TrustWallet Support Reviews 

957
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers were let down by their experience overall. Consumers frequently stated that customer support was unhelpful, slow, automated, and practically non-existent when trying to resolve urgent account problems. Users also shared experiences of losing funds unexpectedly, encountering hidden fees during transactions, and facing impossible barriers when attempting to withdraw their money from the platform. Reviewers warned that the application lacked basic security features and made it extremely easy for unauthorized individuals to access wallets. Some people were satisfied with the straightforward storage options and found that basic crypto transactions worked smoothly without any major complications. Reviewers also noted that managing certain digital assets was initially simple and easy to follow before encountering later difficulties.

What people talk about most

Payment

Customers had negative experiences with payment, reporting that funds were unexpectedly delayed or locked... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that it is nearly... See more

Product

People report negative experiences with the product, expressing deep dissatisfaction over account issues and... See more

Website

Reviewers express deep frustration regarding website functionality, highlighting withdrawal failures linked... See more

User experience

Clients share negative opinions on user experience, highlighting how the platform is not user-friendly and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was scammed out of my $72K of crypto and Trust Pilot support wouldn’t even accept my request for help. Scammers advised i needed to register at cryptnetworkweb3.org to make sure crypto was secure af... See more

Rated 1 out of 5 stars

What has happened to Trustwallet? Absolutely gone to greedy and scammy trash. We are still not able to recover over 1 year of missing Tron funds. Recently cant even swap on BNB chain leaving us in lim... See more

Rated 1 out of 5 stars

It’s really absurd that they are asking for proof today otherwise that take off the review.we wrote a review last February and it was actually my friend who ordered the flowers and never received... See more

Rated 1 out of 5 stars

🤬 I startede using Trust Wallet when it had these cool functions integrating other instances like Binance. First i made a payment of $41 for the gas fees for an exlusive VIP reward. Second i was to... See more


Company details

  1. Cryptocurrency Service
  2. also in
  3. Currency Exchange Service

Information provided by various external sources

Trust Wallet is the best ethereum wallet and multi cryptocurrency wallet to store your favourite ERC721; ERC20 tokens. Download the Trust Wallet Android and IOS app today!


Contact info

1.2

Bad

TrustScore 1 out of 5

957 reviews

5-star
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1-star

No history of asking for reviews

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1.2

All reviews

(957)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam
I bought SOL and as soon as I received the funds in my wallet it was sent out of my wallet without permission. What a SCAM!

28 January 2025
Unprompted review
Rated 1 out of 5 stars

I regretfully created a wallet

I created a wallet, wrote my seed phrase on a piece of paper which was put it into an old fashioned safe, sent BTC and ETH to the wallet ........... and shortly afterwards watched as everything disappeared. This lot should be hung, drawn and quartered for all the harm they have done to people.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

i had 5000USDT stolen just like that, support has been unresponsive until ROSE LANE GP intervened

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Trust Wallet,SCAM,DECEPTIVE AND USELESS APP

I had 8600 USDT stolen through the 'Liquidity Mining Scam', I recommend informing you to avoid commenting on the same error. When I asked for assistance, Trust Wallet support simply replied that they can't do anything about it because they are a decentralized wallet. So what's the point of the 12-word secret phrase, password and fingerprint if they can steal from you anyway?? DECEPTIVE AND USELESS APP

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Trust Wallet? Trust? Wallet?

Neither of those words are true about Trust Wallet, they are neither a wallet or trustworthy...They've robbed me of all my ETH, it never showed up in the main balance, just showed the transaction had arrived, but never said I have any ETH...Wouldn't let me buy anything on uniswap with it despite uniswap being more competent than Trust Wallet and recognizing i actually have the ETH but it kept saying insufficient balance for gas fees, even though the transaction was supposed to take care of that...it won't let me send it anywhere else now, as on the trust wallet app, it doesn't show i have any...when i try to send it via uniswap, the trust wallet app crashes and it won't ever send, so it's just stuck forever it seems now...never been so angry with a company/app in my entire life, this is thievery...I will discourage anybody from using this app...If you can fix this for me, Trust Wallet, I will take the review down, the main thing i want, is my money back.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

0 stars

0 stars. Bunch of scammers. They empty my wallet. NEVER deposit money in that wallet. YOU WILL LOSE EVERYTHING.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

They robbed my USDT

They robbed my USDT, can't withdraw my funds. Transaction still pending 140+ days... Support just closed my ticket.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

I couldn’t buy Tron token anywhere

I couldn’t buy Tron token anywhere! But I found this platform allows it, I tried to get my money out for the last 2 years! Moonpay is Trash! Their customer service is pathetic! & Mercury pay is the same! These were the only 2 options to withdraw money. And nothing about this platform helped me! The recently got “Ramp” which allowed me to sell my coins! And now I’m deleting the app & NEVER using it again!

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Hello folks

Hello folks
There is a women her name Aaliyah Mohammad. Maybe it's fake name.
There is.one women which she uses Facebook that cheets people like [ invest 500usd after 7 you earn 5500usd ] and she uses trust wallet challangi and binance so top up your money in there and transfer it to vawtarapoint.online and benefits raises so high in one day up to 1000usd like it shows and when you want to withdraw your profits the vawtarapoint.online customer service asks to 248usd to make withdrawal. Once you done with it than they say you are too late topup then you put 100usd more and than you can withdraw.like this I was cheated by the almost 150usd I got fool by this people
So guys please be careful
And I think trust wallet should take an action
And how can I get my money back
Best regards

9 January 2025
Unprompted review
Rated 1 out of 5 stars

I have lost 😡 all my tokens as soon as…

I have lost 😡 all my tokens as soon as I transferred them to this scammed trust wallet over $23000.00 of my hard earned money gone and this company didn’t do nothing this trust wallet is made to steal peoples funds I am devastated because I am a single parent on government help somebody should stop these bast….

5 January 2025
Unprompted review
Rated 1 out of 5 stars

I would give this zero stars

I would give this zero stars . Yesterday my account was robbed of over £400.00 . This is supposed to be a secure account . Yet after reading other reviews , it turns out this company robs you of your money . It's an absolute disgrace and I'm so disgusted this app can continue committing fraud and get away with it. I built my my money up and then today I logged on to realise that my funds had been sent to another account , which is not mine !!! AVOID AVOID AVOID!!!

5 January 2025
Unprompted review

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