Really appreciated customer service working with me on changing a diagnosis on the original claim showed the wrong one. Apparently there isn’t a claim for an illiosoas strain, but there is muscle st... See more
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Review summary
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They authorized my vet to receive pay from Trupanion within an hour or two, so I only had to pay my share. 4 stars and not 5, because it was a while to wait in the vet office and they only cover 90% n... See more
Company replied
I had never purchased pet insurance before I got Jasmine. Having the insurance pay the veterinary bills directly to the clinic on the same day as the surgery made things so much simpler. Thank you for... See more
Company replied
Trupanion has covered upwards of $12,000 in vet care for my dog over the last three years. She's had a run of bad luck - being attacked by bigger dogs, a (fortunately operable) cancer, and a new IBD d... See more
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Company details
Written by the company
At Trupanion, we understand that being a pet parent is a 24/7 job. So, we’re here to help with quality pet insurance coverage and award-winning customer service available 24/7/365. We’ve been covering dogs and cats for over 25 years, prioritizing their health with no payout limits, all breeds covered, and VetDirect PayTM (that’s the ability to pay veterinarians directly at time of checkout). Enjoying the protection Trupanion has provided your pet? Help other dog and cat parents by leaving us a review. Not a member of our pack yet? Learn more about how Trupanion coverage works, or get a free quote for your pet today!
Written by the company
Contact info
6100 4th Avenue South, 98108, Seattle, United States
- 855-210-8749
- info@trupanion.com
- trupanion.com
4.4
Excellent
12K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Trupanion is the east and easiest way…
Trupanion is the best and easiest way to go. Fast efficient and caring
14 July 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Carol! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
I am extremely disappointed with dishonest renewal premiums
I am extremely disappointed with Trupanion Pet Insurance.
The monthly premiums have always been expensive, but Trupanion has now increased my premium by approximately 25%. I was already paying about $150 per month for my two-year-old German Shepherd, and I have maintained coverage since we first brought him home. My new premium is now approximately $200 per month.
The explanation I was given was that there had been too many claims and that the cost of my dog’s care had become too expensive for them. That is extremely frustrating because covering necessary medical procedures is the entire reason people purchase pet insurance.
In my experience, Trupanion is happy to collect high monthly premiums and deductibles, but once the insurance is actually used, the customer can face a significant increase at renewal. This makes pet owners feel financially trapped at the exact moment they are trying to provide necessary care for their animals.
Be cautious when reading reviews about Trupanion covering cancer treatments or other expensive procedures. They may pay eligible claims, but that does not mean your monthly premium will remain affordable afterward. My experience has been that once the claims became costly, the premium increased substantially.
Charging nearly $200 per month to insure a two-year-old German Shepherd is extremely difficult to justify. Pet owners deserve transparent pricing and should not feel punished for using the coverage they have paid for.
Shame on you, Trupanion.
17 July 2026
Unprompted review
Reply from Trupanion
Hi Dom,
It means the world to us for you to protect your pup with a Trupanion plan, and we appreciate you sharing these concerns with us here. We know it's never easy to see a change to your monthly cost or pay more for your coverage. We'd like to offer some clarification here into your pricing factors and why your price changes overtime.
We strive to price each pet as fairly and accurately as possible. Your pet's pricing will always be based on your pet's unique factors at enrollment. This includes their breed, sex, age at enrollment, and geographical location as determined by their postal/ZIP code, as well as your chosen coverage options.
Our coverage plans are designed with long-term care in mind. We want to be there for you and your pet for their entire lifetime, and as such, it's important for us to continue to align our prices with the trends and changes we're seeing in the industry that we cover - veterinary medicine. We'll look into how the cost of veterinary care is changing due to inflation and advancements in veterinary technology that help pets get the care they need but often come at a higher price point. We'll also examine how many pets are receiving treatment as more people welcome new pets into their homes.
We'll then apply our findings to your pet's unique factors - that determines your updated monthly cost. Insurance is a shared risk, so we'll never punish an individual pet for celebrating a birthday or needing to use their coverage, and we'll never reward pets for staying healthy and not needing to utilize their plan. Any changes to your account will always be made so that we can be there for you and your pet no matter when or where you need us - or for how much.
We take your situation seriously and we want you to know that we're available at anytime to discuss your pricing with you in further detail to offer any additional clarification or answer any additional questions we can. Please call us whenever we can help at (855)210-8746. We're here for you 24/7.
Take care,
The Trupanion Team
Excellent!!
I love that Trupanion pays claims through the Vet's!!
Love the caring people at Trupanion!!!!!!!!!!!!!!!!!!!!!!
15 July 2026
Reply from Trupanion
Karen - we value your feedback and are so grateful we can be here for you and your pet! We strive to provide a seamless claims experience to ensure you can keep a peace of mind. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Quick and easy claim process
The prompt and direct payment to the veterinary hospital made it very convenient for us. Having Trupanion made it possible to give our dog the surgery he needed. Thank you!
