KYC upload on shared flat Wi-Fi; autoplay looked off with Mastercard, then started another slot round. Message centre turned a simple account check into guesswork before I closed the tab. great
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Didn’t expect much, but turned into small withdrawable amount.
The confirm button blinked grey after I changed the amount. No error message, no spinner, just a dead button until I refreshed. I saved a screenshot before closing the page. Support still had the same... See more
Friday evening, Bonus balance on a tablet using hotel Wi-Fi — the free spins counter inside the casino account dropped after one refresh. Email update stayed stuck at the payment step
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No thanks
No thanks, Registration was quick, then the casino cashier asked for KYC only at payout done with that
The promo banner said x25 wagering…
The promo banner said x25 wagering before I deposited. After activation, the bonus page showed x45 and Live Blackjack only counted 5%. That is not a small detail. Support still had the same old note afterwards.
Clicked the bonus details before…
Clicked the bonus details before depositing and saw one expiry note. After claim, a shorter countdown appeared in the account page. That should not change mid-way. Support still had the same old note afterwards.
Fire Joker kept freezing on a…
Fire Joker kept freezing on a hand-me-down iPhone whenever the feature triggered
put a monthly deposit cap on while…
put a monthly deposit cap on while stuck waiting at the chemist and thought no more about it. looked three weeks later and the figure had gone back to the default. no email, no entry in the history, nothing to say when it moved
the crash game froze while dinner…
the crash game froze while dinner cooked and I lost the round
Autoplay stops at 10 rounds
Autoplay stops at 10 rounds. Sound resets. Favourites wiped. Every single app update, the same 3 things again.
I checked the terms before starting
I checked the terms before starting, but the app kept signing me out. That left me feeling misled rather than simply unlucky.
Live chat queue 21 had the issue first
Live chat queue 21 had the issue first: support inside the casino account sent rules from another bonus page. Support reply hid the cashout reason while lunch went cold.??
the history page stopped loading for…
the history page stopped loading for most of the evening, without any proper update.
live chat disconnected while I was…
live chat disconnected while I was explaining ticket 6419.
Friday evening
Friday evening, Bonus balance on a tablet using hotel Wi-Fi — the free spins counter inside the casino account dropped after one refresh. Email update stayed stuck at the payment step
cant filter by stake
cant filter by stake, so youre scrolling hundreds of tiles for a 5p slot
German account
German account, English site, still Support said payout was approved, email later said still under review and yes, I checked the history
Contact form Wed 23:46 went wrong…
Contact form Wed 23:46 went wrong first: the promised update on cracked Samsung never arrived
Lobby notice changed again while I kept refreshing.??
No clear casino update appeared later
after registation
after registation, login kept looping back to the same page.
no list of accepted documents anywhere…
no list of accepted documents anywhere on the site... found out by trial and error that a phone bill counts and a bank app screenshot does not, over 4 days of a held cashout.
Selfie step on phone on 6% battery
Selfie step on phone on 6% battery; KYC only says review with bank transfer without naming the missing document. KYC status showed a newer status while profile status said paid.
Same two agents most weeks
Same two agents most weeks, both know the cashier section screens, makes sense each time.
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