Trunks & Boxers Reviews 

461
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Purchased many pairs of Saax mens boxer shorts from Trunks and Boxers as was very pleased with the excellent selection and price range, In all it has been a pleasure to do business with Trunks & Box... See more

Rated 5 out of 5 stars

Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... See more

Rated 5 out of 5 stars

I managed to find lots of good variety and stock of Calvin Klein underwear that I was having a hard time finding in stock anywhere else. I've made several orders with them now and the customer s... See more

Rated 1 out of 5 stars

For all non-UK buyers: What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs These totaled more ( ca €50) then the costs of the trunks themselves. Shameful... See more

Company replied

Company details

  1. Underwear Store
  2. Clothing Store

About Trunks & Boxers

Written by the company

Trunks & Boxers
Trunks & Boxers

Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.

Our Brands



Shop by type


  Shop Boxers     Shop Boxers Briefs  
  Briefs     Shop Normal Rise Trunks  
  Shop Low Rise Trunks     SALE  
  • Delivery all over UK
  • Same Day Dispatch, Tracked 48
  • Wide Range of Trending Collection
  • We care and will be happy to help you

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

461 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(461)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Incorrect item and no response to resolve

We ordered some specific socks, the ones we recieved were different to those advertised. We wanted a specific item so have contacted via email twice using the details online, we have recieved no reply to either request for resolution and are now stuck with a pricey product we don't want and will have to source the correct item elsewhere.

Edit: following this review, the company did get in touch and after I provided photo proof of the incorrect item, offered for me to return the item for refund or a £5 partial refund and keep the item.

11 January 2026
Unprompted review
Trunks & Boxers logo

Reply from Trunks & Boxers

Thank you for your review and for taking the time to update it.

We’re sorry for the initial confusion regarding this order and for the frustration it caused. Once the issue was brought to our attention, we investigated promptly, identified the discrepancy, and worked with you to reach a resolution that suited you.

After reviewing photo evidence of the item received, we offered the choice of a full refund with return or a partial refund to keep the socks, which was processed accordingly. We also appreciate you highlighting an outdated contact email on our website, which has since been corrected to help prevent similar issues going forward.

We value our customers and always aim to resolve concerns fairly and professionally. Thank you again for your patience and for allowing us the opportunity to put this right.

Sahil V
Customer Services @ TNB

Rated 1 out of 5 stars

I bought some Calvin Klein boxers

I bought some Calvin Klein boxers, they turned out to be fake. After 2 washes the colours all changed. Clearly not the real thing. I reached out to the seller and didn't even get a response. Will never be going back here..

18 September 2025
Unprompted review
Trunks & Boxers logo

Reply from Trunks & Boxers

Thank you for your feedback, though we are unable to verify that this review relates to any genuine purchase from us.

We take all claims seriously, so we have checked our entire system and can confirm that no order, email, or contact attempt exists that matches the details provided here. We also requested information directly through Trustpilot, but unfortunately the reviewer did not supply any proof of purchase.

For the reassurance of all customers reading this:

We only sell 100% authentic, genuine branded products.

Every item we stock is authentic, brand new, and has passed all brand quality checks.

If any customer ever has an issue, our support team responds quickly and professionally, and we always work to resolve concerns.

We’re confident this review does not reflect a real transaction with us, but we remain fully committed to excellent customer service and to offering one of the best selections of premium men’s underwear, socks, and T-shirts in the UK.

If the reviewer can provide a valid order number, we will be more than happy to investigate further.

Thank you to all our genuine customers for your continued trust and support.

We remain committed to offering trusted, authentic brands and excellent customer service.

Rated 5 out of 5 stars

as happy to receive my order so fast…

I was happy to receive my order so fast and even more happy with the quality.It was exactly what it said on the tin.The customer service was Excellent.. they even phoned me to check that I was happy with my order.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service - if I could give 10 stars I would!

I’ve used this company twice now and on my most recent order I made a mistake, selecting size medium instead of large. Straight away I emailed them in a panic (this order was part of a birthday gift so I needed it by a certain date) I sent the email at 23:58 on Saturday night and at 00:10 Sunday I received a reply from a lovely staff member named Sahil to confirm they would amend my order… I couldn’t believe that I received a reply so quickly let alone on a weekend at that time of the morning! I was so relieved and so grateful and I really cannot think of any other company that has provided this level of customer service.
Thank you again Sahil, i’ll definitely be back and I will be recommend you guys to all my friends and family!

26 July 2025
Unprompted review

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