15 July 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Amanda! We are sorry to hear your pup needed surgery, but we are so grateful we could be there for them when it mattered most. Our team is sending your boy our best wishes for a smooth recovery. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
A Lifesaver for Biggie
We signed up for Trupanion about two years ago, hoping we’d never need it. When our Lab, Biggie, unexpectedly needed emergency surgery, I can’t imagine going through that experience without them.
The claims process was incredibly simple, and what impressed me most was that Trupanion paid their portion of the bill directly to the pet hospital. We didn’t have to pay the full amount upfront and wait weeks for reimbursement, which was such a relief during an already stressful time.
Everything was handled quickly, and Trupanion kept us updated throughout the entire process. Having one less thing to worry about allowed us to focus on what mattered most—Biggie’s recovery.
We’re so grateful for the excellent service and peace of mind Trupanion provided. I wholeheartedly recommend them to any pet owner looking for reliable pet insurance.
14 July 2026
Reply from Trupanion
Vanessa, we appreciate you taking the time to share your experience with us here. We understand you and Biggie faced a very stressful time, but we are so happy we could stand by you both, to ensure he received the care he deserved. Our team is sending our best wishes for a smooth recovery his way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Considering discontinuing as it seems…
Considering discontinuing as it seems like nothing is covered
15 July 2026
Reply from Trupanion
Hi Mollie,
We take your concerns seriously, and we appreciate you taking the time to share them with us here. We understand that we haven't provided you with the experience that you'd hoped for, and we'd like the opportunity to look into your situation with you in further detail to offer our support. Please call us 24/7 at (855)210-8746 to get started or chat with us using our live chat function through your member portal to get started. We hope to connect with you soon.
Take care,
The Trupanion Team
Trupanion has helped me pay my vet…
Trupanion has helped me pay my vet bills. I am so glad I signed up. Their coverage is so worth the monthly cost. I
15 July 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Emmie! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
My experience with Trupanion was excellent
My experience with Trupanion was excellent. They were prompt with their information on what was to be covered, and the provider I had took care of all billing directly with Trupanion. I am very happy I chose Trupanion for their coverage and ease of the claim, service and payment process. I would recommend them highly.
15 July 2026
Reply from Trupanion
We thank you Cathy, for taking the time to share your experience with us here. It means the world that you chose Trupanion to protect your pet. We strive to provide quality customer support, so you may keep a peace of mind. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Customer service is always great…
Customer service is always great anytime I have any questions everyone seems so happy to help. With my dog recently having a surgery it’s a huge piece of mind to know I have help when it comes to paying for these things.
15 July 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pup's medical coverage, Zoey! We strive to provide you with quality support, so you may keep a peace of mind when it comes to your pet. We are sending our best wishes for a smooth recovery their way! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
great staff i had questions and they…
great staff i had questions and they were very helpful when i called and concerned about my dog they worked right with my vet and took all the stress out of the operation so i could place all my attention to her and not worrie about the paperwork
15 July 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your dog's medical coverage, Peter! We strive to provide a quick and efficient claims experience so you may keep a peace of mind when it comes to your girl. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
I would give a zero if I could
I would give a zero if I could. Instead of focusing on the overall rating, I read the reviews and realized there are a lot of people who had similar experiences that I had. I rescued Pepper in November 2025 and enrolled with Trupanion in March 2026. She had parvo before I adopted her. After months of paying premiums I submitted two claims totaling $379.63 for acute diarrhea and conjunctivitis. Both were denied as pre-existing conditions. I appealed twice, including submitting a formal letter from my veterinarian who specifically stated that diagnostic testing showed NO evidence of permanent intestinal damage from parvo and that the conjunctivitis cause was unspecified. Both appeals were denied. I received zero coverage after paying $190 in premiums. Trupanion is not appropriate for rescue dogs with any medical history. Save your money and go with Fetch instead — they actually built their insurance specifically for rescue pets.
I can’t reply to them below. But I did dispute the denial of the claim. And they still said it was a past issue even though it was not. My dog all of a sudden was showing signs of diarrhea and vomiting so I brought her to the vet and they said that was a pre-existing condition because she had loose stools when I got her as a puppy. Which is completely different than what I brought her in for.
16 July 2026
Unprompted review
Reply from Trupanion
Hi Kasey,
We're sorry to hear that Pepper needed medical treatment, and we understand that this hasn't been the experience that you had hoped for. Our coverage plans are here to help with issues that start after coverage is fully in place and any applicable waiting periods are through. In the unfortunate event that an issue shows signs or symptoms of starting prior to that, even if no formal diagnosis is made, it's not something we can help with.
Your situation is important to us, and we'd be glad to review your claims with you in further detail at anytime to offer our support. Please call us 24/7 at (855)210-8746 to get started. We hope to speak with you soon.
