Customer support was helpful when my order (Peaked cap) was delayed by supplier issues, but when the order arrived I was disappointed with the quality and difference between what was in the photo and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a baseball cap took weeks to arrive (from China) it's certainly not made in the UK by British veterans or proceeds generated going to British veterans. Completes scam appalling quality sold b... See more
Company replied
If I could give no stars I would, the cap that I purchased from this company is nothing like the quality shown in their website, it seems to also be made for people with massive foreheads. It took w... See more
Company replied
Got robbed by these thieving idiots. Purchased what I thought were going to be great quality patriotic tops for my dad and spent £50 and several weeks for them to finally arrive. Never felt so embarr... See more
1.6
Bad
172 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very misleading
Just saw an article about this company on the BBC , be aware, this is a Chinese company based in Jen Chen..do not buy if you think you are supporting UK veterans....it's a scam.
17 September 2025
Unprompted review
Scam Chinese RIP Off
Just seen this company shamed on BBC Watchdog. They don't support any charities and their item are extremely poor quality. You have been warned!
10 September 2025
Unprompted review
Fake goods from a fake company
Fake goods from a fake company. Being reported on BBC Watchdog
17 September 2025
Unprompted review
DO NOT BUY FROM THIS COMPANY THEYVE…
DO NOT BUY FROM THIS COMPANY THEYVE BEEN ON BBC WATCHDOG THIS COMPANY FROM A CHINESE BACK STREET SLUM ARE FAKE, ALL PICTURES OF ARMY PERSONNEL HAVE BEEN TAKEN FROM OTHER SITES WITHOUT PERMISSION
16 September 2025
Unprompted review
Dirty
Dirty, filthy scammers. The images of the stuff they claim to sell are nothing like the products, when they eventually arrive
4 September 2025
Unprompted review
It’s a scam - nothing vets involved - all lies
It’s a scam - nothing to do with Patriots - just shown on watchdog bbc1 this evening.
17 September 2025
Unprompted review
You've just been outed by Matt…
You've just been outed by Matt Allwright ha ha ha
17 September 2025
Unprompted review
This is a scam
This is a scam. It has no connection to uk veterans. Exposed on BBC.
17 September 2025
Unprompted review
Disgraceful rip off not made by British…
Disgraceful rip off not made by British servicemen and actually are some cheap Chinese site. Do not buy from these. Stealing photos of veterans
11 August 2025
Unprompted review
I ordered a t shirt not happy
I ordered a union jack t shirt im still waiting now and that was from the beginning of this month I have e mailed them on numerous occasions and I get the same e mail I would suggest if anyone is wanting a patriotic t shirt then go else where there's not even a phone number where you can speak to anyone im asking for a refund without anyone getting in touch this might be a scam so beware of this company as im not a happy customer. I will wait another few days see if it turns up if not I would like a refund thank you.
15 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@trupatriotic.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Utter rubbish
I bought one of the baseball caps which in their photo looks a very good quality cap. What turned up after 2 weeks was utter rubbish. A thin print 2 pound a best. Utter rubbish do not waste your money.
15 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Complete Con
Ordered a baseball cap took weeks to arrive (from China) it's certainly not made in the UK by British veterans or proceeds generated going to British veterans. Completes scam appalling quality sold by total scammers. DONT BUYR FROM THIS SITE wish I'd had the sense to read these reviews first
15 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK company, and our products are manufactured in the UK. Since we also sell products to other countries, it is normal for the shipping location to be different from the manufacturing location. We assure you that we will prioritize your concerns and resolve them. We stand behind every product. If you have any further questions, please contact our customer service at service@trupatriotic.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us an opportunity to make it right. Thank you very much.
Absolutely disgusting
Absolutely disgusting, I bought a Union Jack polo shirt from Trupatriotic.
It took over 2 weeks to arrive. I thought these were made by UK patriots, not Chinese ones. The product was made with cheap material. The pictures looked like high end fabric, you can see through this fabric.
The union Jack's looked faded, definitely not embroidered like the picture implies. I found a cheaper, better quality one in a market in Leeds.
The customer service team are no help. DO NOT ORDER FROM THIS COMPANY
12 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK company, and our products are manufactured in the UK. Since we also sell products to other countries, it is normal for the shipping location to be different from the manufacturing location. We assure you that we will prioritize your concerns and resolve them. We stand behind every product. If you have any further questions, please contact our customer service at service@trupatriotic.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us an opportunity to make it right. Thank you very much.
Sent item not as described
Sent item not as described. Cheap and Tacky material. I feel I have been scammed.
Keep away from this company.
10 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Timescales are far to long between…
Timescales are far to long between orders and delivery
Customer contact is poor in relation to finding out were my order was and estimated delivery
Contact always state wrong info
11 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Wouldn't recommend …
Awaiting a refund they said they would do however still waiting.
11 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@trupatriotic.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam...One star is way too much credit for…
One star is way too much credit for this disreputable bunch on con merchants. The quality of their clothing is woeful, it comes from China and is made for pennies with NOTHING going to veterans. Please don't repeat my mistake and order anything from them. Fortunately, PayPal agreed completely with me so I was able to get a full refund. Hopefully they go out of business soon as this is just a blatant scam.
10 September 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK company, and our products are manufactured in the UK. Since we also sell products to other countries, it is normal for the shipping location to be different from the manufacturing location. We assure you that we will prioritize your concerns and resolve them. We stand behind every product. If you have any further questions, please contact our customer service at service@trupatriotic.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us an opportunity to make it right. Thank you very much.
Ordered a t shirt… a couple of weeks…
Ordered a t shirt… a couple of weeks ago
It has never arrived
Disgraceful service
Unable to contact for any assistance
Please do not buy from them
I can only assume this must be coming from China
24 August 2025
Unprompted review
Reply from trupatriotic.com
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@trupatriotic.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.