Trulawn Reviews 

459
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, hard-working, polite, and friendly, often going above and beyond expectations. The service provided is frequently described as brilliant and impressive, with many highlighting the efficiency and smooth process from initial inquiry to completion. People are highly satisfied with the quality of the products and the workmanship, noting that the artificial grass looks stunning and transforms their gardens. However, some people were dissatisfied with the after-sales service, experiencing issues with visible joints, ripples, and unpleasant odors that were not resolved promptly. There were also instances where office staff were described as rude or unhelpful, and a canopy was damaged with difficulty in getting a response for a resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as brilliant, professional, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Product

Customers had positive experiences with the product, often praising its quality and appearance, with many... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional care, patience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had several quotes from independents and well known brands. Trulawn was very competitive. The site survey was completed really helpful informative and no pushy sales. Materials turned up day... See more

Company replied

Rated 5 out of 5 stars

Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more

Company replied

Rated 5 out of 5 stars

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more

Company replied

Rated 5 out of 5 stars

The guys from Trulawn were excellent. Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a... See more

Company replied


Company details

  1. Landscaping Service
  2. Landscaper
  3. Landscaping Supply Store

About Trulawn

Written by the company

Trulawn Artificial Grass Installers

Trulawn Artificial Grass Installers

Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.

We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.

All of our grasses are soft and suitable for children and pets to use for everyday play.

With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!

Call 01252 819695 for free quote today!

Soft tick
Durable tick
Quick Draining tick
UV Stabilised tick
Child Safe tick
Pet Friendly tick
Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

459 reviews

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4.7

All reviews

(459)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Untrustworthy and no morals!

*Update: 1 month on* and I have not had a response from Trulawn following their request to me to email them (after several phone calls and face to face visit). I would avoid this company like the plague as they have proven themselves (staff and management) to have no morals whatsoever.

My car was hit hard by a "Trulawn" branded truck whilst I was fully stationary - the van made considerable damaage to my car but did not stop.

The truck that hit me was captured on a witness' dashcam. The company name was identified by me and the witness and photos taken show a roll of artifical lawn in the back. Unfortunately the reg was not visible due to sunlight glare.

Despite several phone calls and a face to face conversation, Trulawn has refused to take any responsibilty whatsoever for this accident claiming that they have lost the password to their vehicule tracking system..... How convenient. They have been utterly disinterested.

If my experience of this company and their apparent lack of any sense of doing the right thing is anything to go by, I would suggest you find an alternative supplier - one with some morals.

30 April 2024
Unprompted review
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Reply from Trulawn

Hi Anna. We take accusations like this very seriously. If you have evidence of what you describe occurring please send it over to sales@trulawn.co.uk so that we can assist further. Thanks.

Rated 5 out of 5 stars

Amazing company and people - best quality

Amazing! We love our new lawn so much, the quote process was easy and the guys installing the lawn were amazing, so professional, knowledgeable and clean! 100% recommend, it's made such a difference to our outside space.

28 May 2024
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Reply from Trulawn

Hi Clare. We're so glad to hear you love your new lawn, and that you had a good experience with the Trulawn team. Thank you for choosing us for your transformation, have a great day.

Rated 5 out of 5 stars

Fabulous service!

The team was fantastic! They arrived right on time and worked tirelessly all day, super organised and precise. In the end, the job that was going to be done over 2 days, was finished within the first day. A very professional and highly skilled team. We were impressed and we super recommend their services!

23 May 2024
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Reply from Trulawn

Hi Diana. We're happy to hear you're pleased with your Trulawn experience and hope you enjoy the results. Thank you for choosing us for your transformation, have a great day.

Rated 5 out of 5 stars

Great service and finish.

Initial visit was informative and the quote was much more reasonable than other companies. The work was completed to a high standard and the workers were polite and friendly and left everything tidy. The lawn looks great and has been complimented many times by others. Thank you.

21 May 2024
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Reply from Trulawn

Hi Anjum. We're grateful for this feedback about your experience, and are glad to hear you're happy with the results. Thank you for choosing Trulawn for your transformation, we hope you enjoy your new grass!

