I am giving it a four star now because my son just started taking the protein and there are no absolute results thus far. But he likes the vanilla and makes he banana and strawberry smoothie. I even t... See more
Company replied
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Review summary
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Reviews shaping this summary
So far so good my oldest loves it, and my 5-year-old has been trying the shake and vitamins, we will most likely get him a bundle as well!
Company replied
Bought these for my Grandson and he wasn’t too happy about it being watermelon flavored. He is a super picky eater so we are hoping that this will help him get the nutrients he needs. Product provided... See more
Company replied
I ordered gummies for my son; they were super chalky and my son refused to eat them. While I was trying to figure out what to do about it, the company sent me an e-mail asking about my satisfaction... See more
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Company details
Written by the company
TruHeight is a health and wellness brand dedicated to supporting growth and development in children and teens. Our mission is to provide high-quality, science-backed supplements made from natural ingredients to help young individuals reach their full height potential and maintain overall bone health. We focus on safety, efficacy, and transparency, ensuring our products are both effective and trusted by families worldwide. At TruHeight, we are committed to empowering parents and kids with the best possible nutritional solutions for healthy growth.
Contact info
740 Santree Circle, 89110, Las Vegas, United States
- 619-292-8360
- info@truheightvitamins.com
- truheightvitamins.com
3.7
Average
92 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Even though the protein tasted good and…
Even though the protein tasted good and my kid liked the gummies, we got scammed out of 2 packages of sleep gummies AND 2 packages of vitamins. The company told us that it was the shippers responsibility because they "lost" the package. We ordered a 3 month supply and everything came in one package. Therefore, they did not pack it in the box. They refuse to rectify this, continuing to blame the shipper telling my to file a complaint with them. However, nowhere on my invoices or emails does it even say the company who shipped me this product so i can not even look into that route. Not very impressed, especially when I spent a pretty penny on the product.
3 June 2025
Unprompted review
Reply from TruHeight
Hi Constance,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
We never want any of our customers to feel unheard or unsupported, especially when it comes to missing items. While we rely on third-party couriers for delivery, we take concerns like yours seriously and always do our best to ensure a fair resolution.
We’ve just submitted a request for your information through Trustpilot so we can look into your specific order and follow up directly. Once we have your order details or the email associated with your purchase, we’ll be able to investigate this further and provide the appropriate next steps.
We appreciate your patience and the opportunity to make this right.
Avoid these scammers
Cancelled my subscription in March. Have the email confirmation. They charged me again in June. I cancelled again days ago with a note to reimburse me. Nothing. Just emailed them again asking for reimbursement and to delete my card details. Absolute scam company.
25 June 2025
Unprompted review
Reply from TruHeight
Hi Lydia,
We’re very sorry to hear about your experience and completely understand your concerns.
We’ve just submitted a request for more information here so we can locate your account and investigate this further. As soon as we receive your order details or the email associated with your purchase, we’ll prioritize resolving this for you.
Thank you for giving us the opportunity to make things right — we’re standing by and ready to assist.
The website is very well-written but
The website is very well-written. However no any response to questions. Another weird thing is that their price: I ordered two subscriptions and was going to order the third one, however none of them were at same prices. The first time I ordered three cans shake with two bottles gummy, the second time was three cans shake and three bottles gummy, they were actually same price; the third time I wanted to resume and found that price was increased a lot. No idea on how they calculate the price for new customers and returned customers. The difference on the prices makes the purchase like a scam.
17 June 2025
Unprompted review
Reply from TruHeight
Thank you so much for taking the time to share your feedback, Kitty. We truly appreciate it, and we're sorry for any confusion or frustration caused.
We’d like to clarify that our prices can vary depending on several factors, including discounts applied, current promotions, shipping location, and even courier rate adjustments. These variables can sometimes result in different totals, even for orders with similar items.
We also want to let you know that we received your email and one of our rockstar customer service team members has already responded to assist you directly. We’ve asked for a bit more information so we can look into your specific orders and provide the clearest explanation along with the best possible solution.
Thank you again for reaching out — we’re here for you and always happy to help.
