TruTrak Pro Reviews 

I have two of these FMT100 trackers fitted to my cars easy to fit had to contact customer service a couple of times and always got through quick and my problems soughted out over the phone keep up the good work and once again thank you for the fantastic service

Excellent Service, quick delivery and all setup in a couple of hours.
Good backup service too having had a couple of queries. All sorted.
No probs with the small print either!

I have to say this has been the best decision I have made. The trackers are brilliant and the customer service from Jo and her colleagues is outstanding. I can’t thank all of you enough. This is my 3rd tracker and counting. Never had an issue.

Great customer service team, install and activation online was simple and it’s easy to top up via PayPal after the 14 day period, so far very impressed, many thanks 👍

After a review highlighting the questionable compliance with UK GDPR and Data Protection Act the firm despite my initial 1 month payment through PayPal acted subsequently in an unprofessional manner to block access to my account.

This firm it appears does not tolerate an iota of valid criticism or honour contractual consumer rights.
Overall they have highly questionable data protection compliance and have an unprofessional conduct towards customers who raise concerns.

Please bear in mind that if you leave a negative feedback this firm will also block your access to your account even if you have paid.

Best refrain from giving a critical feedback when you have solid grounds but before you do, for informing customers on this important platform, please disconnect the tracker.

Data which is identifiable, accessible & tracks us 24/7 after installation does not seem to be protected under UK GDPR & Data Protection Act.

Please read their Privacy Policy first before deciding whether the tracker affords protection of data in accordance with UK Laws.

UPDATE
Having received the following reply I request customers to judge for themselves how personal the reply is when our relationship is purely professional. Nothing is personal in a business transaction but this reply is evidence to the contrary for everyone to read.
My access to my account was blocked. That is evidence of accessing my data without due process. I leave it to customers to be the judge.
Please think twice before you have reason to leave a less than 5 star rating.
I repeat that the GPS fix was 150 metres off the mark but I'll not comment any further to avoid further backlash for pointing out errors which might have helped the firm to improve services instead of taking the feedback as something personal.
The last very unsubstantiated allegation is actually very personal. I hereby state that I have no affiliation with any of the said firm's competitors. I regret having come across such a firm. Every customer should read the reply and make up their mind whether the reply is a professional reply.
I also work hard as your colleagues, working as a serving doctor in the NHS which I have served for about 4 decades.
UPDATE 2
I note the amended reply leaving out the allegation of I trying to let your firm down by somehow being linked to your competitors.
Everything could have been avoided had you responded professionally instead of taking my review personally. Thank you.
I value the words of Sir Prof Liam Donaldson, former Chief Medical Officer NHS England (1998-2000) which most serving colleagues agree with:"To err is human; to cover up is unforgivable and to fail to learn is inexcusable". I hope these words would serve as a guide in future interaction with customers and equally within your firm.

Solid product and first class support. I've been using Trutrak for the last 3 or 4 months. The tracker is easy to install and activate, and so far has been reliable. However, where the company really scores is the flexibility they can offer with a web API and the support is outstanding. Thank you guys.

Hi Trutrak I have to say what absolutely wonderful company I have a fleet of 20 vehicles and I needed help to set alerts on the App and spoke to a wonderful lady called jo she was so helpful and nothing was to much for her to sort out and never hurried me off the phone. Next day I had a little trouble with a couple of them but I spoke to Jay who again was amazing and talked me through it I wish I had of gone with Trutrak years ago they have save me thousands and I know that they are always happy to help if I need them.

Fantastic customer service from Jay, I hire out my camper van to the public so knowing it’s whereabouts is a huge concern of mine. Jay responded to my query within minutes and resolved any issue/concern I had. I now feel reassured and confident tracking my beloved camper with TruTrak. Thanks again! Great product great service!

Whist looking through ‘What Car’ magazine at my dealers I read an article on trackers and the TruTrak came up top. So I decided to purchase one and it came the next day; fitting was straight forward and the device was soon up and running. Some of the information on both the App and web site is a little confusing and whilst there are videos available an on-line manual would be really helpful.
Two days later I received a phone call from Jo just to check everything was okay (wow an actual phone call and not just a standard email). I asked a couple of questions which Jo quickly answered, told me everything was as it should be and even that she could see my car was parked. Also if I had any further queries just phone the number she had contacted me on.
Later in the day and getting close to their office closing time, I decided to email them with another couple of queries I had thought of, thinking they would probably answer me the next day. Literally four minutes later, Jo telephoned me, said she had set up the two alerts I had asked about and did I want her to activate them, which I gratefully accepted.
I know if your vehicle is stolen any thief finding the tracker could simply rip it out but for the price this is better than nothing and customer support is amazing. Many thanks.
David

Would 100 percent recommend to anyone that’s worried about classic car getting stolen or towed for the price you can’t go wrong sends notifications on every little movement, and the company give you call to see if installation went well lovely team 5+

Caitlin was probably the best informed and most helpful person who I’ve ever found on a support desk. An exceptional service. Thank you.

We can’t speak highly enough of the service received from Caitlin who was prepared to help us with setting up the tracker and our account even though it was really close to the office closing time. We didn’t feel at all rushed and she promised to call back in the morning to check if there was anything else we needed help with. She did call back and offered other constructive pointers with the app. She also said if we needed any further help her or any of her colleagues would be happy to do this. Thank you Caitlin. The reviews are what attracted us to the product and our experience confirms the accuracy of these reviews.
So far the tracker seems really good.

Recently experienced issue with my "chinese tracker" purchased from Amazon a few years ago and found these guys.

Fantastic price for such a well featured product, especially so from a UK based company!

Their support is super fast to answer and the product just works!

Ofcourse, the onus is on you to install the tracker in a hidden location so that if your asset is stolen, the tracker cannot be removed, but purely rating the device, the app and their staff, i cannot fault them!

I’ve bought two trackers from trutrak and cannot fault them at all you fit them yourself in about ten to twenty minutes there so easy to fit and there customer service is just outstanding there staff are so understanding and helpful if you need help 100% great price great trackers

Bought the FMT100 from Trutrak. Installed in 5 minutes. I then contacted Trutrak help desk and spoke to Caitlin who patiently helped to activate the tracker, set way points and sorted the PAYG all in 15 minutes.
Great product and staff. Many thanks from Jack and Shirley Isle of Wight

Great little device that gives you peace of mind, very easy to install and set up, customer services excellent, and subscription user friendly and all reasonably priced.. Highly recommended.. A must, for all scooter owners I'd say.. 👍

This company is simply amazing. I purchased a tracker that was delivered on time and I was slighlty confused as to how to install it. I called the support team and got through to Caitlin, She spoke to me like we had known one another for years (which made me very comfortable and put me at ease). Within a couple of minutes Caitlin had activated my account ,set up my alerts and I was done. Great Job in seconds. I truly commend the service I received and Thank you Caitlin.

We needed to track Santa and his Sleigh on his rounds in December so that kids old and young could see when he was coming to them. Trutrak provided the perfect solution at low cost allowing our website and Facebook pages to just have a "track Santa" button. The tracker worked perfectly throughout and the "visible times" function enabled the sleigh to return to base with no one the wiser as to Santa's home. Thanks to Bob and his team for setting it up - we'll be back next year!

Excellent customer service others could learn from

Excellent customer service, especially the staffs Mr. Jay Moore & Mr. Dan Stephens helped even when I raised a concern in weekends. The FMB010 OBD GPS Tracker is easy to install and track the vehicle. This guys are very very patient and calm in response. I like the product. But the Elephant insurance company ignores the GPS Tracker fitted and said no reductions.