When our credit card was comprised and payment was missed we were charged 95.00 for missed payment then $461. We have been a customer for years and this is how we were treated. Trugreen You have l... See more
Company replied
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I’m in the Richmond, va area, and had the worst experience with trugreen. I suspended service but they continued to come to my home. On June 24, they showed up and started treatment on my yard. I tol... See more
Company replied
This is one of the worst experiences of my life. These people do not listen and are not on time. First, I called to sign up a few days ago. I just wanted lawn care. The salesman talked me into aer... See more
Company replied
Minimal improvement to the lawn. When I called to talk to someone about it, the recorded message was that I would have to wait "30 to 45 minutes" to speak to an agent. Email was no better. The comp... See more
Company replied
Company details
Written by the company
TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Written by the company
TruGreen Guarantee
Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.
Contact info
6722 Atmore Drive, 23225, Richmond, VA, United States
- (804) 745-4884
3.9
Great
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Charged over $500 for one missed payment
When our credit card was comprised and payment was missed we were charged 95.00 for missed payment then $461. We have been a customer for years and this is how we were treated. Trugreen You have lost a customer forever. So this is how you treat senior
citizens!!!!
Update I spoke with very knowledgeable rep from corporate office and the billing matter has been resolved.
15 December 2024
Unprompted review
Reply from TruGreen - Richmond
Hi Joyce, we’re sorry to hear that you are having issues with our billing. Please email us at reviews@trugreenmail.com with your name and phone number on the account, and a member of our team will assist you from there. Thank you! -MS
This is one of the worst experiences of…
This is one of the worst experiences of my life. These people do not listen and are not on time. First, I called to sign up a few days ago. I just wanted lawn care. The salesman talked me into aeration and bug control. I received a notice yesterday that the bug spray guy would arrive between 7:00 am and 12:00 pm today. I took 1/2 day off from work to be home. Guy did not show by 12:00 pm and no texts or call to say why. I went to work. At 1:20 pm I get a text saying he would be there shortly and I'm guessing he sprayed, but no one was there to observe. Second, the salesman I originally talked to promised the aeration of my yard would not be done till March of 2023. I told him that was very, very important. I received no notice, but a guy showed up and aerated my yard right after the bug guy left and it's just early October, $600 shot to hell. I cancelled my service a few minutes ago. Billing lady said they made two other mistakes with my service. I will make sure they never get any more business in this area if at all possible.
11 October 2022
Unprompted review
Reply from TruGreen - Richmond
Hi Frank, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch. -RS
Incompetent customer service
I’m in the Richmond, va area, and had the worst experience with trugreen. I suspended service but they continued to come to my home. On June 24, they showed up and started treatment on my yard. I told them to stop and called customer service. Customer service is a real joke, they told me they will cancel my service and assured me my acc Will not be debited. The next day, trugreen debited my account. I called them again on the June 27, customer service assured me a refund in 7 to 10 business days. Today, July 8, no refund received yet, I called customer service to find no refund request was ever made on June 27. DO NOT TRUST TRUGREEN. DO NOT do business with this company.
8 July 2022
Unprompted review
Reply from TruGreen - Richmond
Hi Ernest, we are sorry to hear that this was your experience with us. Please email us at reviews@trugreenmail.com so we can review and get in touch. We apologize for any inconvenience this may have caused.
Minimal improvement to the lawn
Minimal improvement to the lawn. When I called to talk to someone about it, the recorded message was that I would have to wait "30 to 45 minutes" to speak to an agent.
Email was no better. The company does not reveal its email address.
16 September 2021
Unprompted review
Reply from TruGreen - Richmond
Hi G, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you!
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