Please be very very careful with this…
Please be very very careful with this Product. The Website claimed that people from age 5-24 can benefit from this product and see height increase OR you can get your money back in 6 Months. I was 21 when I started taking this hoping that I can gain few Inches of height, I did regular exercise, Good sleep and good eating in addition to taking this product. But there were no positives and I stayed the same height. After 6 months of buying and taking this supplement, I saw no result and after that I emailed them that they should issue a refund to me because the product just did not work and I was 21 at that time. They refused to issue refund and just said a bunch of corporate language and did not agree to there claims. Please be very careful because this Product is potentially making false claims and you should instead focus on good sleep, great diet, and Working out in the gym right from the early age, and that will benefit you alot more. I spent $700 for this so please save your money and instead invest in gym membership and good food from farmers market.
8 June 2024
Unprompted review
Reply from TruHeight
Hi Syed,
Thank you for taking the time to share your experience—and we’re truly sorry to hear that you felt disappointed after your time with us. We deeply value your trust and your investment, and we understand how frustrating it must feel to commit to a product for six months with the hope of seeing results, only to feel that those expectations weren’t met.
We’d like to take this opportunity to clarify a few important points for transparency:
Our formula is designed to support overall bone health, sleep quality, and essential nutritional needs. While many users do report positive results, individual outcomes can vary significantly depending on genetics, the stage of growth plate closure, hormonal balance, overall health, and consistency of use. This is why we’re always careful to emphasize that our supplements are most effective when used as part of a comprehensive lifestyle—including proper sleep, diet, and exercise, which you mentioned you maintained diligently.
That said, we would still love the chance to review your case. If you’re open to it, please respond to our information request here on Trustpilot (or email us directly at info@truheightvitamins.com) so we can take another look and ensure nothing was missed.
We appreciate you pointing out the importance of a healthy lifestyle, and we agree—good sleep, proper nutrition, and movement are vital to long-term well-being. Our product is meant to complement that, not replace it. Your feedback helps us improve how we communicate this, and we’re grateful for that.
They simply don’t work
They simply don’t work, we persevered for a year and there was absolutely no change in my sons usual growth pattern, if anything his growth slowed down.
4 June 2025
Unprompted review
Reply from TruHeight
Hi Alyson,
Thank you for taking the time to share your experience—we’re genuinely sorry to hear that you didn’t see the results you were hoping for. We completely understand how important your child’s growth journey is, and we know how discouraging it can be when expectations aren’t met, especially after such commitment over the course of a year.
To help us look into this thoroughly, we’ve requested more information through Trustpilot. We’d love the chance to review your order history, product usage, and any other relevant details to better understand what may have occurred and how we can best support you.
While results can vary from child to child due to a number of factors—including genetics, nutrition, and overall health—we still want to ensure you feel heard, supported, and valued every step of the way.
Horrible shipping and bot customer service.
I ordered childrens growth gummies and the bottle arrived crushed beyond belief.
TruHeight charges premium prices for supplements, but ships items unprotected in flimsy bubble mailers.
The profit from this company comes from shipping purchased items as cheaply as they can, while having bot customer service.
I've contacted the company via email and the response was generic "please contact the delivery carrier to locate your package". 🫠
Learn from my experience and think twice before trusting a company that does not ship properly or offer real customer service.
Edit : No email was ever sent to correct this situation. Truheight only responded to my review in an attempt to not look like the bad company that they truly are.
18 May 2025
Unprompted review
Reply from TruHeight
Hi there,
Thank you for bringing this to our attention—we’re so sorry to hear about the condition in which your order arrived and how you felt about the support you received.
We’ve already reached out to request a few more details so we can locate your order and make this right. Once we receive that information, we’ll promptly investigate and provide a resolution.
While we do our best to pack orders securely, the way a package is handled during transit is unfortunately outside of our control. That said, we take all damage reports seriously and will absolutely look into this to ensure you’re taken care of.
In some cases, depending on the extent of the damage and how the package was handled, the courier may offer solutions or compensation as part of their claim process. This isn’t uncommon, and we’ll assess your case carefully to determine the best path forward—whether that’s through us or with the carrier’s support.
Thank you again for your feedback. It helps us improve, and we’re committed to making this right.
