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TruGreen - Cincinnati North Reviews 2

TrustScore 3 out of 5

2.9

4041 Thunderbird Lane, 45014 Fairfield, OH, US


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Company details

  1. Lawn Care Service
  2. Arborist and Tree Surgeon
  3. Pest Control Service
  4. Soil Testing Service

Written by the company

TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.

Written by the company

TruGreen Guarantee

Our work is backed by the TruGreen Guarantee

Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.

Contact info

  • 4041 Thunderbird Lane, 45014, Fairfield, OH, United States

  • (513) 942-5296

2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I'm not even a customer

I'm not even a customer, I'm the neighbor of a customer. The lawn tech didn't check the address and sprayed my yard instead. So far all my seedlings in the first foot of my whole garden have died from drift. I called them to report the issue and can't even get a call back. Instead I've now reported it to Ohio Department of Agriculture. These guys are hacks. Save your money and do your research. Use a reputable company.

1 May 2025
Unprompted review
TruGreen - Cincinnati North logo

Reply from TruGreen - Cincinnati North

Hi Dale, thank you for bringing this to our attention. Please email us at reviews@trugreenmail.com with your contact information as well as any additional details so our teams can review and get in touch. Thank you! -MS

Rated 1 out of 5 stars

Very unprofessional and liars

We have used Trugreen for 3.5 years. They have said they came out and our outdoor camera showed that they did not. They do not schedule appointments, they probably would of never came out if we didn't initiate the call. Our yard looks horrible, large spots of crab grass and other aggressive weeds. They came out earlier this week after my husband received an email stating they could not make it out that day. Once the guy came out, he put the bill for 2 treatments on our door, placed the flag in the front corner of our driveway. Proceeded to spray the smaller part of our side yard, only partial. Went to the back yard placed a flag in the center of the yard, proceeded to treat only half of the back yard and did not treat the whole half of that space. I was home and witnessed all of this. Even though they charged for 2 treatments we only got 1/2 of one treatment. I waited for him to pull his truck forward and treat the other side of our yard, watched on camera as he wound up his hose, and proceeded to just leave. We called they wanted to come out and fix their mistake, we refused and got a refund. We have given them at least 3 times to correct their errors so we have moved on. My husband and I are shocked that these technicians don't realize there are cameras everywhere now. Now we are pretty much starting over with a new company. Fingers crossed.

15 October 2021
Unprompted review
TruGreen - Cincinnati North logo

Reply from TruGreen - Cincinnati North

Hi Missy, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.

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