The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
A product that actually works 😁
1 May 2026
Unprompted review
Reply from TryOrivelle
Hello Eric,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you're happy with your experience with Orivelle. Knowing that our customers feel satisfied and confident in their nail care routine means a great deal to our team.
If you have any questions or would like to share additional feedback in the future, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
I have been scammed as well im still…
I have been scammed as well im still waiting for pay pal to cancel but they are good in playing you im going to avoid everything i see on google from now on I can’t take it anymore is like im working for the scammer only
29 May 2026
Unprompted review
Reply from TryOrivelle
Hello Angela,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Our support team has sent you an email and is eager to help resolve the issue as quickly as possible. Please take a moment to check your inbox (and spam or junk folder, just in case) for our message and reply with any requested information so we can assist you further.
If you haven't received the email, please feel free to contact us directly at customercare@tryorivelle.com, and we'll make sure your concerns are addressed right away.
Warm regards,
Orivelle Team
Their system robs you before even…
Their system robs you before even confirming the order or cancelling.
I emailed to cancel my order and email bounced.
Now they are telling me I have an order on way and cannot be cancelled.
An order I never confirmed or accepted.
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Leanne,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.
Unfortunately, we were unable to locate an order using the details provided in your review. To help us look into this for you and provide assistance as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can assist you directly.
Alternatively, you can reach out to us at customercare@tryorivelle.com with your order ID and any additional information related to your purchase. Our team will be happy to investigate and work toward a resolution for you as soon as possible.
Warm regards,
Orivelle Team
Easy to navigate
Easy to navigate, clear and understandable site, eagerly awaiting product.
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello Essbee,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you found our website easy to navigate and the information clear and understandable. We work hard to create a smooth and enjoyable experience from the moment customers visit our site, so it's wonderful to know that this stood out to you.
We're excited for you to receive your order and hope you enjoy using Orivelle as part of your nail care routine. If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Good experience in purchasing the…
Good experience in purchasing the product. Have not received it yet.
29 May 2026
Unprompted review
Reply from TryOrivelle
Hello Douglas,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that your purchasing experience was a positive one. We understand that you're still waiting for your order to arrive, and we appreciate your patience while it makes its way to you.
We hope you'll enjoy using Orivelle once it arrives. If you have any questions about your order or would like to share additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Very bad delivery system.
I ordered one package, the billed me for two and did send two. Within 24 hours I canceled the order but they denied this. Delevery failed. After two attempts the did send me a pickup place 110 km from my house.
I asked to try and deliver again or leave the package on a pickup place in my town. Denied!
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Dirk,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Our support team has sent you an email and is eager to help resolve the issue as quickly as possible. Please take a moment to check your inbox (and spam or junk folder, just in case) for our message and reply with any requested information so we can assist you further.
If you haven't received the email, please feel free to contact us directly at customercare@tryorivelle.com, and we'll make sure your concerns are addressed right away.
Warm regards,
Orivelle Team
Good reviews
Good reviews, reasonable price. Hopefully the product will work for me.
29 May 2026
Unprompted review
Reply from TryOrivelle
Hello Gardner,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted that our reviews and pricing helped give you the confidence to try Orivelle. We understand that you're looking forward to seeing how the product works for you, and we appreciate you giving it the opportunity to become part of your nail care routine.
If you have any questions or would like to share your experience as you continue using the product, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Great service
Great service, communication is excellent! If you have a problem with your order you can trust customer service in getting back to you with no delays.
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello David,
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We're delighted to hear that you had a positive experience with our service and communication. Providing responsive, reliable support is very important to us, and it's wonderful to know that our customer care team was able to assist you promptly when needed.
Your trust means a great deal to us, and we're grateful for your kind words about our commitment to helping customers. If you ever have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Tried to cancel an order within minutes…
Tried to cancel an order within minutes of it being placed. Initially they asked for my order number when I included it in my initial request. They went back and forth for 18hours procrastinating and then said it was too late to cancel and order had been dispatched!
They could've put that order on hold on the very first response, but didn't. Not impressed.
The pricing displayed to me was not the pricing I was charged (nearly £80 for 9 tubes!) - so I was not prepared to accept these terms.
They are now telling me I have to go through their Return process to get a refund.
I do not trust this company and will never use again - avoid like the plague!!
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello David,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Our support team has sent you an email and is eager to help resolve the issue as quickly as possible. Please take a moment to check your inbox (and spam or junk folder, just in case) for our message and reply with any requested information so we can assist you further.
If you haven't received the email, please feel free to contact us directly at customercare@tryorivelle.com, and we'll make sure your concerns are addressed right away.
Warm regards,
Orivelle Team
Was fast and easy
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello Brenna,
Thank you for taking the time to share your experience. We're delighted to hear that you found the process fast and easy.
At Orivelle, we strive to make every part of the customer experience as simple and convenient as possible, and it's wonderful to know that this was reflected in your experience. We truly appreciate your support and feedback.
If you have any questions or additional feedback in the future, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We'll be glad to assist you.
Warm regards,
Orivelle Team
Very informative and helpful and I…
Very informative and helpful and I understand the process.
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello Stacka,
Thank you for taking the time to share your experience. We truly appreciate your kind feedback.
We're delighted to hear that you found the information helpful and easy to understand. Providing a clear and supportive experience is important to us, and it's wonderful to know that you felt informed throughout the process.