Customer service process is ridiculous
Customer service process is ridiculous. I have been trying to get either a refund or replacement for products I never received for almost 2 months. Their Prices are not cheap just to throw away.
26 March 2025
Unprompted review
Reply from TruHeight
We sincerely apologize for the frustration you’ve experienced, Khaliah! We completely understand how important it is to receive your order without any issues, and we regret the delay in resolving this matter.
A dedicated customer service rockstar has already reached out to you via email, and we’re happy to confirm that your refund has been fully processed. We truly appreciate your patience throughout this process and are always striving to improve our service.
If your experience has improved, we’d love for you to consider updating your rating. Your feedback is invaluable to us, and we’re committed to making things right. Please don’t hesitate to reach out if there’s anything else we can do for you!
Their customer service is awful!
Their customer service is awful! I got a plant-based shake from them and tried to exchange it for a milk-based one. I emailed them, and they replied two days later, offering a 10% refund to keep the shake, which I declined. After five more emails, I still haven't received a return label to exchange the shake. This is the worst customer service I've experienced. Once my kids finish their products, I'll be switching brands.
27 March 2025
Unprompted review
Reply from TruHeight
Hi Anak!
We’re truly sorry for the frustration you’ve experienced, and we appreciate your patience while we worked to resolve this. A dedicated customer service rockstar has already processed your replacement, and a separate email with your tracking details will be sent shortly.
We understand how important a smooth exchange process is, and we regret that your experience did not meet expectations. If your issue has now been resolved to your satisfaction, we’d love for you to consider updating your rating.
Your feedback helps us improve, and we’re committed to providing a better experience moving forward. Please don’t hesitate to reach out if you need anything else!
Customer Service/Protein Drink
The protein drink was very gritty and my son did not like the texture of it. I asked if there was anyway we could exchange or return product. I do understand safety and the product was open, but kids tend to be picky. $50 for a protein drink he will never drink and they did not offer a replacement with another product for free or even 50% money back. Nothing. So make sure before you try any of their products, you’re sure your child would like it because you will waste that money if not.
17 March 2025
Unprompted review
Reply from TruHeight
Heather, we’re sorry to hear that the protein drink wasn’t a hit with your son. We completely understand that kids can be picky, and we know how important it is to find the right fit. While we’re unable to accept returns on opened products for safety reasons, we truly regret that our resolution didn’t meet your expectations.
Our team is always looking for ways to improve, and we appreciate your feedback. If there’s anything else we can do to help, please don’t hesitate to reach out. If your experience with us has improved, we’d love for you to consider updating your rating. Your satisfaction means everything to us!
Terrible customer services
Terrible customer services. When my two sets of order arrived I found out it has melatonin in the sleep gummy, and the chocolate powder tasted awful that my kid refuses to drink it. I wanted to return the second set of unopened package but the company told me it’s not returnable. It made me realize this company is all for profit doesn’t care about their customers. Definitely think twice before purchasing anything from a company like that.
3 October 2024
Unprompted review
Reply from TruHeight
Hi Queen Suprema!
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve sent a request for more information so we can better assist you. Please share your order details, and we’ll be happy to investigate further.
Our goal is always to provide the best possible experience for our customers, and we want to make sure your concerns are properly addressed. Looking forward to your response so we can help!
The protein shakes are my go to
The protein shakes are my go to. Love them post dinner instead of a junky snack and I know they’re working overnight. Also I pair them with the sleep gummies most nights since I work late and need the wind down.
13 February 2025
Unprompted review
Reply from TruHeight
That’s amazing to hear, Jon! We love that our protein shakes and sleep gummies have become a part of your nightly routine. Prioritizing health while satisfying cravings is a win-win! Thanks for sharing your experience—we appreciate you! 💙
Been buying for my 8 year old nephew…
Been buying for my 8 year old nephew and he enjoys the flavors. He is a picking eater and won’t eat breakfast at all but making the true height shakers in a shaker bottle is perfect for the car ride to school. He thinks it’s like a dessert.