Rated 4 out of 5 stars

Overall satisfied

Great work and quality of product, installation. Communication could be better.

13 May 2024
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Reply from Trulawn

Hi Rene. Thanks for your feedback regarding your experience with Trulawn, we're glad you're happy with the results and we'll look into ways we can make our communication better moving forward. We hope you enjoy your lawn, have a great day.

Rated 5 out of 5 stars

Trulawn York - great experience

Had been struggling with a real grass lawn for years, finally persuaded my wife that artificial grass was the way forward for us (partly so the kids can play out more often) and I’m so glad we did it! Should have done it years ago.

Andrew was my main contact, communication was great and the end result was even better than I expected. Wife and kids love it too.

24 May 2024
Unprompted review
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Reply from Trulawn

Hi Seimon. We're so glad to hear you're seeing the benefits of your new Trulawn. Thank you for this feedback about your experience with Andrew at Trulawn York. We hope you enjoy your new lawn!

Rated 5 out of 5 stars

An excellent team

An excellent team. Did everything I asked. Good communication and very fast workers

13 May 2024
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Reply from Trulawn

Hi Peter. We're happy to hear you found the team excellent, and that you were pleased with the communication. Thank you for choosing Trulawn, we hope you enjoy your new lawn!

Rated 5 out of 5 stars

Great job

Great, easy process and friendly installers

13 May 2024
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Reply from Trulawn

Hi James. We're grateful for your feedback about your experience. Thank you for choosing Trulawn, we hope you enjoy your new grass!

Rated 5 out of 5 stars

Fantastic from the word go

Fantastic from the word go. Quote was cheaper than we thought, communication was brilliant and the installation team were superb. Garden looks fantastic.

9 May 2024
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Reply from Trulawn

Hi David. It's great to hear this feedback about your experience with the Trulawn team members! Thank you for choosing Trulawn for your transformation, we hope you enjoy your new lawn.

Rated 5 out of 5 stars

A better than expected beautiful lush lawn

Helpful professional friendly staff from the first visit to discuss the lawn installation to the day of completion. The installers are extremely polite, tidy and good at what they do. Our garden is now complete with a lovely immaculate lawn and thorough advice on aftercare and maintenance was given. Looking forward to summer now as we won't have to mow it! Thanks so much. Would not hesitate to recommend yourselves.

26 April 2024
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Reply from Trulawn

Hi James. We're so pleased to hear you were happy with the process from start to finish and that you're looking forward to no more mowing! Thank you for choosing Trulawn for your transformation, we hope you enjoy your new lawn.

Rated 5 out of 5 stars

Really recommend

Really recommend, great quote, not pushy. Then reliable and work of a high quality. Paul drinks tea (2 sugars) son (never got name but really nice) drinks cold drinks.

18 May 2024
Unprompted review
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Reply from Trulawn

Hi Peter. It's great to get this feedback about Paul at Trulawn Leicester. We're glad to hear you were pleased with their professionalism. Have a great time using your lawn, and thank you for choosing Trulawn!

Rated 5 out of 5 stars

Friendly and very helpful from first…

Friendly and very helpful from first ordering to installation
Guys doing the installation very fast a thorough cleaned all debris on completion lawn looks great very pleased
Thank you to all involved

10 May 2024
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Reply from Trulawn

Hi Christine. It's great to hear you found the team helpful and that you're pleased with the results of your installation. Thank you for choosing Trulawn for your transformation, have a great time using your new grass!

Rated 5 out of 5 stars

Super putting green installed

Just had a putting green installed by Ben and the team. Brilliant job, great lads. They were punctual, worked hard, were collaborative in understanding what I was looking for and left the place clean and tidy. Would absolutely recommend Trulawn from the first interaction, initial site visit through to install

9 May 2024
Unprompted review
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Reply from Trulawn

Hi Paul. We're so glad to hear this feedback about your experience with Ben and the team! Thank you for choosing Trulawn for your transformation, we hope you enjoy getting some practise in on your new green!

