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TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Written by the company
Our work is backed by the TruGreen Guarantee
100 Mid County Drive, 14127, Orchard Park, NY, United States
3.8
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Steve was very prompt and fast. He was a nice and took the time to answer all our questions. The gentlemen's name was Steve Sechrist. #10203888
Reply from TruGreen - Buffalo South
We're very happy to hear that your TruGreen specialist is working closely with you to give you a healthy and beautiful lawn, Mary! Thank you for taking the time to share this feedback with us. -MS
I prepaid $1k for lawn and mosquito services for the season. TruGreen was a no-show for all scheduled appointments except for one and I've spent hours on the phone with customer service trying to get the no-shows rescheduled. It's a horrific customer experience. Customer service reps give incorrect dates just to get you off the phone, assure me that TruGreen will arrive, and then don't show up OR proactively reschedule. I have to call every time to beg someone to come and perform the services I already paid for. Their products are ineffective and it's the most appalling customer experience. Stay far, far away. I just canceled my entire account and will be going with a different company. So many wasted hours on the phone with this incompetent company.
Reply from TruGreen - Buffalo South
Hello Lauren, we don’t like hearing that our team missed the mark to provide you with a great experience! Our care team would love the opportunity to look into this. Please email us at reviews@trugreenmail.com with your name, address, and account number so they can reach out! -CR
Should be able to leave a zero rating. Grass is dead. Grubs …which they were supposed to spray for. Grass that is left is sprouting weeds which they were supposed to spray for.
Cancelled balance of applications. Waiting for a refund of the balance.
Customer service is non existent. I dished out almost $700 to kill my lawn and not one word from anyone.
Be aware and stay away from this company
Reply from TruGreen - Buffalo South
Hi Linda, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.
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