1 February 2025
Unprompted review
Reply from TruHeight
That’s wonderful, Anthony! We’re so happy to hear that your nephew enjoys the flavors and that TruHeight shakes make busy mornings easier. It’s a great way to ensure he’s getting the nutrients he needs—even on the go! Thanks for sharing this, and we appreciate your support! 🚀😊
The customer service is terrible
The customer service is terrible, before I used to buy the vitamins with not problem now they force you to subscribe, this is my last time using the vitamins my boys r being using it for 5 months ( I haven't seen much different) but I said that I would finished the 6 months period
26 January 2025
Unprompted review
Reply from TruHeight
We appreciate your feedback and want to make things right, Dayana. We’ve sent a request for more details so we can look into this further. Our goal is to provide a smooth and flexible experience, and we’d love the chance to assist you. Please check your email and share the requested information when you can!
Extremely Disappointed
My son really wanted to try their products. I bought him the protein powder, the growth capsules, the sleep gummies, and the brain gummies for Christmas. The protein powder is one of the worst tasting drinks I've ever had. We tried it with water, milk, in a smoothie. Gross. Neither one of us could drink it. The brain gummies smell and taste like fish and made us feel like we were burping fish oil for hours after.
The sleep gummies are fine, although I'm not sure they really do anything. And the growth capsules are easy to take.
The reason I give the bad review is for their customer service. When I purchased, I saw claims of "money back guarantee." I should have read more closely. They only give you your money back if the product is up-opened. How can you try something without opening it? So no you can't get your money back.
I emailed them and said I had a few unopened bottles. I can't return those because I'm outside the 30 day window. This was a Christmas gift so I bought them a few weeks before Christmas and tried them for a week but I was still outside the return window.
I asked if we could be offered a discount on some of the products we did like because the other ones are inedible. Nope.
Don't fall into this scam. I should have done more research. There are much better tasting protein drinks out there and upon looking closer at their ingredients in the supplements, they're just multivitamins. Choose a better brand like First Day or Hiya.
13 January 2025
Unprompted review
Reply from TruHeight
Hi Megan,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate the opportunity to address your concerns and improve your experience with us.
Firstly, we want to sincerely apologize that some of our products did not meet your expectations. We understand how disappointing it can be when something you were excited about falls short. Your feedback is invaluable, and we take it seriously as we continuously strive to improve our offerings.
Regarding our return policy, we do our best to uphold these guidelines to maintain fairness for all our customers. We recognize that this can sometimes be frustrating, especially when a product doesn't meet your needs as you hoped. However, this doesn’t stop us from exploring opportunities to enhance your experience when possible.
To that end, we’d love to offer you a complimentary sample of our Sleep Gummies and Growth Capsules. We hope this can provide some value and allow your son to continue exploring our products with greater satisfaction. Please expect an update from our Customer Service Representative for further details.
As you continue to engage with our products, we’d also like to invite you to update your review if your experience improves. Your honest feedback helps us grow, and it’s important to us that you feel heard and valued.
We are here to support you and appreciate your understanding as we work to find solutions that respect both our policies and your needs. If you have any further questions or if there’s anything else we can do to assist, please don’t hesitate to reach out.
Thank you again for your feedback and for giving us the chance to make things right.
Reply from TruHeight
Thank you for taking the time to leave a review, Oliver!
We're happy to confirm that we do ship to Denmark and would be thrilled to assist with any future orders. If your experience with us has been positive, we would greatly appreciate it if you could consider updating your rating. Your feedback is invaluable in helping us continually improve our service.
If you have any questions or need further assistance, please don’t hesitate to reach out. You can also explore our products and shop directly on our website: https://www.truheightvitamins.com/
We look forward to serving you again soon!
Terrible Customer Service
I contacted customer service to let them know my kids would not drink the vanilla pea protein powder that came in our bundle because it tastes terrible. I asked them to exchange the flavor for chocolate. After 2 weeks of leaving multiple voice messages and sending emails they have informed me that items in bundles cannot be exchanged and in order to return it the item would have to be unopened??? How would you know how it tastes if you don’t open it? So much for the 100% customer satisfaction they guarantee on their website. In the meantime they have sent me another shipment containing the vanilla pea protein. Returning the whole thing and cancelling our subscription. I would not recommend doing business with this company.