If you have any additional questions or feedback, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We’ll be glad to assist you.
Warm regards,
Orivelle Team
Good information
Good information, easy to understand, and hopeful that this product will work
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Debbie,
Thank you for taking the time to share your experience. We truly appreciate your thoughtful feedback.
We're delighted to hear that you found the information clear and easy to understand. We work hard to provide helpful guidance so customers can feel confident and informed throughout their journey with Orivelle. Your support means a great deal to us, and we're grateful for the opportunity to be part of your nail care routine.
If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We'll be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Claudia,
Thank you for taking the time to share your experience. We truly appreciate your kind feedback.
We're thrilled to hear that you had a great experience with Orivelle. Providing a positive and supportive experience for our customers is always our goal, and it's wonderful to know we met your expectations.
If you have any questions or additional feedback in the future, please feel free to reach out to our support team at customercare@tryorivelle.com. We’ll be glad to assist you.
Warm regards,
Orivelle Team
Thieves
Thieves. Pure and Simple.
Placed an initial order to treat my partner's toenail, nothing on the order suggested it was a subscription, I'm not a technophobe and know what I'm doing ordering online, however, the following month another £32.99 was taken from my account.
I contacted their 'customer care' team and after a lot of back and forth over several days given the time difference I was eventually assured that despite not being able to cancel the existing order, my subscription had been cancelled and I would not be charged any further.
Fast forward to today and another £32.99 has been stolen from my account. I've contacted them with screenshot of the confirmation from last month that my subscription was cancelled and await a response.
There is no way of cancelling this online and they lied about ending the subscription. So I've now lost nearly £100 on a product that doesn't even work and is little more than repackaged tea tree oil.
Absolute cowboy operation, avoid like the plague!
28 May 2026
Unprompted review
Reply from TryOrivelle
Hello Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Unfortunately, we were unable to locate your order using the details provided in your review. To help us assist you as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can look into this for you right away.
Alternatively, you can contact us directly at customercare@tryorivelle.com with your order ID and any additional information that may help us locate your order. Our team will be happy to assist and work toward resolving your concerns.
Warm regards,
Orivelle Team
order system a little complicated with…
order system a little complicated with additional offers being pushed forward before transaction completion
26 May 2026
Unprompted review
Reply from TryOrivelle
Hello Eddie,
Thank you for taking the time to share your feedback. We truly appreciate your honest comments and your support.
We understand that the ordering process may have felt a little complicated, and we appreciate you bringing this to our attention. Customer feedback like yours helps us better understand how we can continue improving the overall experience. We're grateful that you chose Orivelle and took the time to share your thoughts.
If you have any additional feedback or questions, please feel free to reach out to our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Easy to purchase
Easy to select products within the website and credible reviews.
27 May 2026
Unprompted review
Reply from TryOrivelle
Hello William,
Thank you for taking the time to share your experience. We truly appreciate your positive feedback.
We're delighted to hear that you found it easy to navigate our website and select the products that best suited your needs. We strive to create a straightforward and informative shopping experience, so it's wonderful to know that this made a positive impression.
If you have any questions or additional feedback, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Patti,
Thank you for taking the time to share your experience. We truly appreciate your positive feedback.
We're delighted to hear that your order arrived on time and that you are pleased with your experience. Providing a smooth and reliable experience for our customers is very important to us, and we're grateful for your support.
If you have any questions or additional feedback, please don't hesitate to contact our support team at customercare@tryorivelle.com. We’ll be happy to assist you.
Warm regards,
Orivelle Team
This company is a scam
This company is a scam. I went through the process of ordering the 3 pens for £8.99 and 3 pens for free. Put my details in but didn't press confirm purchase. I closed the website down because I read the bad reviews and found out they took nearly £60 out of my bank so not getting 3 free anyway like advertised. False publicity and taking money without my authorisation.
28 May 2026
Unprompted review
Reply from TryOrivelle
Dear Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
Unfortunately, we were unable to locate your order using the details provided in your review. To help us assist you as quickly as possible, we have requested additional information through Trustpilot. When you have a moment, please complete the requested details so our team can look into this for you right away.
Alternatively, you can contact us directly at customercare@tryorivelle.com with your order ID and any additional information that may help us locate your order. Our team will be happy to assist and work toward resolving your concerns.
Warm regards,
Orivelle Team
This treatment is absolutely rubbish
This treatment is absolutely rubbish. Avoid. Followed instructions, no difference whatsoever.
Don't waste your money.
1 October 2025
Unprompted review
Reply from TryOrivelle
Hello Gerard,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not been as expected.
Our support team has already reached out via email and is keen to help resolve the issue for you. Please take a moment to check your inbox, including your spam or junk folder, for our message. We hope to work with you to find a satisfactory solution as quickly as possible.
If you cannot locate the email, please contact us directly at customercare@tryorivelle.com, and our team will ensure your concerns are handled right away.
Warm regards,
Orivelle Team
Found the website very informative and…
Found the website very informative and great value for money. Overall very happy
21 May 2026
Unprompted review
Reply from TryOrivelle
Hello Daniel,
Thank you for taking the time to share your experience. We truly appreciate your kind feedback.
We're delighted to hear that you found our website informative and that you feel you received great value. Creating a helpful and positive experience for our customers is very important to us, so it's wonderful to know that you are overall very happy with your experience.
If you have any questions or additional feedback in the future, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We’ll be glad to assist you.
Warm regards,
Orivelle Team
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