TryCure Organics Reviews 

Reply from TryCure Organics

8 hours ago

Hi Colleen,

We sell branded products trademarked by our company. Our products are not from China. And confused as to where you got this information from.

Regarding the subscription: you chose to click the subscription option that gave you 20% off our product initially. Had you not subscribed, you would have paid full price. The subscription details were shown on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). These are not in tiny print and are very much in bolded print. We also send every subscribed customer a reminder email 3 days prior to their second charge. Since we did not receive a cancellation request before then, the subscription renewed as scheduled.

Regarding website access: our website login works through a standard verification code sent to your email. If you did not receive it, it may have gone to your spam or junk folder. We have not had reports of this system not working, and we are happy to help you access your account if you reach out to us directly.

We do not under any circumstances take false accusations lightly. Rather than spending an hour on the phone with your credit card company, you could have simply contacted us at support@trycure.org and we would have canceled and refunded your order without any hassle.

Thanks,
The TryCure Team

Reply from TryCure Organics

15 hours ago

Hi Amanda,

We do not set up subscriptions automatically. You chose to click the subscription option that gave you 20% off our product initially. Had you not subscribed, you would have paid full price.

The subscription details were shown on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). These are not in tiny print and are very much in bolded print. If this was something you somehow did not see, blaming it on us is not ideal. Subscriptions can be canceled anytime through our website or by contacting us.

We also send every subscribed customer a reminder email 3 days prior to their second charge. Since we did not receive a cancellation request before then, the subscription renewed as scheduled.

We do not under any circumstances take false accusations lightly. If you would like your order canceled and refunded, please reach out to us at support@trycure.org and we will make this happen without any hassle.

Thanks,
The TryCure Team

Reply from TryCure Organics

Updated 2 days ago

Hi Efstathia!

We do not setup subscription automatically you choose to click the subscription that gave you 20 PERCENT OFF OUR PRODUCT INITIALLY! Had you not subscribed you would have paid full price for our product!

Regarding your second charge: this order you placed was placed with a SUBSCRIPTION that gave you an additional 20% off our product. The SUBSCRIPTION details were shown on the product page (“Subscribe & Save 20%”), in your cart (“Deliver every month”), and at checkout (“Delivered every 4 weeks”). These are not in tiny print and very much in BOLDED PRINT. If this was something that you somehow did not see, blaming it on us is not ideal. SUBSCRIPTIONS can be canceled anytime through our website or by contacting us.

We send every customer that has subscribed a reminder email 3 days prior to their second charge. Since we didn’t receive a cancellation request before then, the SUBSCRIPTION renewed as scheduled.

We can assure you, if you would like your order cancelled and refunded and have reached out to us through our email, we can willingly and without hassle make this happen.

For further assistance, please reach out at support@trycure.org.

Thanks,

The TryCure Team