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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers are really happy with the product's quality and the overall user experience, often highlighting the perfect fit and comfort of the mouthguards. Many appreciate the ease of the impression process and the durability of the products. However, some people were dissatisfied with the customer service, citing slow responses, unhelpful interactions, and issues with honoring advertised prices or warranties. A few customers also found the product's price to be too high, especially when the fit was poor or the item warped quickly.

What people talk about most

Product

Clients share positive opinions on product quality and fit. Many reviewers praise the custom-made nature of... See more

Quality

Consumers generally express satisfaction with the product quality, highlighting exceptional end products,... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the impression process... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported negative interactions,... See more

Price

Customers consistently note negative experiences with price. Many reviewers report hidden and additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online ordering process was really easy and once my impression kit arrived, I watched the tutorial video to make sure I was doing things correctly. This was really helpful because I didn’t really... See more

Rated 5 out of 5 stars

If I could give 10 stars I would ! So impressed by the quality of these mouth guards. We struggled to find something that would work for our sons multiple sports until we found these guards. Their cus... See more

Rated 5 out of 5 stars

Great customer service, I had a couple of issues with my night guard and sent it back under warranty they shaved it down and loosened it up so it worked perfectly for me. Shout out Sarah and team for... See more

Rated 5 out of 5 stars

My experience with this product has been stellar. The kit was easy to use with the assistance of the videos. When the guard returned to me, it fit perfectly with great tension but not to the point of... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

44 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sports Mouthguard

I ordered the top sports mouthguard, and the process was fairly simple. The impressions were easy, but I'm glad they gave me two because I needed two tries. It took almost a month for them to create the mouth guard once they received my impressions, but it was worth the wait. I've been in sports all my life and this mouth guard is by far the best quality I've ever had. It feels great, I can easily speak, and it doesn't affect my breathing. I highly recommend the sports mouthguard if you don't mind waiting and understand that quality takes time.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

delay and no update

It took 10 business days for the impressions to reach their lab. another 12 business days and I haven't heard anything, so I emailed customer service. they advertise the impressions are made it 3-5 days and the guards will be delivered in 12 business days. turns out that the impressions will be mailed out on the next business day. What an amazing coincidence that I'm sure had nothing to do with the email asking why it was taking so long.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Worst company I’ve seen in a long time

Worst company I’ve seen in a long time. Sent them one perfect impression and one that had the smallest of issues.. they said at first that they had lab issues and that they were backed up when inquiring on the status of the mouthguard. I also sent them an email before they received the impressions that the impression 1 was perfectly usable. I don’t care what kind of company they think they are when you have one perfect impression…. You use that.. you don’t just stall the production by sending back another impression kit which is what they did and what they do to a ton of people you just don’t hear about it. I asked for a full refund cause I’m not gonna play that game with them.. these are way too expensive for the back and forth BS that their company puts on. Never would I recommend this company they are terrible and they do not have good customer service either they could care less about the emails you send or how good your impressions are. They don’t communicate that to production at all so when I told them to use impression 1 what did they do? Tried to use the bad impression 2? lol ridiculous pathetic sad excuse for a company for sure.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Trufit is a great mouth guard at a good price

I learned about Trufit on Sharktank. I have have worn a night time mouthguard for a few years. I started with the generic guards that were not comfortable or very effective. I moved on to guards that were custom fit at home by boiling them and making an impression. These were OK but had a few limitations. They did not span to my back teeth which slowly caused movement of my back teeth similar to how a retainer works. They also irritated my gums at times and would trap things like Tums against my teeth if I took them in the middle of the night.

The Trufit night mouthguard is very comfortable, does not contact my gums and spans all of my teeth. It has been less than a week but I already see an enormous difference. I'm much more comfortable and my wife doesn't even know it's in most of the time. The high grade plastic seems like it will last a long time. Trufit provides a good experience at a price much lower than most custom fit mouth guards. I will be purchasing from them in the future when I need a new mouth guard.

26 December 2024
Unprompted review

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