(Update)
I just received the following word salad from TruHeight. First they say they don’t accept unopened returns. Then that changes to opened. How the heck would you know if you are satisfied with the product if you haven’t opened it? They have a 100% satisfaction guarantee of nothing!
“Thank you for getting back to us.
We understand your decision and to provide more context why we do not accept unopened products, please see the information below and also the return process:
To maintain product quality and safety, we cannot accept returns or issue refunds for opened bottles or bags. We appreciate your understanding of our refund policy, which you can review here: Refund Policy.
If you have unopened bottles or tubs, you may return them within 30 days of delivery. To do this, please pack the items securely and include your (1) full name and (2) order number on the package.
Please send your return to:
Waterside Business Logistics
685 John B Sias Memorial Pkwy, Ste. 815
Edgecliff Village, TX 76134
Make sure to keep a record of the tracking number to help us monitor your return. You can follow up with us a week later for an update.
Please note that you will be responsible for the shipping costs to return the original order. We can provide return labels for a small fee if needed.
If you have any questions or need further assistance, don’t hesitate to reach out. Thank you for being a valued member of our TruHeight community!
Best regards,
Customer Support Team
TruHeight”
2 December 2024
Unprompted review
Reply from TruHeight
We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback, Trina.
Your satisfaction is so important to us, and we’d love the chance to make things right!
As a token of our commitment, we’re sending you two complimentary tubs of the chocolate-flavored protein shake that your kids love. And good news—you can keep the vanilla tubs too! No need to send anything back.
Our bundle policy is designed to bring you the best value, but we understand it can sometimes be tricky when preferences change. Your feedback has been so helpful, and our Team will make sure to leverage that so we can work on future improvements.
We’re also working to improve our response times so you can always count on us when you need support. Thank you for your patience and for giving us the chance to make this better for you.
If we’ve been able to turn this around for you, we’d truly appreciate it if you could update your review to reflect your experience.
If there’s anything else we can do, please don’t hesitate to reach out—we’re here for you!
Awesome products! Love them!
I've had a great experience so far with these products, they taste great and have a good range of options that makes it easy to take for kids, they are definitely products I recommend, mostly when taken for a period of time, obviously, they work long term not from one day to another. Great brand overall, I'll keep getting these for sure!
16 October 2024
Unprompted review
Reply from TruHeight
We truly appreciate all your wonderful feedback, Alexandra! 🌟 We are really glad you love the products, and so do the kids. We completely agree—persistence is crucial, and the results are quite stunning when you look at it over a longer period. Your kind recommendation is greatly appreciated, and we look forward to working with you and your family further on this journey! Thank you for being a member of our community, and here’s to many more great experiences to come! 🥳
Great customer service
Good product, great customer service too. Have helped us swap orders to try new flavors a few times.
27 October 2024
Unprompted review
Reply from TruHeight
Thanks a ton for the shoutout, Aaron! 😊 We're so glad you're loving the product, and it’s awesome to hear our team has been able to help with those flavor swaps—it’s always fun to mix things up! We’re here anytime you need us, so don’t hesitate to reach out. Enjoy, and thanks for being part of the TruHeight Fam! 🌟
I’ll be honest…
I’ll be honest everyone’s experience is obviously different and I can only speak from my own experiences, but once you realize it’s not a magic pill, it really does help put the right nutrients in your body, I’ve been taken TruHeight for years now and it’s helped my overall health and increased my height by several inches when doctors thought I was done growing, I personally love the product and genuinely think it’s helped me and my friends.
1 November 2024
Unprompted review
Reply from TruHeight
Thanks for sharing your experience with us, Shawn! 🙌 We love your honest take—it's so true that there's no magic pill, but consistent support for your body goes a long way. It’s incredible to hear how TruHeight has positively impacted your health and even given you that unexpected height boost! We’re thrilled it’s been a game-changer for you and your friends. Here’s to more growth and great health! 🌱✨
I love TruHeight!
1 October 2024
Unprompted review
Reply from TruHeight
We love hearing that, Caroline! 💚 Thank you for your support and enthusiasm for TruHeight! We're thrilled to have you as part of our community. If you have any favorite products or experiences to share, we’d love to hear them! Keep enjoying the journey to health and growth! 🌟
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