Finally a product that actually delivers on its promise. Highly recommend to anyone dealing with KP! 🤩🤩🤩🤩

7 September 2025
Unprompted review

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