the representative i spoke with was very polite and helpful in helping navigate me through some steps. The actual report was not what was promised. It did not show the social profiles as promised... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took so long for their whateverit's called to gather really basic information that, after a while, I forgot what I was doing. The hyperbolic notifications cd be misconstrued as fear mongering if... See more
Company replied
TruthFinder automatically charged my bank account for a renewal without my permission. It overdrew my bank account. I don't appreciate it. I called you to cancel my renewal and you did, but you sai... See more
Company replied
Overall, I've gotten a lot of good information from Truthfinder. The past year or so, it has been harder to read and is missing lots of information that was there previously. I can't justify the price... See more
Company replied
Company details
Written by the company
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself. Please feel free to visit the sites below! Help Site: https://www.truthfinder.com/help/ Blog Articles: https://www.truthfinder.com/infomania/
Contact info
2534 State Street #473, 92101, San Diego, United States
- (855) 921-3711
- help@truthfinder.com
- truthfinder.com
3.4
Average
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mathias was very helpful
Mathias was very helpful, He solved my issue within 10 seconds and he was very polite and helpful. I highly recommend him. Keep up the great work Mathias!
8 May 2026
Unprompted review
Reply from TruthFinder
Hi Farida,
Thank you for the wonderful feedback! We're so pleased to hear that Mathias was able to resolve your issue so quickly and efficiently. We will absolutely pass along your kind words to him — he truly deserves the recognition!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
initial contact took just over 2 hours…
initial contact took just over 2 hours on the phone. the gentleman on phone helped me clear this situation .
Good employee.
7 May 2026
Unprompted review
Reply from TruthFinder
Hi John,
Thank you for the kind words! We're glad to hear our representative was able to help you work through the situation. We will be sure to pass along your feedback to him. We also apologize for the length of the call and appreciate your patience throughout the process.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
wrong or missing information
6 May 2026
Unprompted review
Reply from TruthFinder
Hi ,
Thank you for sharing your feedback. We apologize for any difficulty you had in finding accurate and complete information in your report. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.
We can confirm that during your recent call with our Customer Care team your account was successfully canceled and a full reversal of all charges was issued. No charges were processed and no further charges will be incurred.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Service on initial report was fine
Service on initial report was fine, but I didn't like how they continue to bill you monthly -- YOU NEED TO CANCEL - otherwise you get automatic monthly billing.
7 May 2026
Unprompted review
Reply from TruthFinder
Hi RM,
Thank you for sharing your feedback and we're glad to hear the initial report met your expectations!
Regarding the recurring billing, we want to clarify that our service is a monthly subscription that renews automatically until canceled. This is clearly stated prior to entering billing information, in the billing details, in our Terms of Use, and in both the welcome email and receipt email sent upon enrollment. All of which confirm the recurring nature of the subscription before and after purchase.
Members can cancel at any time by logging into their account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).
If you have any additional questions, please don't hesitate to contact our Customer Care team at 855-921-3711. Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Good customer service and good…
Good customer service and good services. I found exactly what I needed to know.
7 May 2026
Unprompted review
Reply from TruthFinder
Hi Avva,
Thank you for the wonderful feedback! We're thrilled to hear that you found exactly what you were looking for and that our Customer Care team made a positive impression.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Manuel was very helpful and solved my…
Manuel was very helpful and solved my problem easily
7 May 2026
Unprompted review
Reply from TruthFinder
Hi Karen,
Thank you for the kind words! We're so pleased to hear that Manuel was able to resolve your issue quickly and efficiently. We will be sure to pass along your feedback to him!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Good service for general location of…
Good service for general location of friends. Information is not 100% accurate at times, but it served my purpose..
6 May 2026
Unprompted review
Reply from TruthFinder
Hi Jimmy,
Thank you for the positive feedback! We're glad to hear the service was able to help you locate your friends.
Regarding the occasional inaccuracies, public records data can sometimes have limitations and we always recommend using our reports as a starting point for your own research. We are always working to improve the comprehensiveness and accuracy of our data.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The customer service rep was very upbeat!
The customer service rep was very helpful and efficient in handling my call. She was also very upbeat and kind.
6 May 2026
Unprompted review
Reply from TruthFinder
Hi Ginger,
Thank you for the wonderful feedback! We're so pleased to hear that our representative was helpful, efficient, and brought such a positive energy to your call. We will be sure to pass along your kind words to her!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The reports are ok
The reports are ok, but some details seem to be missing. The price is way to much!
8 April 2026
Unprompted review
Reply from TruthFinder
Hi James,
Thank you for sharing your feedback! We understand how important it is to have complete and accurate information. While we do our best to provide comprehensive reports, public records data can sometimes have limitations and we always recommend using our reports as a starting point for your own research.
Regarding the pricing, your membership provides unlimited searches by name and address, giving you the flexibility to search as many individuals as you need for one flat monthly rate.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Well I cancelled it but they still…
Well I cancelled it but they still charged my credit card. I told Valerie I cancelled they needed to refund my card and she did. Excellent customer service. Thank you
5 May 2026
Unprompted review
Reply from TruthFinder
Hi Charles,
Thank you for the kind words about Valerie! We're glad to hear she was able to quickly resolve the billing concern and process your refund. We will be sure to pass along your feedback to her.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Alice was very patient and…
Alice was very patient and knowledgeable which I really appreciated it since I am almost 82 years old keep this hard-working, patient knowledgeable, young woman
5 May 2026
Unprompted review
Reply from TruthFinder
Hi Patti,
Thank you for the wonderful feedback! We're so pleased to hear that Alice was patient and knowledgeable in assisting you. We will absolutely pass along your kind words to her — she truly deserves the recognition!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
I researched myself and it was inaccurate
I researched myself and my grown children, and there were so many inaccuracies, that it was ridiculous. Also, this website is charging extra for things that should have been included in the initial fee. They don't even include some of the most necessary information that I was looking for. I will never use this website again, nor will I recommend it to anyone.
