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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and quick responses from the support team. Many people are delighted with the product quality, noting impressive results and a significant improvement compared to other options. The delivery service is also frequently mentioned as fast and efficient, with orders arriving swiftly and discreetly. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, specifically mentioning problems with injection kits where needles bent or broke. There were also instances where some reviewers experienced difficulties with order fulfillment, including delayed communication, incorrect dispatches, or products not being delivered. A small number of people also expressed dissatisfaction with the refund process after returning a product.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many consumers praise the product's quality,... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the swift and discreet... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product's effectiveness, with... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols. I must give credit where it's due though.... See more

Company replied

Rated 5 out of 5 stars

I'd give 10 🌟 if i could. Been using TruTan a few months and I'm delighted with the results. I've had no side effects which is a bonus. Delivery is always super fast. Obviously customer service a... See more

Company replied

Rated 5 out of 5 stars

I've bought melanotan 2 products from this company for over a decade and I have nothing but praise for them. The products are very effective,safe and excellent value for money. Furthermore every order... See more

Company replied

Rated 5 out of 5 stars

Just wanted to write a honest review after using these products for over a year now, they work amazing ! After using other supplies I just wasn’t getting anywhere. 100% trustworthy website to use. Cu... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

The UK and Irelands favorite place to Buy Melanotan 2 Tanning Injections and MT2 Nasal Spray from UK Suppliers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan…

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols.
I must give credit where it's due though. had a query and messaged them, Paddy got back to me almost immediately and gave some really helpful tips and was super friendly.
I am really looking forward to placing an order soon and thanks for the great customer service Paddy, it is much appreciated

23 May 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Mandy. Could you drop us an email on info@trutan.net to say it was you that wrote the review.
Thanks
Paddy

Rated 5 out of 5 stars

Excellent product!

Excellent product. I used TruTan a few years ago and decided to venture back, I use sunbeds every other day and it was costing a fortune! I’ve now been able to cut back massively whilst keeping my golden brown colour. Paddy was quick to assist with my question last Friday, all in all great. Thank you

20 June 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Chad.

Paddy

Rated 1 out of 5 stars

Week 2 still no order I paied for 2-4…

Week 2 still no order I paied for 2-4 dat delivery 14 days later still nothink not even a email response

29 May 2025
Unprompted review
TruTan logo

Reply from TruTan

UPDATE AT THE BOTTOM

Hi Vickie
If you took the time to check your bank account before you decided to give a 1 star review you would have noticed no money had been taken from your account.

We emailed at 11.43 on Sunday June 1st advising that your bank had declined the payment and to submit another order using a another payment method.

You then emailed in on Friday 6th June at 20.46, which we replied to at 20.58 see below, the reply included a screenshot of the original declined message.

TruTan UK
Fri 6 Jun, 20:58 (6 days ago)
to vickiehankin

Hi Vickie

We did email you at the time of your order, advising that your bank had declined the card transaction and asking you to try and place a new order.

You may also have noticed that no money had left your bank account.

Please try placing. new order maybe using an alternative payment card and then monitor your emails for status updates.

Thanks, Paddy

Screenshot 2025-06-06 at 20.58.09.png

Our issue with trustpilot is people can write out and out lies due to their own incompetence and people will take it as gospel.

Paddy

We contacted Trustpilot about this review and they say the poster had a genuine experience! I don't know what to say, someone doesn't pay for a product lets say as they don't have enough money in their account and then they can write a "genuine" review because we didn't send the goods. It's a shame there's not a review site for customers!

Rated 5 out of 5 stars

110% recommend

It is easy for me to recommend Trutan. Used their products for a number of years. Recently started again and amazed with the results. The quality still feels the same as ever. I can now enjoy the summer and getting a tan. I’m naturally a skin type 1 with red hair. I am now more tanned year round than anyone else I know. The team are extremely quick to respond to emails and always happy to offer advice and help. Thank you!

