MISLEADING CHARGES
Misleading subscription, unexpected charges and terrible refund policy**
I signed up for a €1 one-week trial of an AI service, only to discover that I had been charged €29.99 exactly seven days later.
The payment appeared under different names (RiseGuide and TextDefend), making it extremely confusing to even identify which company had taken my money. After contacting multiple companies, I finally discovered that the subscription was for Utify, billed through TextDefend.
I cancelled immediately and requested a refund, explaining that I had not knowingly agreed to a recurring €29.99 subscription.
Their customer service responded almost instantly with what appeared to be an automated message, refusing my refund based on their policy without explaining which specific conditions I had failed to meet.
I find this business practice extremely misleading. A €1 trial should not turn into a €29.99 charge without the recurring payment terms being made absolutely clear.
I have now had to dispute the transaction with my bank because the company refuses to resolve the issue.
Be very careful before entering your payment details on this website. I would strongly recommend avoiding their trial offers unless you are completely certain what you are signing up for.