4 May 2026
Unprompted review
Reply from TruthFinder
Hi Jan,
Thank you for reaching out and sharing your experience. We apologize for any difficulty you had in finding the information you needed.
While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Source data is sometimes reported or entered inaccurately and is generally not free from defect. We are not the original source of this data, nor are we a comprehensive compilation of all available data, and we always recommend independently verifying any information before relying on it.
Regarding the additional charges, our add-on features are always optional and are never automatically included in a standard subscription, allowing members to only pay for the services they need.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
It would be better if you didn't have…
It would be better if you didn't have separate charges for all your services like most other companies do and your reports take a full 10 minutes to compile when other companies can do it in 2 minutes I was completely dissatisfied with this service however your customer service representatives are pretty good thank you
2 May 2026
Unprompted review
Reply from TruthFinder
Hi Benjamin,
Thank you for sharing your feedback and for the kind words about our Customer Care team!
Regarding the separate charges for additional services, we want to clarify that our add-on features are always optional and are never automatically included in a standard subscription. This allows our members to only pay for the services they need.
Regarding the report compilation time, the loading screen is part of our search process as our system works to locate and compile information from multiple data sources on the individual being searched. We appreciate your feedback on this and will be sure to escalate it accordingly.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The 1 month membership is NOT 1 month
The 1 month membership is NOT 1 month! It will keep renewing with the 1 month pricing which is the most expensive option. Total money grab. Would not recommend.
4 May 2026
Unprompted review
Reply from TruthFinder
Hi Will,
Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.
Our monthly membership is a recurring subscription that renews every 30 days, which is clearly disclosed before payment is submitted, within our Terms of Use, and in the receipt email sent upon enrollment. Users are also required to explicitly agree to these recurring billing terms before completing registration. We want to assure you that this is not a money grab but rather how our subscription model is structured.
Members can cancel their membership at any time by logging into their account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 855-921-3711. Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
I was helped by a lady named Sophia
I was helped by a lady named Sophia. I am 84 years old & do not function as effectively or clearly as I did when younger. Sophia was extremely patient & polite with me. My whole experience was made without aggravation or frustration due to the professional & kind exchange I had with Sophia. She deserves a gold star & a raise. Sincerely, Mary Willert
4 May 2026
Unprompted review
Reply from TruthFinder
Hi Mary,
Thank you so much for taking the time to share such a heartwarming review! We are so pleased to hear that Sophia was able to make your experience comfortable, patient, and stress free. She truly represents the level of care and professionalism we strive to provide for all of our members. We will absolutely pass along your kind words — she deserves every bit of recognition!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Reply from TruthFinder
Hi Eric,
Thank you for the kind words! We're glad to hear you had a great experience with our service.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Got my problem solved and questions…
Got my problem solved and questions answered.
4 May 2026
Unprompted review
Reply from TruthFinder
Hi Elliott,
Thank you for the kind words! We're glad to hear our team was able to resolve your issue and answer your questions.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
I cancelled my membership and they kept…
I cancelled my membership and they kept charging me every month for 4 months after I cancelled my membership!
30 November 2025
Unprompted review
Reply from TruthFinder
Hi Robert,
Thank you for reaching out and sharing your experience. We take billing concerns very seriously and would like to look into this further for you.
We have reached out through Trustpilot to request additional details so that we can locate your account and investigate the charges in question. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Canceled before the 30-day trial…
Canceled before the 30 day trial period. FINALLY (hopefully!) got them to stop charging me after aprox. 18 months!! Beware if you sign up and you only want the trial period. You'll be fighting with these jerks to get your money back. Service was so-so. There are much better and honest sites.
30 April 2026
Unprompted review
Reply from TruthFinder
Hi Garfield,
Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.
We want to clarify that TruthFinder does not offer a 30-day trial. All of our services are recurring subscriptions, and this is clearly disclosed before payment is submitted, within our Terms of Use, and in the receipt email sent upon enrollment. Users are also required to explicitly agree to these terms before completing registration.
Regarding cancellation, we offer several convenient ways to cancel at any time. You can cancel by logging into your account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. Please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Agent was great but still have not…
Agent was great but still have not received the report that was requested
4 May 2026
Unprompted review
Reply from TruthFinder
Hi Rick,
Thank you for the kind words about our agent and for sharing your experience!
We want to let you know that the email containing your requested report was sent yesterday. If you have not received it, please check your spam or junk folder. Here are some additional steps that may help resolve any access issues:
- Refresh or restart your browser
- Ensure that your browser is up-to-date
- Check that cookies are enabled in your browser settings
- Clear your browser's cache and cookies by visiting your browsing history
- If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website
If these steps don't resolve the issue, please don't hesitate to contact our Customer Care team at 855-921-3711 or email us at support@mg.mailer.truthfinder.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
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