6 June 2025
Unprompted review
TruTan logo

Reply from TruTan

Hi James
Thanks for the great review and kind words. Paddy

Rated 5 out of 5 stars

Super impressed with TruTan package…

Super impressed with TruTan package came damaged ( not there fault) and was no problem super fast getting back to me and sending me another product out!

Thank you so much

5 June 2025
Unprompted review
TruTan logo

Reply from TruTan

Apologies again for this Ria and thank you for the understanding, great review and kind words especially in the circumstances.
Paddy

Rated 5 out of 5 stars

Very happy with the products

Very happy with the products.
Excellent service.
Very easy to deal with.
Delivery on time
Highly recommend

2 June 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Paul.

Paddy

Rated 1 out of 5 stars

Was not happy with the product provided…

Was not happy with the product provided by Trutan so I returned the item back to them with the promise of a refund of the purchase cost, that was weeks back and I heard nothing back since.
I certainly will not be buying anything else from them and suggest that anyone considering purchasing anything from them look into what it is they're expecting to purchase in great detail.

15 May 2025
Unprompted review
TruTan logo

Reply from TruTan

Hi Chris
I think the previous reviews give an accurate account our customer service...

Your only concern was the unlabelled vial, on the majority of the website pages it clearly states this. You emailed in and we said if you were not comfortable, we advised you to return for a full refund, as per terms we could have charged a re-stocking fee along with any postage cost to us which we did not.

The return order was not processed until mid / late last week. Once received back we have to check the items are in an unused and unopened condition (which I'm sure you can appreciate). A full refund was sent across to the accounts dept and was processed last week. As we explained in reply to your email at 10.18 in the reply at 10.22 along with the timeframe for the refund.


Rated 5 out of 5 stars

100% satisfaction !

100% safe website and safe payment.easy to follow the order because they send you a track link,my order arrived in 10days im in europe.the vials are very carefully packaged and the kit includes everthing i need.I skipped the loading period cuz i was already a little tanned when i received the vials. i ordered the 3vials mt2 pack and im still on the 1rst vial,i started 3weeks ago and im so brown! what a great surprise and no side effect,tysm trutan i will def order more in future i hope u will not discontinu the online option purchase :)

19 May 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Ingrid.
Paddy

Rated 5 out of 5 stars

I have to to write this review about Paddy…

I have to write this review about Paddy and Willow, even though I had an awful experience with Trutan injection, their customer service , kindness and helpfulness and advice was exceptional, sorry I can't use their product,

17 May 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks Donna, we understand they aren't for everyone and the initial side effects differ from person to person. We are always here for any questions.

Rated 5 out of 5 stars

The Best!

Used Trutan for a few years now and wouldn’t go anywhere else.
Being irish and a natural red head I don’t tan and love how this gives me a healthy glow and stops the burning; allowing me to enjoy my sunny holidays.
Super quick delivery and won’t be be beaten on price, highly recommend this company.

1 May 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kinds words Ashleigh.

Paddy

Rated 5 out of 5 stars

Very impressive absolute professional…

Very impressive absolute professional creating a great experience from ordering kept fully up to date on progress are we on time very well packed and the product exceed my expectations this is the first time I have used this company but now wouldn’t go anywhere else

12 May 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kinds words Stu.

Paddy

Rated 5 out of 5 stars

Safest supplier

I order the tanning injections, I have tried other suppliers before however I had a bad experience with one of the batches, I went back to tru tan and have never had an issue, quick delivery and trust worthy

24 April 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for a great review and kind words Nicholas.
Paddy

Rated 5 out of 5 stars

5* Cannot recommend highly enough 5*

As a user of MT2 for over 15 years I can highly recommend trutan - over the past 4 years I have used Trutan as a supplier and first off their customer service is excellent. They always respond quickly to any queries I may have .
My orders always arrive in a timely manner and the product itself is fabulous- hence why I have repeatedly ordered from them .
On their website clear instruction is provided on how to use their products.
Taking the plunge 15 years ago to start using MT2 took me a while and now I think it’s the best decision and it’s wonderful to have an excellent supplier selling high quality product.