Take care,
The Trupanion Team
Highly deceptive marketing
Highly deceptive marketing. They claim to reimburse 90%. That is a lie I got back a little over $500, from an almost $1400 injury. I will be looking for better insurance for my dog. Probably Lemonade, once I do some research on the company. I will NOT be keeping this bullshit "insurance"...
14 July 2026
Unprompted review
Reply from Trupanion
Hi Tim,
We take your concerns seriously and understand that we haven't provided you with the experience that you'd hoped for. We do want to assure you that for your plan, we do reimburse 90% of any eligible treatment costs after your deductible is met. We understand that it can be frustrating to see a lower payout on an initial claim as you work to reach that deductible. Please know that once a deductible for any eligible injury or illness is met, we can help with any related treatment costs for the rest of that condition's duration - even if it lasts your pet's entire life.
We'd like the opportunity to discuss your claims with you in further detail to offer the best information and support we can. Please call us 24/7 at (855)210-8746 to get started. We're here for you anytime.
Take care,
The Trupanion Team
Worth every penny
We have had Trupanion since both my dogs were puppies (8 and 7 years old now). Trupanion does not cover wellness and some other stuff, but they have allowed us to make sure our dogs get the care they need without worrying about how to pay for more than our deductible. As they have gotten older our premiums have increased, but we have continued paying the premiums as Trupanion has come through every time. They charge the deductible per condition, but after that has been met you only pay coinsurance and taxes. Twice now Trupanion has paid out more in claims for us than we would have saved just putting away the premiums alone. Several of the vets we have worked with also work directly with Trupanion, so there have been instances where because our vet filed claims for us in the past, we had already met our deductible for a condition when the big bills started to roll in. We cannot recommend them enough.
13 July 2026
Reply from Trupanion
Dr. Everett - we appreciate you taking the time to share your experience with us. We are so glad we can be here for you and your pack, when they need us most. Our team is here for you 24/7, should you need anything. You can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
First off this is a good insurance if…
First off this is a good insurance if you have a deep pocketbook.
Almost every year the rates go up. This year was $26.00 a month increase. Now I pay $106.00 a month for one dog. Once you submit a claim and your dog has a medical problem you can’t switch insurances as it will be a pre-existing condition. They have you locked in and there seems to be no control how much they increase your rate.
I advise you to read lots of reviews and shop around. I chose another pet insurance for the dog we adopted after this one.
16 July 2026
Unprompted review
Reply from Trupanion
Hi Pam,
Thanks for taking the time to share your feedback with us here. We know it's never easy to see a change to your monthly cost and that no one likes paying more. Our coverage plans are designed with long-term coverage in mind. We intend to be there for you and your pet throughout their entire lifetime.
To do this, it is essential that our prices stay in line with the increases we're seeing to the cost of veterinary care and the changes in our industry that impact how much pet owners everywhere are paying to get their pets the care they need. We'll never make changes due to your pet celebrating a birthday or their individual claims usage, and we encourage you to research how other providers adjust their costs over the years, and what factors they use to decide how they implement change. Here at Trupanion, we value transparency and would be glad to talk about our pricing factors with you at anytime. Other providers might not.
Your situation is important to us, and we want you to know that we're always available to discuss your concerns with you in further detail to offer our support. Please call us whenever we can help at (855)210-8746 - we're here for you 24/7.
Take care,
The Trupanion Team
Great insurance for my fur baby!
Great insurance for my fur baby!! A very easy and smooth process to put claims through. It takes only a few minutes to process and my vet submits the claim.
9 December 2025
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Nicole! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
I have with Trupanion since 2014 when…
I have with Trupanion since 2014 when my pet had 3 months. The claim process is easy and payment is the excellent, I am grateful also with customer services always available to resolve any doubt about coverage. They are care about my pet health.
14 July 2026
Reply from Trupanion
Thank you for taking the time to share your experience with us here, Gladys! It means the world that you chose Trupanion to protect your pet over the years. We are grateful to stand by you both. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Reply from Trupanion
Thank you Anup, for sharing your experience with us here! We are grateful to stand by you and your pet, to ensure you can keep a peace of mind. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage over the years, Despina! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
Best Pet Insurance EVER!
I wish I could remember the two individuals I spoke with the night of my pet's emergency, because they were truly amazing. I had never had to use our pet insurance yet, but I am so thankful we had it when we needed it. The process was easier than I ever expected and it is safe to say I will be keeping it the remainder of my pet's life!
14 July 2026
Reply from Trupanion
Callie, we appreciate your kind words! As pet owners ourselves, we understand how stressful a trip to the ER can be, and we are grateful we could be there with you every step of the way. Our team is sending our best wishes for a smooth recovery your pet's way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Reply from Trupanion
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Cathy! We strive to provide a smooth claims experience so your focus may remain on your pet. Our team is here for you 24/7 should you ever need us. You can reach us anytime at (855)210-8746
Best wishes,
The Trupanion Team
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