Rated 1 out of 5 stars

shocking customer service

I Had grass fitted in September 2023 and am still waiting for a fault to be fixed. I have contacted both Trulawn and the fitter of the grass many times and keep being advised something will happen but never does. Customer service is shocking its now 8 months down the line and the grass is still faulty with no sign of replacement. I'm just getting ignored now so hoping a public review might help.

15 May 2024
Unprompted review
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Reply from Trulawn

Hi Dan. We've requested more information from you as it's not clear what this relates to based on just your name. If your grass was purchased and fit by another company then any proceedings related to faults would go through them. If you'd like further assistance please give us a call on 0800 2100 461 or email into sales@trulawn.co.uk. Many thanks

Rated 1 out of 5 stars

POOCH grass - waste of money!

We feel like we were sold the POOCH grass with unrealistic promises! Supposedly, it would NOT smell of urine, like the "cheap alternatives"! My husband noticed the smell after it being laid for just ONE week! By 2nd week, despite some heavy rain, the smell is still there! I have heavily hosed the garden to "reactivate" the anti-odour product - but the following day it still smells! We have a family gathering this afternoon, abd the weather is lovely (for first time this year) and our garden smells of wee!!! We will definitely be telling other friends what a waste of money it is, we are so disappointed!

1 May 2024
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Reply from Trulawn

Hi Trudy. Sorry to hear you're not entirely happy with the Pooch. Just like humans, every dog is different and there is no specific guarantee against odours for this reason. We're here to offer further advice if you'd like to contact our customer service team on 0800 2100 461 or email sales@trulawn.co.uk. Thanks

Rated 5 out of 5 stars

The top people for the job!

From start to finish these people were amazing - Daniel came along with samples, really knew his stuff and was able to advise on the best product for my lawn and my family. The admin staff were great at helping organise the install, and made sure to keep me up to date with the process. The installers were really friendly, polite and worked so quickly! They did a great clean up job afterwards, and they gave me information on maintenance. If you are after artificial lawn then these are the people for the job!

10 May 2024
Unprompted review
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Reply from Trulawn

Hi Joanna. We're so glad to hear you were happy with the service you received from our team, and that you found the process organised. Thank you for choosing Trulawn for your transformation, we hope you enjoy your new lawn!

Rated 5 out of 5 stars

Excellent service from first enquiry to…

Excellent service from first enquiry to completion of installation. I have recommended unreservedly to my next door neighbour. Also, a very reasonable all-in price.

1 May 2024
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Reply from Trulawn

Hi Rhodri. Thank you for this feedback about your experience, we're so glad to hear you'd recommend us. We hope you enjoy using your new lawn, have a great day!

Rated 5 out of 5 stars

Really Supreme experience

We recently had the Supreme ‘grass’ laid in our garden and we couldn’t be more pleased with both the experience and end result. Particular thanks to Aaron who came to give us a quote (and answered lots of question!), and to Adam and the team who were friendly, professional, and completed the work in just two days.

Thanks so much, our garden looks fabulous and we couldn’t be happier.

16 April 2024
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Reply from Trulawn

Hi Jennifer. Thanks for this great feedback about your surveyor Aaron, and the installation team led by Adam. We're so pleased you're happy with the results. Have a great time using your new lawn!

Rated 5 out of 5 stars

Fantastic team here lead by Brian

Fantastic team here lead by Brian. So very good.

29 April 2024
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Reply from Trulawn

Hi Milton & Jennifer. We're glad to hear this feedback about Brian and his team. We hope you enjoy your new lawn, and thank you for choosing Trulawn for your transformation.

Rated 5 out of 5 stars

Trulawn Pooch

Fantastic product. Good price, guys that fitted it were quick professional and helpful

3 May 2024
Unprompted review
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Reply from Trulawn

Hi Clare. We're happy to hear this great feedback! Enjoy your brand new Pooch lawn, and thank you for choosing Trulawn.

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