23 April 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for a great review and the kinds words Fiona.
Paddy

Rated 5 out of 5 stars

Excellent product & customer service


Was sceptical at first as the nasals didn’t provide any results for me, however I’m very fair skinned with freckles and never tan. So decided to try injections instead. I’m thrilled with the outcome!
Thankfully I’ve had no side effects, product is great quality as is the delivery and customer service. When I had questions about MT2 my e-mails were responded to quickly with experienced reassurance. Would highly recommend and will continue purchasing only from Trutan 🙂

19 April 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Jan

Paddy

Rated 5 out of 5 stars

I purchase this product every spring/…

I purchase this product every spring/ summer. I have small children so unable to boost via sunbeds however i've never been disappointed with my results!

11 April 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Dannielle.
Paddy

Rated 5 out of 5 stars

Fab stuff

Fab stuff! I've been using this on and off for the last few years, I'm naturally pale with freckles and ginger/ strawberry blonde hair that burns easily. I thought I'd build my tan up before going on holiday to Lanzarote last year after getting burnt badly 2 years previously wearing factor 30 😭 I started taking my mt2 about a month before I went. Taking 0.10ml daily for 5 days before going on the sunbed for 9 minutes and didn't burn! I then went on every few days, taking 0.10ml every few days too, went on holiday and got an even more gorgeous deep brown tan which lasted for ages after I got home. It works amazing for me as an appetite suppressant too 🥰 Fast dispatch and delivery too

3 January 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Faye.
Paddy

Rated 5 out of 5 stars

I have been a user of MT2 for many…

I have been a user of MT2 for many years so I know exactly what to expect tan wise…. It’s only been a week so I will have to report back with regards to colour when I have a sun bed.
I have been using a different source for many years with great results colour wise; decided to change due to customer service/ attitudes when raising issues and also horrific side affects.
So it’s early days with trutan BUT
I can say the ordering process is seamless, delivery times fantastic and comms during this time with updates perfect.
I have suffered with, at times unbearable nausea with the other company, I had to really reduce the doseage, making the loading phase long winded.
I haven’t suffered any nausea so far with trutan products - so I am over the moon with this. Proof will be in the tanning session though- hoping the non presence of nausea Won’t mean the product isn’t of good quality…. But I’m hoping for great things 🤞🏻
UPDATE; so as promised, I’ve come back to give feedback on the effectiveness after a ‘loading phase’ of trutans melanotan. I can confirm the colour depth is just as fantastic as the customer service! I have used 2 vials over a months period and taken every day, every other day or 3. I only take 0.05 at a time rather than 0.1 as I’m still wary of side affects. But there have been none! I’ve had 2 Sunbed’s and gone a lovely deep brown, I’m even tanning in the slight bit of warm weather we’ve had the last week. So as a seasoned user of melanotan - from different sources I can confirm that this is 100 percent authentic with the best customer service to date.

6 February 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Hayley
Paddy

Rated 5 out of 5 stars

Fantastic product and service

Order came really quickly. The product is fantastic! Myself and my wife shared the one vial just as a trial, we both have really lovely tans. A few freckles here and there but not overly noticeable. A couple of side effects but nothing to worry about, the wife was happy with one of the side effects I experienced! But I'll leave that to your imagination. We have just ordered the two vial kit, looking forward to it arriving.

4 January 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and the kind words Justin.
Paddy

Rated 5 out of 5 stars

The results from M2 were amazing

The results from M2 were amazing! I constantly got compliments on my tan and people were blown away. It looks so deep and natural. Just stayed outside for a little bit and maybe twice a month hit a tanning bed. Super easy and so gorgeous the depth of color

15 August 2024
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind word Andrea.
Paddy

Rated 5 out of 5 stars

Quick delivery - amazing results

Just purchased my second bottle from TruTan. The only place I will shop now. Quick delivery, amazing results and great customer service!

10 September 2024
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review Elisha.
Paddy

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