A valuable service with what appears to be a good corporate environment for their employees, which naturally benefits businesses and the consumers reviewing them. Seems much more useful than BBB rati... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
⭐⭐⭐⭐⭐ **Keeps Businesses Honest** Trustpilot is my go-to before trying any new company. What I love most is that businesses can't easily hide negative reviews — that transparency is rare and r... See more
I really appreciate Trustpilot for giving everyday customers a voice. It’s one of the few places where you can openly share honest experiences about products and services without feeling filtered or i... See more
I’ve had a very good experience using Trustpilot. The platform makes it easy to read genuine feedback from other users and get a better idea of a company before deciding whether to use its services.... See more
Company details
Trustpilot began in 2007
Written by the company
- with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
- Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York
Contact info
Pilestraede 58, 5th floor, 1112, Copenhagen K, United Kingdom
- https://help.trustpilot.com/s/contact-us
- trustpilot.com
4.4
Excellent
485K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful App for Honest Reviews
I’ve been using Trustpilot for a while now, and it’s been really helpful. It allows people to share genuine experiences about different companies, which makes it easier to decide before buying anything.
The app is easy to use, and I like how reviews are clearly shown with ratings. It feels like a reliable platform where customers can raise concerns and also appreciate good services.
I would definitely recommend Trustpilot to anyone who wants honest feedback before making purchases online.
26 April 2026
efficiency
26 April 2026
No option to upload images
There’s no option to upload images or videos—reviews should include visual content.
25 April 2026
great experience
26 April 2026
I signed up and left a genuine review
I signed up and left a genuine review. Now you send me and threaten to take it down?? No wonder they have nothing but 5* on their page
Just a reminder that you have 2 days left to provide more information or your review may be taken offline.
26 April 2026
Unprompted review
The Last Frontier of the consumer voice…
The Last Frontier of the consumer voice on the Internet.
26 April 2026
Thank you for the venue that may allow…
Thank you for the venue that may allow others to make informed choices, often at the expense of the author(s), who have had unfortunate experiences with open market providers.
26 April 2026
Great experience.
Long time user, first time reviewer. The review process was quick and simple.
26 April 2026
Quick and easy great 👍
26 April 2026
Do not ask me to change my review and…
Do not ask me to change my review and send my photo to you----I am telling exactly what happened to me honestly and refuse to lie about my situation.
21 April 2026
I love Trustpilot because it helps to…
I love Trustpilot because it helps to tell what is good and what is bad about products and services available, and also to have information before buying or using services.
26 April 2026
Trustpilot - I see you
Trustpilot - I see you.
Trustpilot is cynically putting its determination to get an ‘excellent rating’ on its own platform by refusing reasonable takedown requests by businesses. This has the convenient effect (for Trustpilot) of reducing the negative reviews against Trustpilot from customer reviews at the expense of businesses.
26 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.